Leading Cloud Call Center platform partners with UK-based consulting firm specialized in customer service and digital transformation
3CLogic, a leading provider of cloud contact center solutions, announced its latest partnership with ServiceCX, a UK-based Customer Service Management organization that delivers exceptional customer service experiences.
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“At ServiceCX we are delighted to be entering into this partnership with 3CLogic as we take their unique application into new markets combining ServiceNow’s innovative digital workflow platform with 3CLogic’s leading voice solution to deliver a complete omnichannel experience to ServiceNow customers,” says Adrian McCann, ServiceCX Director.
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ServiceCX specializes in customer service solutions, with expertise across platforms including ServiceNow, Calabrio, and Acronis to help end-customers with their digital transformation initiatives. With the new partnership, ServiceCX will support 3CLogic’s global successes and expansion in the UK with a focus on enabling its native cloud call center integration with ServiceNow’s Customer Workflows offering.
“The ongoing health crisis is accelerating digital transformation everywhere,” states Matt Durkin, VP of Global Sales at 3CLogic. “While Europe had lagged behind the US market, large EMEA enterprises are now moving forward with major initiatives. We are pleased to team up with ServiceCX to provide superior service to our existing and future UK ServiceNow customers.”
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