Customer Service Management

Aternity enables global enterprises to proactively manage the full digital journey and analyze its impact on business outcomes and the customer experience Aternity, the leader in Digital Experience Management (DEM), announced Aternity User…
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Publicly listed organization set to transform customer service operations with natively integrated voice solution for ServiceNow and deliver intelligent customer experiences and insights. 3CLogic, the leading voice-enabling and cloud…
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Partnership complements ServiceNow’s existing digital channels with integrated voice and video capabilities to streamline and solve complex IT, customer, or field inquiries faster. 3CLogic, the leading voice-enabling and cloud contact…
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California-based ServiceNow has announced that it has signed an agreement to acquire Montreal-based Element AI. With the acquisition, ServiceNow will enhance its commitment to build the world’s most intelligent workflow platform, enabling…
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3CLogic, the leading provider of voice-enabled solutions for ServiceNow, announced the selection of its Avaya Connector to provide an integrated agent experience with ServiceNow’s CSM offering by a large European institution specializing in…
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Empowers organizations to optimize their customer service experiences, reduce churn and grow upsell, cross-sell opportunities in the moment Medallia, the global leader in experience management, announced Service Experience Quickstart for…
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Leading Cloud Call Center platform partners with UK-based consulting firm specialized in customer service and digital transformation 3CLogic, a leading provider of cloud contact center solutions, announced its latest partnership with…
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ServiceNow’s CSM solutions reimagine the customer experience to empower agents and drive fierce customer loyalty ServiceNow, the company that makes work, work better for people, has been named a Leader in the 2020 Gartner Magic Quadrant…
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Astound Provides AI-Based Decision Engine That Drives Enterprise Service Management Forward Astound, an enterprise software company applying machine learning and natural language processing to automate service and support, today…
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