Clarabridge Announces Integration with Microsoft Dynamics 365 Customer Voice and Dynamics 365

Clarabridge’s omnichannel, AI-powered text analytics, integrated with Microsoft Dynamics 365 Customer Voice and Dynamics 365, enhances the customer experience Clarabridge, a global provider of Customer Experience Management (CEM) solutions for some of the world’s top brands, announced that its text and speech analytics solutions now integrate with Microsoft Dynamics 365 Customer Voice and Dynamics 365. The combined solution will enable decision-makers to utilize deeper, more comprehensive analytics across all customer…

Clarabridge Introduces Intelligent Scoring, Interaction Analytics Features

Clarabridge, the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, today announced a series of enhancements to its analytics and engagement platform. By enhancing an organization’s ability to analyze millions of interactions, Clarabridge surfaces the actionable insights needed to make decisions in the midst of unprecedented challenges. In an ever-changing world, circumstances can evolve in an instant, and it’s not enough for companies to remain in a constant cycle of…

Clarabridge Announces C3 Europe Customer Awards and Groundbreaking Solution Updates

From leveraging social channels and using chatbots to understanding effort and emotions and extracting actionable insights, this week’s C3 Europe conference covered a number of key trends. The event was hosted by Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands. @Clarabridge congratulates all the C3 London award winners! The London-based event, which combines keynotes, interactive workshops and conference sessions, brought together customer experience…

Clarabridge Announces Support for WhatsApp Business

New Solution Empowers Businesses Using Clarabridge CX Social to Connect with Customers Quickly and Easily Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, announced it is an official solution provider for WhatsApp Business. Beginning with a limited availability roll out, selected brands using CX Social, a dedicated social media management product from Clarabridge, can now extend their customer service by communicating with their consumers via WhatsApp…

Clarabridge Cited as a Strong Performer in AI-Fueled Speech Analytics

Report States That Clarabridge Is “on a Tear” Citing Impressive Machine Learning Capabilities Clarabridge Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, announced that it has been named a Strong Performer in the Forrester Research, Inc. June 2018 report, The Forrester New Wave: AI-Fueled Speech Analytics Solutions, Q2 2018. According to Forrester, “Clarabridge is on a tear. A relative newcomer to speech analytics, Clarabridge has grown its speech analytics and…

Clarabridge Named a Leader in AI-Based Text Analytics

Report States That Clarabridge Offers A Highly Differentiated Emotion, Effort And Intent Analysis Clarabridge Inc., the leading provider of Customer Experience Management (CXM) solutions for the world’s top brands, announced that it has been named a Leader in the Forrester Research, Inc. June 2018 report, The Forrester Wave: AI-Based Text Analytics Platforms, Q2 2018. According to Forrester, Clarabridge’s solution demonstrated “the highest accuracy on an untrained demo data set among the solutions we evaluated.” The…

360Quadrants Releases Quadrant of Best Social Media Analytics Software Vendors

Social Media Analytics Software comprises a set of analytical tools that enable users to monitor, analyze, and create insights using data gathered from blogs and social media websites. The tools also include advanced analytical techniques, such as predictive, prescriptive, descriptive, and diagnostic analytics, to enable the collection, analysis, and interpretation of data across various social media platforms. The most common use of social media analytics software is to interpret customer sentiment in order to support…

What Is Channel Marketing?

Channel marketing is expanding your sales force while still sticking with a customer-based mindset. Channel marketing aims to reach customers at various brand touchpoints and maximize lifetime value. It’s finding partners to distribute your products around different markets and grow your customer base. If you sell software, a relevant channel could be a laptop retailer. For a jewelry seller selling their products on a TV or YouTube shopping channel in addition to their website, will allow them to reach more potential…

Contegix Appoints Elizabeth Clor as Chief Marketing Officer

Contegix, the leading Managed Service Provider for digital applications, announced that it has named tech marketing expert Elizabeth Clor as its new chief marketing officer. Clor, who joined Contegix on May 22, brings two decades of experience in growing B2B technology companies to the Contegix leadership team. Her expertise in generating awareness and demand for businesses of all sizes will drive significant growth for the application services provider. Most recently, she was…

MarTech Interview with Warren Levitan, CEO and Co-Founder, Smooch

"Make sure you are focused on your customer’s problems, rather than your solution." Tell us about your role and journey into technology. How did you conceive the idea of launching Smooch? I have been working on guaranteeing exceptional customer experiences for consumer brands for close to 20 years. Over these 2 decades, I have boiled down almost everything I have learned into four key pillars to guaranteeing a great CX: Be where your customers are — We live in an era of convenience and you need to engage on…

Blueshift Named A Cool Vendor In “AI For Marketing” By Gartner

Leading Analyst Firm Recognizes Blueshift's Innovation in AI-Driven Multichannel Marketing Blueshift, the AI-First Platform for Cross-Channel Marketers announced that it has been named a "Cool Vendor" based on the October 1, 2018 report titled, "Cool Vendors in AI for Marketing" by Andrew Frank, Mike McGuire, Bryan Yeager, Benjamin Bloom at Gartner, Inc. This is Gartner's first ever Cool Vendors report evaluating interesting, new and innovative vendors, products and services in AI for marketing. Gartner's report…

Really Simple Systems CRM Announces the Release of Its New API

Top small business CRM vendor, Really Simple Systems, has announced the release of its latest version API, Version 4.0. The new API (Application Programming Interface) propels the company's CRM to integration to the next level, giving additional functionality, increased security and faster transactions. Really Simple Systems founder and CEO, John Paterson, remarked: "Our new API comes as a direct response to customer feedback. Our customers told us they wanted more integrations with our CRM; this new API allows us to…

Oracle Cloud Gives Easy Access to Partner Solutions

Partners and Customers Can Now Publish, Find and Launch Business Applications from Oracle Cloud Console Oracle OpenWorld — To help customers take advantage of its growing ecosystem of partner applications and solutions, Oracle announced the inclusion of the Oracle Cloud Marketplace within the Oracle Cloud Infrastructure console. The Oracle Cloud Marketplace is an online store for thousands of Oracle and partner-built business applications and services, including FireEye, HighJump, and ICS Financial Systems. As part of…

New Capterra Research Identifies Top 10 Most Reviewed Software Categories

Capterra Reaches 500,000 Validated Reviews Milestone, Becomes Largest Global Software Reviews Outlet Capterra, the leading online resource for business software buyers, announced a milestone 500,000 B2B software product reviews on Capterra.com, establishing its stake as the market leader for most verified reviews available to software purchasing decision makers. The first site to publish software user reviews, Capterra helps millions of buyers every month discover the right software for their business needs. Reaching this…

Integrating AI with Social Media Marketing to Persuade Profitable Markets

Together, AI and Social Media Could Help Marketing Teams Scale New Heights in Customer Experience and Engagement The decade belongs to the phenomenal rise of social media marketing and advertising. Thanks to Mary Meeker's insights on internet trends in 2018, marketing teams have a fair idea of how social media companies impact the way customers interact with their brands of choice. Social media marketing companies now rely on data that are collected and analyzed to create revenue opportunities across multiple marketing…

AgilOne Launches First-Ever Customer Data Platform Capabilities for Call Center and Customer Service Teams

Agilone’s New 360 Profile for Customer Service Provides Real-Time Comprehensive Customer-Level Insights to Customer-Facing Teams AgilOne, the leading customer data platform for enterprise B2C brands, launched a new offering called AgilOne 360 Profile for Customer Service, which provides AgilOne’s single view of the customer to customer support and call center teams in real-time – the first of its kind within the customer data platform category. While marketing use cases are the hallmark of customer data platforms (CDPs),…