CallMiner, the leading provider of artificial intelligence-fueled speech and customer interaction analytics, announced a partnership with NTT TechnoCross to provide speech analytics in Japan. CallMiner will use the NTT speech to text transcription engine to enable analytics for Japanese speakers within the CallMiner Eureka platform. Behavioral insight will be integrated within the NTT-TX ForeSight Voice Mining user interface for agent quality management and customer experience optimization. The NTT-TX ForeSight Voice…

CallMiner, the leading provider of speech and customer interaction analytics, announced the release of the CallMiner Continuum Maturity Model, a first-of-its-kind framework that helps organizations assess their use of engagement analytics internally and identify the necessary steps to maximize ROI and drive transformational enterprise value. Continuum offers an objective perspective of each organization’s current maturity level and a guide to improve maturity across people, processs and technology. The model, which is…

Partnership Elevates CX and Quality Management by Automating Actions based on Conversational Insight CallMiner, the leading provider of artificial intelligence-fueled speech and customer interaction analytics, announced today a partnership with Intradiem, the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. The new partnership enables contact centers to raise the bar for customer satisfaction and agent quality management by automatically…

Interactive event will feature industry experts on customer engagement trends, contact center agility, behavioral intelligence and more CallMiner, the leading provider of speech and customer engagement interaction analytics, announced the details for its virtual Customer Engagement Transformation Exchange (CETX), which will be held virtually between Aug. 18 – 19. This year’s host is Shep Hyken, a customer service and experience expert and a New York Times and Wall Street Journal bestselling author. Hyken partners with…

User-friendly Illuminate feature leverages machine learning to quickly and easily extract insights, intelligence and meaning from customer interactions CallMiner, the leading provider of speech and customer engagement interaction analytics, announced Illuminate, a new AI-driven search feature that makes it quick and easy for brands to discover, extract and act on insights from voice and text interactions with customers. “Illuminate is, in simplest terms, a time saver. The frustrating hours or days of imagining how agents…

Tech marketing veteran joins CallMiner to help organizations accelerate business performance improvement fueled by customer interaction analytics CallMiner, the leading provider of artificial intelligence-fueled speech and customer interaction analytics, has appointed Eric Williamson as Chief Marketing Officer. Williamson will lead CallMiner’s global marketing strategy, with a focus on positioning the company as the industry’s number one platform for extracting and operationalizing customer insights to drive…

Engagement Optimization community ignites crowdsourced support and innovation for COVID-19 contact centre impact A growing number of CallMiner customers – which include some of the world’s largest brands, financial institutions, communications companies, and business process outsourcers – are actively working together to develop and share resources and best practices for managing operations and solving COVID-19-related concerns in the contact centre. Marketing Technology News: Voxnest And Its Podcast Platform Spreaker…

New customers, funding and top customer satisfaction set the stage for another decade of growth, innovation and market leadership CallMiner, the leading provider of artificial intelligence (AI)-fueled speech and customer interaction analytics, has recorded another strong year of growth amidst growing demand for its technology worldwide. In the fiscal year ending Dec. 31, 2019, the company closed a $75 million investment from Goldman Sachs, and reported a three-year compound annual growth rate (CAGR) of 30%. Marketing…

Tell us about your role and the team/technology you handle at CallMiner. As Co-Founder and CTO at CallMiner, I oversee all aspects of the team’s vision and development of our SaaS-based customer engagement and speech analytics platform and product suite, Eureka. All seven of our product solutions—Analyze, Coach, Capture, Alert, Visualize, Redact and API—work interchangeably by leveraging Artificial Intelligence (AI) and Machine Learning (ML) to analyze both ends of each customer interaction and drive customer experience…

Partnership to drive successful deployment of AI across enterprises to enhance customer experience DataRobot, the leader in enterprise AI, and CallMiner, the leading provider of AI-fueled speech and customer engagement analytics solutions, announced a partnership designed to accelerate AI capabilities within the contact and customer experience center. Through this strategic alliance, CallMiner will leverage DataRobot’s automated machine learning technology and expertise for even more rapid behavioral insight revealing the…

Eleperformance Groups ‘Praxidia Knowledge Services’ Partners with CallMiner to Launch TP Interact – a Comprehensive Interaction Analytics Solution Praxidia Knowledge Services, a specialised subsidiary of the Teleperformance Group, announced its strategic partnership with CallMiner to launch a customer solution called TP Interact. This speech and customer engagement analytics solution will optimise agent quality and customer satisfaction within contact centres across the globe. “Our ability to quickly consolidate…

CallMiner, the leading provider of award-winning speech and customer engagement analytics platform, Eureka, announced the launch of Eureka Visualize for graphical data discovery and presentation at Enterprise Connect 2019 happening March 18-21. Visualize, powered by leading business intelligence platform Tableau, brings your speech analytics data story to life through actionable, easily digestible insights displayed in a user-friendly dashboard. A drag-and-drop dashboard configuration with a palette of charts and graphs…

CallMiner Dedication to Customer Satisfaction Through Training, Support, and Community for Customer Engagement Analytics Professionals Reflected in Highest NNP Score to Date CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced that its 2018 Net Promoter Score set another company record at 59, beating the 2017 record of 51. The rating marks the third consecutive year of NPS improvement for CallMiner. Net Promoter Score is a standard metric that is calculated based…

Eureka Alert Provides Next Generation Automated Monitoring, Redaction, & Alerting CallMiner, a leading platform provider of award-winning speech and customer engagement analytics, demonstrated its updated real-time speech analytics module, Eureka Alert, at the 10th annual LISTEN customer conference.  Eureka Alert combines AI-driven automated transcription, redaction, and alerting to provide real-time direction to contact center agents and supervisors to drive specific outcomes within a call as it is occurring, or…

Sekure Merchant Solutions Selected CallMiner Eureka for the Data-Driven Insight Available from 100% Monitoring of Agent Interactions for Automated Quality Management and Sales Training CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced recently at Five9 CX Summit that Sekure Merchant Solutions is seeing early success in its implementation of CallMiner Eureka as its speech and engagement analytics solution. CallMiner Eureka is provided to Sekure Merchant Solutions…

This unique app provides access to data on over 90% of U.S. and Canadian shoppers Leading online data marketplace Datonics has launched Audience Insights, a new app designed for merchants and available for download through the Shopify app store. Audience Insights is the only app on the Shopify app store to offer merchants a view into their customers, allowing merchants to create more personalized shopping and marketing experiences. Marketing Technology News: Slintel Raises $4.2M in a Funding Round Led By Accel…

In a move to unify and offer transparency in the world of Digital Out of Home (DOOH), VIOOH, a leading global marketplace and TPS Engage, the performance driven self-service DOOH Demand Side Platform, have announced a strategic partnership.  The collaboration will make VIOOH’s inventory which includes exclusive access to JCDecaux’s digital inventory globally, bookable through the TPS Engage platform, allowing advertisers to plan contextual campaigns and buy standardized hourly media slots on thousands of screens in…

Seasoned digital advertising and sales executive to boost new division VERB Technology Company, Inc., a leader in interactive video-based sales enablement applications, including interactive livestream ecommerce, webinar, CRM and marketing applications for entrepreneurs and enterprises, announced the appointment of Kym Nelson as Chief Content Officer for a new division of the Company. A digital advertising and sales executive recognized as a subject matter expert on gaming, live streaming media, eSports and branded…

Service provides insights matching podcast listeners with their buying habits Nielsen announced that NPR is now a subscriber to Nielsen's Podcast Buying Power service. As a new subscriber to Nielsen's service, NPR  will have access to podcast insights spanning 18 genres that can be cross-referenced against a massive category of consumer purchase behavior patterns and services usage. Marketing Technology News: MURAL Announces Adobe Creative Cloud Integration to Enhance Visual Collaboration Currently counting over 12…

The company kicked off its annual Conex Tour October 20 - November 4, 2020 with the launch of two new certifications filled with best practices on how to create incredible content experiences that fuel campaign success Uberflip, the leading cloud-based content experience platform, unveiled two new certifications designed to show marketers how to effectively leverage content experiences to drive pipeline, revenue, and retention. The content experience certification program is the first of its kind and equips marketers with a…