11 Reasons Real Estate Needs WhatsApp Chatbots

For realtors, taking time out to ascertain the overall seriousness of a lead from scratch is time-consuming. But, it is a no-brainer that if you wish to be successful when it comes to real estate, you need to capture as many leads as possible to make sure that you have a specific number of clients on a monthly basis. Whether you’re a real estate agent, broker or property consultant, buying or selling a property is a harrowing process that involves tons of calls, emails, and a lot of follow-ups. With a WhatsApp Chatbot for…

4 Ways Robots Will Improve Our Standard of Living

There’s no question that robots will have a disruptive impact on our lives. At the same time, a lot of attention tends to be paid to the effect they will have on the workplace, instead of the benefits that they could bring to people’s daily lives. Not only will the use of robots bring down the cost of many goods and services, but it will also give a greater number of people access to things that might have previously been out of their means. Here are just a few ways that robots will be able to improve our living…

4 Evolving Technologies That Are Empowering Chatbots

Chatbots are already transforming industries across the board—and they’re only going to become more impactful as technology evolves. A chatbot is a piece of software that can communicate with users in a back-and-forth, conversational way. All kinds of different businesses and organizations are starting to use them because they can: Automate and scale routine support functions Provide education and information in a friendly, digestible style Guide shoppers to boost e-commerce sales Generate and qualify leads…

ChatBook Raises $1 Million in Funding for Chatbots

Japanese startup ChatBook has raised a $1 million funding round led by from Monex Ventures Co., Ltd., Mitsui Sumitomo Insurance, VOYAGE VENTURES Co., Ltd., and East Ventures Co., Ltd.,  The startup has managed to attract key partnerships with Facebook, Salesforce and Marketo and has fully integrated ChatBook’s chatbots into the fast-growing B2B enterprise landscape and with processed more than 1 million data points of customer information, since their start in 2018. Prior funding has included: Salesforce Ventures, East…

Bots on Mobile Devices Fuel Holiday Shopping Cyberattacks

LexisNexis® Risk Solutions released an analysis looking at transactions and cyberattacks that occurred between Wednesday, November 27, 2019 through Tuesday, December 3, 2019 (Black Friday week). The data was acquired from the LexisNexis® Digital Identity Network®, a crowdsourced intelligence network comprised of data from approximately 38 billion global transactions each year including logins, payments and new account creations. The Black Friday week data analysis offers the industry a first look at trends shaping this…

Genesys Survey Shows U.S. Consumers Are Warming up to AI: Nearly 70% Describe Past Experiences With Customer Service Bots as Positive

Chatbots Are Also More Polite Than Humans, Say Nearly 40% of Genesys Survey Respondents As organizations increasingly look to artificial intelligence (AI) and machine learning to automate their customer support processes, consumers are coming around to engaging with chatbots. A new U.S. nationwide survey of 800 consumers over the age of 18 finds that more than two-thirds (68%) have positive interactions with customer service bots when they require support. While 21% say they can "almost always" resolve their issue…

Epson Robots Introduces AutomateElite System Integrator Program

Beneficial New Program Helps System Integrators Boost Sales; Provides Customers with the Best System Integrator Choices for their Applications Epson Robots, the #1 SCARA robot manufacturer in the world, announced the AutomateElite Authorized System Integrator Program as part of the Epson Advantage Partner Program. The authorized system integrators are hand-selected by Epson based on automation experience, technical competency, and Epson Robots portfolio expertise. The new program will help them grow their business…

Volly and Botsplash Have Announced the Formation of a Strategic Partnership to Provide Lenders and Borrowers with a Seamless Interaction…

Botsplash, an omnichannel digital conversation platform is now available on the Volly Platform suite of solutions.  The strategic partnership allows for borrowers and lending agents (loan officers, processors, underwriters) to converse across multiple messaging channels and platforms, providing unified access to all engagements. Borrowers will have the flexibility to switch to a digital channel of their choice, while the agents can converse with borrowers from a single platform. The omnichannel service spans across email,…

Chatbots Can Effectively Resolve 65% of Customer Inquiries When Applied to the E-commerce Industry

A Study by Aivo Explores the Current Use Companies Are Making of This Solution and the Impact It Has on Both Consumers and Businesses Consumers want information instantly and chatbots have become the perfect partner for companies of any size to answer inquiries immediately. As a result, more and more brands have been adopting this technology, but how are they implementing it and what results are they seen? Aivo, technology company specialized in helping enterprises boost their customer service and sales growth through…

“Bring Your Own Bot”: Sparkcentral’s AI Virtual Agent Framework for Chatbots Blends the Best of Both Worlds

Agent Productivity Enhanced in the Digital Contact Center Through Ability to Seamlessly Blend Live and Virtual Contact Center Agents  Sparkcentral announced the rollout of its Virtual Agent Framework, a solution complementing the Sparkcentral Messaging Customer Service Platform to create a complete digital customer care solution that lets companies bring together the optimum blend of live and virtual agents in the contact center. The Virtual Agent Framework not only allows the deployment of virtual agents (chatbots) on…

Sales Development Report: Bots, Chat Will Be the Next Big Thing, Live Call Still Dominates and GDPR Drives Changes

Third Annual Report Reveals New Sales Development Applications Across Organizations; Key Areas in Which Teams Are Challenged and Successful GDPR is forcing sales development functions to adopt LinkedIn as one of the top outbound channels for Sales Development Reps (SDRs), according to new research released today by research and advisory firm, TOPO. The 2019 Sales Development Benchmark Report analyzes top trends, strategies and tactics adopted by today’s leading sales development organizations, detailing what B2B…

Content Marketing for Humans and Search Bots

Content is an essential part of search marketing. It helps brands reach target audiences, attract new customers and build relationships over time. 91% of companies already use content to engage audiences and market products and services. But it’s getting harder for brands to be found by customers online. Balancing between SEO and customer-focused content can be tricky, 41% of companies see minimal success from their approach to content marketing. Too much focus on SEO may please search bots but will fall flat with…

MadCap Software Introduces Industry-First Authoring for Chatbots and AI with Newest Releases of MadCap Central and MadCap Flare

MadCap Flare Expands Features for Delivering Modern Web and Print-Based Content with Micro Content Authoring—an Industry First—Plus Zendesk Plugin, CSS Variables, Chinese UI, and More; MadCap Central Offers Completely Redesigned UI MadCap Software, Inc., the leader in multi-channel content authoring and a showcase company for Microsoft Visual Studio, announced that MadCap Flare 2019 and MadCap Central April 2019 Release are now available. Together, the latest versions provide more comprehensive functionality than ever for…

Business Owners Can Invest Hundreds Of Dollars Per Year In AI Chatbots And Potentially Save Tens Of Thousands

Tech Treats LLC Launches a DIY Artificial Intelligence (AI) Business Chatbot Platform for Businesses on a Budget Tech Treats LLC is proud to announce it has added an extremely economical, do-it-yourself artificial intelligence chatbot (AKA bot) platform to its high-tech offerings for low-tech businesses operating on a modest (or even a very small) budget. To celebrate its launch, now through March 15, 2019, Tech Treats is giving away a free business marketing/branding package worth far more than the price of the…

How you Should be Using Chatbots in your Business

As chatbots become increasingly more developed, and the demand for instant online customer service continues to rise, the debate about whether we should be using chatbots in business is creating divided opinions. The truth is, there is a strong case for both sides. There is no doubt chatbots can be beneficial to both businesses and their consumers, but they can also be a nuisance for customers who have a more serious problem and just want human assistance. Improving Online Experience In the on-demand world we now live in,…

Rethinking Site Navigation with Chatbots

How many clicks does it take to find the right information on a website? Tons of clicks equals tons of friction, and we all know friction is bad for business. Users give up pretty quickly if they have to search for answers, which is causing a resurgence of chatbots. These pre-programmed helpers operate like friendly little genies — delivering the content a user wishes at their command. A chatbot provides a direct portal to the desired information instead. Read More: Chatbots Are the New HR Managers Not all chatbots…

Bright Pattern to Sponsor and Present on Chatbots at Customer Contact Week Nashville 2019

Bright Pattern to Present "How to Leverage Bots for Human Interaction Optimization" at Customer Contact Week (CCW) Nashville 2019 Bright Pattern, leading provider of omnichannel cloud contact center software, announces its sponsorship of Customer Contact Week (CCW) Nashville 2019 and presentation of the Chabot Session with Ashley Welch, Director of Service at leading corporate travel company, Lola. Welch will be accompanied by Bright Pattern Senior Vice President of Marketing, Ted Hunting, as they discuss tips for…

LiveTiles Bots Solutions Now Available on Microsoft AppSource

LiveTiles, a global software company that empowers its users to create their own intelligent workplace experiences, announced the availability of LiveTiles Bots on Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions. “Through Microsoft AppSource, customers around the world can easily find tailored line-of-business partner solutions that work with the products they already use” LiveTiles Bots’ SalesBot and MarketingBot have been released as a listing under Microsoft AppSource.…

Customer Service is About People — Not Bots or AI

 Even in today’s hyper-connected world, we become easily dissociated. As we interact more and more with technology, we do it less and less with other humans. Don’t get me wrong, I’m not about to share my nostalgia about the good ol’ days. This only turns into a real problem when we forget about the simple things, like the power of empathy. And when that happens, truly understanding and helping each other become the hardest things. Customer Service Solutions: Myths and Truths Truth: If you set realistic goals and find a…

New Research Finds Only 12.5% of US Consumers Actually Hate Chatbots

When It Comes to Getting the Best Customer Service, New Genesys Study Shows 75% of Consumers Say a Human Is Needed While 76% Turn to Digital Self-Service Channels A nationwide survey conducted in August finds that 94% of US respondents considered their last customer experience positive – although they note there is still room for improvement on the margins. While high-profile customer service blunders by major companies gobble media attention, new research from Genesys  challenges the notion that companies aren't in touch…