CRMI Honors 33 Service Organizations for Delivering ‘World-Class’ Customer Service; 6 Cited for Certification in Customer…

Customer Relationship Management Institute LLC (CRMI), specialists in driving companies' revenues and profits by implementing Customer Experience (CX) strategies that make CX the most critical component of their DNA (CXDNA), announced that 33 service organizations have qualified to receive the NorthFace ScoreBoard Service Award 2020 for superior customer service. Marketing Technology News:  Avtex Wins 2021 Pandemic Tech Innovation Award CRMI also recognized six companies for engaging employees to meet the rigorous…

ResultsCX Launches Enhanced Social Media Customer Experience Management Services

ResultsCX, a premier customer experience partner to Fortune-100 and 500 companies worldwide, announced it has expanded its digital and social media experience management operations to provide comprehensive customer care on behalf of its client brands. The company now offers simultaneous monitoring, triage, and response across hundreds of social channels and digital brand properties; online reputation management strategies; and content moderation that present a singular brand experience to customers. Marketing…

Adoption of BIO-key’s PortalGuard® Identity-as-a-Service (IDaaS) Platform Accelerates as Customers Seek Cloud-Based Approach to…

BIO-key International, Inc., an innovative provider of identity and access management (IAM) solutions powered by biometrics, announced that Barstow Community College and Southeastern Illinois College selected the PortalGuard® IDaaS Platform, further demonstrating continued strong growth in customer adoption for the company’s cloud-based IAM solution. PortalGuard IDaaS provides enhanced IAM security while empowering workforces and institutions to access enterprise applications across any device and work or educational…

Symphony SummitAI Is Recognized as a 2021 Gartner Peer Insights Customers’ Choice for IT Service Management Tools

Users give SummitAI the distinction of a Gartner Peer Insights Customers' Choice for effortlessly uniting IT service and asset management using artificial intelligence. Symphony SummitAI, an enterprise-class, AI-driven IT service management solution, today announced it was named a 2021 Gartner® Peer Insights™ Customers' Choice for IT Service Management Tools. Marketing Technology News: Nativex Earns Privacy Certification From ePrivacy "We are honored to be named a Gartner Peer Insights Customers' Choice for the third…

TOPdesk Is Recognized As A 2021 Gartner Peer Insights Customers’ Choice For IT Service Management Tools

TOPdesk, a leading provider of enterprise IT service management solutions, announces that it was named a Customers' Choice in the 2021 Gartner Peer Insights "Voice of the Customer": IT service management tools. Gartner defines IT service management tools as "those that enable IT operations organizations, specifically infrastructure and operations (I&O) managers, to better support the production environment." Marketing Technology News: Marketing Technology Highlights Of The Week: 22-March-2021: Featuring Taboola, 8X8,…

Sam Taverner Appointed EMEA Chief Growth Officer Across Merkle and Dentsu’s Customer Experience Management Service Line

Taverner takes over from Margaret Wagner to support clients deliver and accelerate customer experience transformation Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company and part of dentsu, has appointed Sam Taverner to the role of chief growth officer EMEA for Merkle, and dentsu’s customer experience management Service Line. In this role, Taverner will be responsible for providing strategic leadership to new and existing clients, helping them navigate Merkle’s CXM offering across…

iOPEX Technologies Launches Work at Home Agents (WAHA) for Customer Management Services

A resilient business model that provides flexibility to meet changing demands iOPEX Technologies, a global business operations and technology services provider, has launched Work At Home Agents model for contact center operations. The offering provides omni-channel customer support to organizations with a strong requirement of flexible workforce for seasonal ramps and services geared towards sales. iOPEX provides global access to a talented, motivated, and well-trained team of remote agents with the same levels of…

Panda Security Expands Global Partner Program and Improves Customer Management with Full-Service Web Console

Program Offers Unmatched IT Security and Business Growth Benefits for Current and Future Partners Panda Security, a world leader in advanced cybersecurity solutions and services, announced its updated partner program designed to support partners who want to invest and grow their business beyond legacy endpoint protection. The Panda Partner Program responds and adapts to the needs of their partners by providing the best cloud security technology on the market and tailoring their technology to the specific business model of…

YUKAI Resort Launches Customer Experience Management Program With Service Management Group

Service Management Group (SMG), a global customer experience, employee experience and brand research partner to more than 500 brands, has been hired by YUKAI Resort to identify customer expectations, uncover key drivers of customer satisfaction and advance the customer experience across the organization. “With experience in a range of industries and a history of success in customer experience management, SMG will help us deepen our understanding of our customers through an advanced voice of the customer program” Founded in…

Service Management Group Announces Executive Changes to Further Its Customer-centric Culture

Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, today announces four appointments to further its strategic roadmap for market-focused, customer-centric growth. “We’ll continue to be different, because it works. We promise our clients we’ll help change the way they do business. And we embrace change internally as well. These strategic leadership appointments set the stage for innovation in 2020 and beyond.” “We spend a lot of time with our…

Ameriprise Financial’s New Customer Relationship Management System Helps Advisors Deliver Best-in-Class Service

Ameriprise Financial, Inc. released details on how its new Customer Relationship Management (CRM) system further enables the firm’s approximately 10,000 financial advisors to deliver its award-winning customer service to clients and grow their practices. The new system, Ameriprise CRM, built on top of Salesforce Financial Services Cloud, makes it easier for advisors to provide a consistent, referable and advice-based experience to every client. “With Ameriprise CRM, we’re empowering our advisors to deliver that experience…

Widen Rolls Out Design Services for Digital Asset Management Customers

Widen design services elevates digital asset management (DAM) sites with beautiful design that enhances user experience and drives adoption Widen, a provider of digital asset management (DAM) software, launched design services, a new offering that focuses on creating inviting, compelling designs for customer DAM sites. Widen is the first DAM vendor to assemble a design team that can help optimize site functionality and create on-brand assets for customers. In doing so, Widen design services helps improve user experience and…

Clean Up Dirty Data with Oracle Customer Data Management for B2C Service!

Co-written by Daniel Foppen, Sr. Principle Product Manager, Oracle CX Service Duplicate, siloed and out-of-sync customer data – otherwise known as rogue customer data – is a huge issue for brands worldwide. Not only does it hinder gaining a full view of a customer, it is costing brands millions of dollars each year. It is estimated that 20% to 40% of all customer records within an organization are duplicates, costing between $20 to $100 per duplicate annually! Do the math. If you have one million customer records and 30%…

Evergent Enables the Transformation to Digital Services via Its Immersive AI-Driven Customer Lifecycle Management

Evergent Enables the Transformation to Digital Services via Its Immersive AI-Driven Customer Lifecycle Management Evergent, a global provider of solutions for Revenue and Customer Lifecycle Management, announced an innovative solution that assists traditional service providers with their digital service transformation. The solution will combine Evergent's Artificial Intelligence (AI)-Module with Google Cloud BigQuery and Google Cloud Contact Center AI to provide consumers with real-time, self-service capabilities.…

DemandGen Launches New Data Management and Implementation Services for RingLead Customers

Combined Offerings Provide Strategic and Operational Services for Marketing and Sales Operations Teams Needing to Overcome the Challenges of Maintaining a Healthy Database DemandGen International, Inc., a world-class team of digital transformation and technology experts, announced a strategic partnership with RingLead, the market leader in end-to-end data management. As part of the strategic partnership, DemandGen will now be providing RingLead Implementation Services to RingLead customers who need additional expertise…

8×8 Introduces Service Management for Contact Centers to Help Organizations Provide Best-in-Class Customer Experiences

New service launches at ICMI Contact Center Expo 2019 8x8, Inc., a leading cloud provider of voice, video, chat and contact center solutions for over one million users worldwide, announced an expansion of services for contact center customers which provide hands-on administration and management to ensure 8x8 customers get the most value from their contact center investment. 8x8 Service Management for Contact Center is a monthly service, which is now available. The service was launched at the ICMI Contact Center Expo,…

Janrain Unveils Next-Gen Customer Identity Management as a Service (IDaaS) Offering

Janrain Identity Central Accelerates Implementation of Customer Identity and Access Management (CIAM) from Weeks to Minutes Janrain, the company that pioneered the Customer Identity and Access Management (CIAM) category, announced Janrain Identity Central, which allows companies to provide comprehensive customer registration, authentication, single sign-on, preference and consent management, as well as self-service account recovery significantly faster, with less effort and at lower cost, while accommodating the largest…

Pegasystems Named a Leader in Customer Case Management in 2018 CRM Service Awards

Pega Empowers Organizations To Quickly Close Gaps In GDPR Risk Readiness Pegasystems Inc., the software company empowering customer engagement at the world’s leading enterprises, today announced it has been named a leader in customer case management in CRM Magazine’s 2018 CRM Service Awards. This is the second consecutive year CRM Magazine has recognized Pega after naming the company as the “one to watch” in the same category in 2017. The 2018 CRM Service Awards honored Pega based on customer satisfaction, depth of…

Aegis Included in Gartner’s Market Guide for Key Customer Management BPO Service Providers 2018

Aegis Customer Support Services Private Limited, a global outsourcing and technology services company, announced that it has been included in the Market Guide for Key Customer Management BPO Service Providers 2018 report by Gartner Inc. Aegis has been included as one of the Customer Management Business Process Outsourcing (CM BPO) service providers with vertical/industry coverage in the report. "At Aegis we are committed to continue offering innovative services and solutions to our clients that positively enhances…

Frontify Named A Top Performer In Capterra Shortlist Report For Brand Management Software

Leading brand management software platform, Frontify, named a top-performing DAM solution based on user ratings and reviews Brand management software company, Frontify today announced that it has been named a Top Performer in the 2021 Brand Management Software Shortlist by Capterra, an online service that helps organizations find the right software for their needs. Also hailed as an Emerging Favorite in the Digital Asset Management Software category, Frontify received industry-leading marks in both user-ranked…