Converge International Expands Services with Pegasystems and Virtusa

New digital transformation implementation to increase caseload capacity for employee mental health and wellbeing services throughout Australia Virtusa Corporation, a global provider of digital strategy, digital engineering, and IT services and solutions, and Pegasystems Inc. (NASDAQ: PEGA), the software company that crushes business complexity, today announced an agreement with Converge International, Australia’s largest provider of Employee Assistance Program (EAP) and employer-sponsored mental health and wellbeing…

Pega Delivers New Enhancements for Low-Code Mobile App Development

Latest Pega Mobile capabilities enable anyone to deploy powerful mobile apps in just a few clicks Pegasystems Inc., the software company that crushes business complexity, announced new features for Pega Mobile that help make it even faster and easier to develop seamless mobile apps from any Pega desktop application. With its intuitive low-code interface, new Pega Mobile authoring enhancements help both citizen and professional developers to more efficiently create modern mobile apps with the look, feel, and performance that…

Merkle Appoints Simon Esland as VP Practice Lead, Marketing Decisioning to Oversee Partnership With Pegasystems

Merkle, a leading technology-enabled, data-driven customer experience management company and part of dentsu international, has appointed Simon Esland to the newly created role of VP practice lead, marketing decisioning for Merkle’s partnership with Pegasystems Inc., the software company that crushes business complexity. Previously group head of marketing technology strategy at Vodafone, Esland will lead the largest decisioning practice in Europe and support Merkle’s expansion across all 14 markets in EMEA. As a leading…

Pega Acquires Qurious.io for AI-Powered Speech Analytics

New capabilities will assist customer service agents by analyzing service calls in real time Pegasystems Inc., the software company that crushes business complexity, announced its acquisition of Qurious.io, Inc., a cloud-based real-time speech analytics solution powered by artificial intelligence (AI) for customer service teams. Terms of the deal are not being disclosed. Qurious.io's software-as-a-service (SaaS) offering uses speech-to-text, natural language processing (NLP), and emotion detection capabilities to analyze…

Pega Introduces First RPA Auto-balancing Feature for Hands-Free Bot Workload Management

New capability enables organizations to significantly reduce RPA licensing, management, and infrastructure costs Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises,  introduced Pega RPA Auto-balancing – the industry's first Robotic Process Automation feature that automatically provisions workloads between an organization's available bots. This new Pega Robot Manager™ capability uses artificial intelligence (AI) to intelligently optimize the capacity and efficiency of…

Tokio Marine Kiln Selects Pega Platform to Improve Operational Efficiency

Pega cloud-based solutions to enable single, consolidated platform for underwriting processes Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced Tokio Marine Kiln (TMK), a forward-thinking international underwriting business, has selected Pega Platform™ using Pega Cloud™ to help cut costs, consolidate siloed processes, and achieve significant operational improvements. Marketing Technology News: Grandstream Releases New HD Video Conferencing Endpoint for…

Pegasystems Named A Leader in Real-Time Interaction Management By Independent Research Firm

Pega receives top scores in two of three high-level categories Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced Forrester Research has named Pega a Leader in The Forrester Wave™: Real-Time Interaction Management (RTIM) report, Q4 2020 (1). Pega received top scores in two of the three high-level categories – current offering and strategy – as well as the highest score possible in 25 of 30 criteria. Marketing Technology News: CXInfinity Launches…

Pega Helps HMRC to Mitigate Risk for UK Government’s COVID-19 Support Initiatives

Pega Intelligent Automation and Robotics solutions support Chancellor's measures designed to help UK businesses and individuals during pandemic Pegasystems Inc.,, the software company empowering digital transformation at the world's leading enterprises, has announced that it has been working with Her Majesty's Revenue and Customs (HMRC) to support the UK government's COVID-19 initiatives by helping it to mitigate against fraud and risk with businesses and individuals applying for support. The government programs aimed…

Pega Introduces Value Finder To Better Engage Neglected Customers

New AI-powered capability helps underserved groups receive more useful offers Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, introduced Value Finder – a new AI-powered capability helping organizations engage their most underserved customers with messages and offers designed for their specific needs. Part of the Pega Customer Decision Hub™, this capability expands the power of 1:1 customer engagement to ensure all customers get personalized, high-empathy…

Pegasystems Recognized in Critical Capabilities for Sales Force Automation Report

Pega receives highest product score for B2C Sales use case Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced it has been recognized by leading research firm Gartner in its Gartner Critical Capabilities for Sales Force Automation (1) report. Among the three use cases examined in the report, Pega received the highest score of any vendor in the B2C Sales Use Case category for Pega Sales Automation™. Gartner evaluated 15 sales force automation (SFA)…

TechSee Becomes Pega ISV Partner

Leading Visual Assistance provider joins exclusive partner program to deliver enterprise-grade remote support TechSee, a global leader in Visual Customer Assistance powered by AI and Augmented Reality, announced that it has joined the Pega Independent Software Vendor (ISV) Partner Program. The Pega ISV Partner Program extends clients' Pega investments with readily available, out-of-the-box solutions to further accelerate their time to market. Pega is the leader in cloud software for customer engagement and operational…

Pegasystems Named a Visionary in Gartner’s Magic Quadrant for Robotic Process Automation

Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced it has been named a Visionary in the Gartner Magic Quadrant for Robotic Process Automation for the second consecutive year. Marketing Technology News: Pointillist Launches Customer Journey Analytics and Orchestration Platform In the report, Gartner evaluated 16 RPA enterprise vendors based on their completeness of vision and ability to execute. According to Gartner, "RPA automates repetitive human…

IRS Selects Pega To Streamline Operations and Increase Efficiency Across Agency

Pega to power new Enterprise Case Management system to unify existing technologies for faster case resolution and reduced costs Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced the Internal Revenue Service (IRS) has selected Pega to help modernize agency-wide operations. The IRS will use Pega Government Platform™ and Pega Customer Service™ for a new Enterprise Case Management (ECM) system to speed case resolution and reduce costs. The IRS, which…

Pega Announces Winners of Global Software Hackathon Focused on Solving COVID-19 Issues

Developers rally to help their organizations and surrounding communities navigate the pandemic Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced the winners of the Pega Community Hackathon 2020 – Pega's first hackathon open to its global community of developers. The six-week event attracted more than 750 registrants and 75 final projects focused on helping organizations navigate the COVID-19 crisis with better customer and employee experiences. Angelo…

Pegasystems Named a Leader in Gartner’s Magic Quadrant for the CRM Customer Engagement Center for 11th Consecutive Year

Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced it has been named a Leader in the Gartner Magic Quadrant for the CRM Customer Engagement Center (1) for the 11th consecutive year. In the report, Gartner evaluated 16 CRM vendors based on their completeness of vision and ability to execute. According to Gartner, "Gartner defines the CEC market as the market for software applications used to provide customer service and support by engaging intelligently —…

Pega Process Fabric – The “Platform for Platforms” That Streamlines Work Across Enterprise Siloes

New cloud software weaves together disparate technologies to improve customer, employee, and partner experiences Pegasystems Inc., the software company empowering digital transformation at the world’s leading enterprises, announced Pega Process Fabric, a new cloud-based software architecture designed to radically streamline how organizations drive work across distributed enterprise technologies. With minimal deployment effort, this “platform for platforms” breaks down technology silos to unify work across the enterprise and…

Pega Appoints Hayden Stafford as President of Global Client Engagement

Pegasystems Inc., the software company empowering customer engagement at the world’s leading enterprises, announced it has appointed Hayden Stafford as president of global client engagement, effective. This new senior leadership position will unify Pega’s corporate strategy, marketing, and go-to-market functions. Mr. Stafford will report to Alan Trefler, Pega’s founder and CEO. Marketing Technology News: Comscore and Gem Shopping Network Announce Agreement for Television Measurement Mr. Stafford has…

All-New Pega Academy Helps Clients and Partners Accelerate In-Demand Pega Skills Growth

New Mission-based learning approach offers environment created to increase high-value skills to meet digital transformation needs Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, today announced the launch of its all-new Pega Academy to help clients and partners more rapidly gain and advance Pega software skills. From complete novices to advanced Lead System Architects, anyone can easily learn, expand, and refresh valuable Pega skills to help their organizations…

Pega Appoints Carola Cazenave and Daniel Österberg-Holm to Increase Ecosystem Growth

New Alliance Leadership Appointments to Build on Ecosystem Success Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced two new leaders to its alliances leadership team, Carola Cazenave, vice president, global partner ecosystem, and Daniel Österberg-Holm, vice president, alliances, channels, and specialist sales, EMEA. Marketing Technology News: Kasisto Awarded Two Landmark Patents, Enhancing the Intelligence of KAI and the Virtual Assistants it Powers…

Pega Launches Ethical Bias Check To Help Prevent AI Discrimination Across All Customer Interactions

Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, today announced Ethical Bias Check, a new capability of Pega Customer Decision Hub™ that helps eliminate biases hidden in the artificial intelligence (AI) driving customer engagements. The feature flags possible discriminatory offers and messages generated by AI across all channels before they reach the customer. Done right, AI has helped businesses add more value to every customer interaction, leading to deeper…