Leading eCommerce solutions provider PayPro Global creates an eCommerce and CRM bridge with its new advanced Salesforce connector for Slimware Utilities PayPro Global, the leading full-service eCommerce solutions provider, today announced the launch of its next-generation, highly-integrated Salesforce connector. Bridging eCommerce and CRM, the new tool is being implemented first by Slimware Utilities and creates a connected experience between online purchasing and customer relationship management. Marketing Technology…

AVOXI, the leading cloud communications platform specializing in contact center and virtual number solutions, recently announced their ability to integrate must-have technologies like CRM into their contact center platform. Empowering support and sales teams to provide exceptional customer interactions, AVOXI is simplifying how contact centers manage their day to day workflows. Enterprise customers can now pull in important customer information directly into their web phones, automatically log tedious tasks like call…

North America, largest Salesforce services market, posts 18% CAGR; markets outside North America grow faster with 35% CAGR Although Salesforce dominates the US$57 billion global customer relationship management (CRM) software market with a 22% share, Everest Group reports that 70% of enterprises struggle with integrating Salesforce with other applications and platforms within and outside the Salesforce ecosystem. Accordingly, Everest Group predicts that Salesforce service providers who focus on building solutions to…

Joint customers can now deliver Real-Time Market Pricing into their eCommerce platforms Zilliant, the industry leader in intelligent B2B price optimization, price management and sales guidance software, today announced it has launched its B2B Commerce Connector for Salesforce Commerce Cloud on Salesforce AppExchange,  providing customers new ways to deliver pricing that accurately reflects current market conditions in real-time online. Marketing Technology News: EPAM Joins Newly Formed MACH Alliance as Founding Member…

Salesforce users who want real-time sales enablement, marketing, learning, and customer-service data - all in one place - now have even more tools and functionality The only suite of native Salesforce marketing and sales-enablement apps designed to drive behavior by correlating data to results is getting a significant update. Version 4.1 adds tools that make it even easier for admins to create effective learning content, streamline scheduling, and manage teams more effectively. It also includes new video capabilities and…

Now every organization can sell, service, market and collaborate from anywhere TRAILHEADX -- While companies, governments and organizations are slowly returning to their offices, the COVID-19 pandemic has changed the future of work forever. In fact, nearly 70 percent of people believe the pandemic will permanently change the nature of work and more than 50 percent say that flexible work locations are very important to them. An all-digital, work-from-anywhere world is becoming the new normal. That's why Salesforce, the…

Overground Cloud Services has announced that the company has achieved SILVER Partner status with Salesforce CRM, the global leader in customer relationship management technologies. Within the Salesforce partner framework, Silver status is rigorously earned and demonstrates a dedication to quality services provided by Salesforce certified project team members, a significant number of successful implementation projects, and a track record of excellent customer satisfaction. Marketing Technology News: IDStrong Warns Against…

Collaboration will support businesses' safe return to work and build smart, connected workplaces for the future Joint solutions, built on technology from Siemens and Salesforce, include a 'touchless office' and advanced contact tracing Salesforce and Siemens announced a strategic partnership to develop a new workplace technology suite that will support businesses globally to safely reopen and deliver the future experience for physical workplaces. The partnership will combine Salesforce's Work.com, powered by Customer…

Users can now embed the power of Blended Messaging, an AI-powered, two-way SMS capability, to send, respond to or schedule messages Signal Vine, a leading provider of blended SMS communications with students across the education industry, announced it has launched Signal Vine Messaging on Salesforce AppExchange. Signal Vine Messaging, a complete text messaging app, allows customers to integrate Signal Vine into their Salesforce instance to message audiences directly. Marketing Technology News: Talkdesk Propels Palmer…

New certifications provide government agencies with stronger security and compliance controls Salesforce, the global leader in CRM, today announced Government Cloud Plus, a dedicated instance of Salesforce's industry-leading multi-tenant cloud infrastructure specifically isolated for U.S. federal, state, and local government customers, U.S. government contractors, and federally funded research and development centers. Government Cloud Plus has achieved a FedRAMP Provisional Authority to Operate (P-ATO) at the High…

Salesforce, the global leader in CRM, announced that Forrester Research has positioned Salesforce Commerce Cloud as a leader in The Forrester Wave™: B2C Commerce Suites Q2 2020 report, and for the first time, also in The Forrester Wave™: B2B Commerce Suites Q2 2020 report. Salesforce B2C Commerce received the highest possible scores in the criteria of AI and machine learning, product vision and roadmap, supporting services, delivery and extensibility ecosystem, customers and customer acquisition, and product revenue.…

PenFed is leveraging Salesforce to provide even more digital conveniences to members during a time of increased demand for remote services Salesforce, the global leader in CRM, announced an expanded relationship with Pentagon Federal Credit Union (PenFed), the nation's second largest federal credit union, to transform its member platform and improve remote financial services amid the current pandemic. Marketing Technology News: TransFunnel Consulting Named HubSpot Advanced Implementation Certified PenFed has…

Zendesk has been named as a leader in Gartner’s 2020 Magic Quadrant for the CRM Customer Engagement Center. Gartner has named Salesforce as a clear leader in the quadrant, with other CRM systems like Pega, Oracle, ServiceNow and Microsoft also maintaining their leadership positions. In recent times, we have seen significant innovations and investments into the CRM Customer Engagement Centers. Interestingly, Gartner has named SAP as a challenger, and SugarCRM, and Zoho CRM as the niche players in its latest report.…

AT&T and Salesforce announced a multi-year strategic agreement to deliver entirely new connected experiences for AT&T’s millions of customers. AT&T will deploy Salesforce Customer 360 to create a single view of every customer across every touchpoint—whether it happens in person at a storefront, over the phone, in a business setting or on any AT&T digital property. The announcement is part of AT&T’s broader transformation to accelerate momentum in wireless, 5G, fiber-fed broadband and software-delivered…

Salesforce's plan to end its Data Protection Solution on July 31 adds more challenges for organizations to maintain business continuity. Odaseva, the unified data protection, data privacy and DataOps platform, wants to remind Salesforce customers that there is no better time to develop an effective data protection plan, especially as the Salesforce Data Recovery Service is retiring on July 31, 2020. To maintain business continuity, Salesforce customers should consider proactive solutions to backup and restore their…

New technology innovations power customers with exceptional scale and access to data to drive business decisions Snowflake, the cloud data platform, announced the latest technology advancements from its partnership with Salesforce, the global leader in CRM, that will yield significant opportunities for joint customers. Native integrations between the two technologies will allow organizations to easily unify and analyze all data in Snowflake Cloud Data Platform and visualize it with business intelligence tools such as…

CloudKettle Inc. is excited to welcome Salesforce MVP Eliot Harper to the team. Eliot has joined as a Senior Marketing Technology Architect and will further strengthen the growing Salesforce Partner. Marketing Technology News: Pega Appoints Hayden Stafford as President of Global Client Engagement Eliot Harper has been recognized, by Salesforce, as a member of their MVP program and is widely acknowledged as an expert in marketing technology and Salesforce Marketing Cloud. He has written books on Marketing Cloud,…

Salesforce, the global leader in CRM, announced it has granted equity awards under its 2014 Inducement Equity Incentive Plan (the “Plan”) to new employees who joined Salesforce in connection with the acquisition of Evergage. The Plan was adopted by the Salesforce Board of Directors in July 2014, in accordance with New York Stock Exchange Rule 303A.08. Marketing Technology News: Comcast, Charter and ViacomCBS Announce Blockgraph Partnership Evergage’s real-time, cros-channel personalization and machine learning …

Work.com includes new solutions, ranging from contact tracing and emergency response management to employee wellness assessment and shift management, for accelerating private and public sector response to the COVID-19 pandemic Work.com Command Center is a single hub for leaders to get a 360-degree view of return-to-work readiness across locations, employees and visitors, and make data-driven decisions Work.com leverages guidance from and solutions built by Salesforce’s trusted ecosystem of partners, including Accenture,…