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Speakeasy AI & Quiq Announce Partnership To Deliver Conversational AI with Messaging

Speakeasy AI, the world’s first and only provider of Speech-to-Intent based solutions, formally announced its partnership with Quiq, the industry-leading business messaging company. The partnership will allow Speakeasy AI to intelligently deliver Quiq’s business messaging solutions within voice channels. Speakeasy AI & Quiq customers will be able to leverage conversational AI to shift conversations to messaging within IVRs while providing AI-infused intelligent routing to live agents across platforms like SMS, Apple…

Stream Raises $15 Million Series A to Accelerate Global Growth Across In-App Messaging

Stream.io, Inc., the creator of enterprise-grade activity feed and chat APIs, announced the close of its $15 million Series A financing today, led by GGV Capital with participation from new investor 01 Advisors, Knight, seed round lead investor Arthur Ventures, and other backers, including Olivier Pomel, CEO of Datadog, and Tom Preston-Werner, co-founder of GitHub. Tiffany Luck from GGV Capital will join the Stream board of directors. Stream plans to invest heavily in scaling its global team across engineering, sales, and…

eGain Adds Google’s Business Messages support to its Messaging Hub

eGain, the leading provider of customer engagement solutions, announced its support for Google’s Business Messages for conversational customer service and engagement, as part of the eGain Messaging Hub™. Contact centers will now be able to handle the complete lifecycle of handling Google’s Business Messages with eGain, while integrating the interactions with other touchpoints for a complete view of the customer. Marketing Technology News: Cordial Enhances Its Cross-Channel Platform With A Reimagined Mobile App Solution…

Vonage Powers Messaging Capability and Customer Support

Indonesia’s largest telecommunications and network provider, PT. Telekomunikasi Indonesia, has chosen Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, to enhance its customer communications and experience. The Vonage Messages API has been integrated into Telkom Indonesia’s five business divisions - IndiHome, a broadband retail service, wifi.id, a Wi-Fi and hotspot service, Telkom DBS, a digital business solutions, Telkom DWS, its wholesale segment portfolio and …

Airy to Provide Clients with a New Customer Messaging Channel: Google’s Business Messages

Airy, international provider of automated messaging solutions, is one of the first messaging partners on the market to offer Google’s Business Messages Airy, the international provider of automated messaging solutions, announces today the availability of Google’s Business Messages for its global client-base. Airy is part of an initial group of companies to integrate with Google’s Business Messages. Today’s consumers increasingly prefer messaging for customer support, instead of picking up the phone or writing an email.…

Amplify.ai And Google Come Together To Deliver Search And Messaging Services To Help Government Of India Combat COVID-19

AI Solutions from Amplify.ai and Google’s Business Messages create a unique ‘Corona Helpdesk’ solution for MyGov Corona Hub Amplify.ai, developer of the first enterprise-class AI-driven omnichannel engagement platform, brings conversational AI technology to Google’s Business Messages platform to help brands seamlessly engage customers and constituents. Amplify.ai, which offers persistent, personalized, messaging-based experiences, developed and deployed a COVID-19 focused virtual assistant for the Indian Government through…

Adoption of Video Messaging and Screen Recording in Business Skyrockets by 400% as Remote Work Becomes the New Normal

In the past 90 days, Vidyard has added 2.8 million users of its video creation, sharing, and engagement tools, with an increase of more than 400% in new monthly sign-ups More than 50% of business professionals report they are now sending asynchronous video recordings while 87% report greater use of live video conferencing Fastest growing use-cases for screen recording and video sharing include sales, education, team collaboration, and internal communications In the wake of the COVID-19 pandemic, businesses…

Signal Vine Launches Signal Vine Messaging on Salesforce AppExchange

Users can now embed the power of Blended Messaging, an AI-powered, two-way SMS capability, to send, respond to or schedule messages Signal Vine, a leading provider of blended SMS communications with students across the education industry, announced it has launched Signal Vine Messaging on Salesforce AppExchange. Signal Vine Messaging, a complete text messaging app, allows customers to integrate Signal Vine into their Salesforce instance to message audiences directly. Marketing Technology News: Talkdesk Propels Palmer…

Crisis Messaging: What’s Your Brand Persona in This Pandemic?

Find out Which of 4 Personas Should Guide Your Brand’s Crisis Messaging  In this unprecedented era of the pandemic, customers have new needs. How consumers go about their daily lives has changed. And it’s looking like some of these changes will be here to stay. For brands, the main question is how they should be adapting their messaging and tone to reflect the new reality and needs of today’s consumers. Obvious new needs are practical. They need new ways to get home essentials and food. They’re arranging…

FayeBSG Releases Twilio Integration for Sugar Messaging the Leading SMS Messaging Application for SugarCRM

Faye Business Systems Group Releases Twilio Cloud Communications Integration for Sugar Messaging Version 2.5, Twilio and SugarCRM customers can now send and receive texts from within the Sugar platform Faye Business Systems Group has announced version 2.5 of Sugar Messaging, the leading CRM Text Messaging Application, which allows Sugar users around the world to send and receive SMS and MMS texts with the Sugar platform. Marketing Technology News: As Wildfire Risk Increases, New PSAs Urge Americans to Recreate Safely…

Gupshup Messaging Platform Wins NPCI Grand Challenge by Enabling Payments Through Secure Messaging on Feature Phones

Gupshup, the leading smart messaging platform, has won the $100,000 Grand Challenge for enabling payments on feature phones in India. The Gupshup solution dramatically improved the payment user experience through seamless integration with secure messaging. This will potentially change the lives of nearly half-a-billion feature phone users in India by bringing them into the digital ecosystem for commerce, payments and other services. Gupshup is working with enterprises, handset manufacturers and payment providers to bring…

IMImobile North America Delivers Messaging Solution to American Senior Communities to Help Keep Families Informed About COVID-19

Delivering proactive, relevant updates for more effective and meaningful communications during uncertain times Global cloud communications software and solutions provider IMImobile PLC, announced it has partnered with American Senior Communities (ASC) to help support its strategic approach for effectively communicating COVID-19 information to resident families and employees for nearly 90 facilities across Indiana. The IMImobile solution enables ASC to calm concerns and fears of families distanced from loved ones residing…

NovelVox Launches CX Infinity, The New Age Messaging And Multichannel Customer Engagement Platform

NovelVox, the leading contact center solution provider, announces the launch of CX Infinity – the business messaging and customer engagement platform. Today where customers are trying to approach businesses via 7 different channels on average, it is important for businesses to transform the way they interact with the customers and take a leap from just phone or emails. CX Infinity is a multichannel solution to deal with all such big challenges. The features are designed to benefit Cisco contact centers to further enhance…

Messaging Architects Shares New Reasons to Migrate to Microsoft 365 in a COVID-19 World

Email migration expert discusses reasons to migrate to Microsoft 365 that are finding increased weight in the midst of the COVID-19 crisis—in a new article from Messaging Architects Messaging Architects, an eMazzanti Technologies Company and email migration expert, presents three increasingly important reasons to migrate to Microsoft 365 in a new article on the Messaging Architects website. After discussing four standard reasons, the informative article offers Business-Grade Video Conferencing as the first new reason.…

PowerInbox Acquires Jeeng, Adding Personalized Push Notifications to its Subscriber Messaging Platform for Publishers

Publishers Like Farmers' Almanac & GoGy Games Can Now Send Personalized Content via Email, Browser-Based & Mobile Push Notifications with a Single Solution to Engage Subscribers, Drive Traffic & Grow Revenue PowerInbox, a leading email engagement and monetization partner for publishers, today announced its acquisition of Jeeng, the artificial intelligence-powered personalized notification platform. The integration of Jeeng into the PowerInbox solution allows publishers to take back ownership of their audience…

Pega Customer Service™ Unified Messaging Edition Solves Complex Problems for Agents and Customers

New fast-deploying SaaS solution centralizes messaging channels to help agents better handle today's increasing volumes of customer service inquiries Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, today announced the launch of Pega Customer Service™ Unified Messaging Edition – a new SaaS-based application that helps customer service teams respond faster and more efficiently to customer inquiries flooding in across disparate messaging channels. Deployable…

TetraVX Introduces Messaging and Meeting Collaboration Features for nVX Product Suite

Innovative messaging, collaboration, and multi-party video conferencing tools are centralized for more effective customer and employee communications TetraVX, a unified communications and collaboration (UCC) company that specializes in the delivery of cloud-based solutions, today announced the addition of messaging and meeting collaboration functionality to the TetraVX nVX solution.  With these new features, nVX customers will now have access to robust messaging, collaboration and multi-party video conferencing tools all…

Comtech Telecommunications Corp. Supports Unprecedented Demand for SMS Text Messaging to Help Keep Americans Connected During Coronavirus…

Comtech Telecommunications Corp., a world leader in secure and highly reliable location, public safety, navigation, and communication technologies, announced today their Comtech Location Technologies group, a division of Comtech’s Commercial Solutions segment, is supporting unprecedented demand for SMS text messaging to help keep Americans connected during the coronavirus outbreak. In alignment with the FCC’s “Keep Americans Connected Pledge,” Comtech is working with its mobile network operator partners to provide ongoing…

Hi Marley and Plymouth Rock Assurance Expand Relationship after Successful Intelligent Text Messaging Pilot

Hi Marley AI-powered SMS messaging helps Plymouth Rock expedite claim resolution and improve its customers' experiences Boston-based Plymouth Rock Assurance and Hi Marley announced the expansion of a pilot program using intelligent text messaging to manage auto insurance claims. Plymouth Rock's insurance customers can now arrange nearly all aspects of the claims process through text messaging rather than traditional phone calls and scheduled appointments. Plymouth Rock enlisted Hi Marley to meet a growing customer…

Mobivity Works with SONIC Drive-In to Create Record-Setting Response with Rich Communications Services (RCS) Mobile Messaging

RCS Pilot Campaign with SONIC® Drive-In Proves Effectiveness with Significant Lift in App Downloads and Registrations without Incentives Mobivity Holdings Corp. a global provider of personalized customer engagement solutions that drive customer frequency and spend, announced the results of SONIC Drive-In’s pilot campaign using Google’s RCS Business Messaging. Using Mobivity’s Mobile Messaging, the SONIC pilot broadcasted interactive and engaging messaging through RCS about its restaurant app, targeting customers across…