Hawksearch announced that it has launched an integration for Salesforce Commerce Cloud on Salesforce AppExchange, empowering customers to increase conversions through advanced search, recommendations, and navigation. According to Forrester Research, 43% of site visitors immediately use the search box and searchers are 2-3 times more likely to convert. Hawksearch uses the power of both site relevancy and personalized visitor knowledge to deliver a refined search experience to users. Marketing Technology News: Five9 to…

Hyland, a leading content services provider and Salesforce ISV partner, has launched its OnBase Integration for Salesforce on Salesforce AppExchange, providing access to important business data and documents alongside corresponding Salesforce records. Organizations leveraging the integration gain a complete view of information for vendors, customers, and transactions within a familiar interface to make faster, more informed decisions. OnBase users can now leverage Hyland's industry-leading content services, granular…

Metazoa, developers of the Salesforce ecosystem’s top software toolset for org management, announced it is providing turn-key service to assist companies with complex Salesforce org management tasks. Backed by Metazoa Snapshot, Metazoa’s services are a project-based offering created for enterprise-scale organizations to help with all aspects of Salesforce org clones, splits, merges, and technical debt removal. “Metazoa has developed the best tools for Salesforce org management, and now we are combining these tools…

Salesforce, the global leader in CRM, released the fourth edition of its State of the Connected Customer report which reveals that while a string of crises has affected all facets of life, including a fundamental shift in how customers connect with brands, factors like empathy, personalization, convenience, and digital transformation are the keys to customer relationships. As these same customers reevaluate the role of business in society, the notion of stakeholder capitalism is increasingly factored into purchase decisions.…

Atos, a global leader in digital transformation, announces it has entered into exclusive negotiations with the shareholders of Edifixio, a French cloud and Salesforce consulting and integration company, to acquire it. The acquisition would further strengthen Atos’ position as a leader in Salesforce and Public Cloud services in the French market by bringing experienced consultants to the Atos team. Consistent with its targeted acquisition strategy, the operation will expand Atos’ client portfolio and established expertise…

Customers can now simplify and enhance customer experience with Mindsay’s Customer Service automation solution Mindsay announced the launch of its Customer Service Chatbot on Salesforce AppExchange, empowering companies to automate and enhance customer experience through conversational AI. Mindsay’s chatbots give brands the ability to automatically resolve a variety of customer requests, from simple FAQs to complex transactions. Marketing Technology News: Marketing Industry Veteran Jeff Stelmach Joins Stadiumred Group as…

New employee workspace and helpdesk technology helps workers be productive from anywhere New communication apps enable businesses to create safer in-person experiences and build trust with customers and employees Salesforce and Thrive Global partner to offer wellness resources to employees Salesforce, the global leader in CRM, announced a significant expansion of Work.com to help companies get back to growth and thrive in the new normal. New products include an employee workspace and helpdesk to boost productivity, and…

Blackthorn awarded Salesforce.org 2020 AMER Cross-Industry Partner of the Year award at the Salesforce.org Virtual Partner Summit on October 7, 2020. Since its inception in 2015, Blackthorn.io has seen immense success. In the past 18 months, they have scaled from 7 to 30 team members, 70 to 230 customers, and have realized over 90 new partnerships across Salesforce implementation partners. Blackthorn is increasing market visibility and its reputation as a pivotal Salesforce platform offering without significant…

JumpCloud announced new integrations that provide IT admins easier user identity lifecycle management across multiple applications from a single platform. These new integrations with Slack, Salesforce, Atlassian, GitHub, and AWS provide streamlined user management to the most common business applications, reducing the time IT admins spend onboarding and offboarding users from hours to minutes. Marketing Technology News: Anzu Appoints Former Activision Blizzard Executive Ruben Dehouck As A New Strategic Advisor…

Interactive live video shopping provider Bambuser announced that it has launched Live Stream E-Commerce Experiences, a new integration with Salesforce Commerce Cloud, the fastest path to unified commerce. Commerce Cloud enables brands to provide personalized omnichannel experiences for shoppers that span web, mobile, social, and in-store. Now, as part of the world's #1 CRM platform - Salesforce brands can deliver completely unified experiences for customers that extend beyond commerce to include marketing, customer service,…

30% of SMB respondents in India expect business to be as usual post the COVID-19 pandemic Meeting customer expectations and financial management and growth are the top challenges for Indian business growth currently and in the future Salesforce, the global leader in CRM, released its fourth edition of Small & Medium Business Trends Report capturing insights from Small and Medium Business owners and leaders worldwide. This research was conducted by The Harris Poll in two parts, with a study in March 2020 and a…

enosix announced it has launched a new SAP integration solution on Salesforce AppExchange, enabling a real-time, B2B eCommerce experience natively in Salesforce Commerce Cloud, integrating key SAP data like customer-specific pricing and available-to-promise inventory, as well as real-time order validation and creation in SAP. The enosix Commerce integration solution is pre-built to allow for integration timelines 70-90% shorter than traditional solutions. Marketing Technology News: Eric Porat Is Revolutionizing the…

Okta, Inc., the leading independent provider of identity for the enterprise, and Salesforce, the global leader in CRM, at Okta Showcase, announced a partnership and new integration between the Okta Identity Cloud and Salesforce Work.com designed to help organizations and communities build trust with their employees and customers. Trusting the Technology Innovative, forward-looking organizations across every industry have long understood the importance of investing in technology to reduce costs, drive operational…

Salesforce, the global leader in CRM, announced its second Impact Fund from Salesforce Ventures, the company's global strategic investment arm. The new $100 million fund will accelerate the growth of cloud companies addressing some of today's most pressing needs including education and reskilling, climate action, diversity, equity and inclusion, and providing tech for nonprofits and foundations. "Now more than ever, we believe business can be a powerful platform for change. We must leverage technology and invest in…

Customers can now benefit from an improved journey from email campaigns to contextual in-app experiences, creating a conversion path to boost ROI AppsFlyer, a global attribution leader, announced it has launched OneLink, its deep linking solution, on Salesforce AppExchange, empowering customers to send users directly from their mobile inbox to in-app experiences, helping prevent a disjointed mobile journey. AppsFlyer’s OneLink generates a single link that leads users to a mobile app or app-store. Through AppsFlyer’s…

Expanded alliance between the two companies sees Salesforce showcasing their passion for small businesses in upcoming season Deluxe, a Trusted Business Technology™ company, announced that Salesforce, the global leader in customer relationship management, has signed on to sponsor season five of the acclaimed Deluxe series Small Business Revolution. The two companies first came together in early 2019, when Deluxe enlisted Salesforce to accelerate the company’s go-to-market strategy and improve customer engagement. Now,…

XCentium, a full-service digital consultancy firm and a leader in the digital e-commerce industry, announced they have achieved the Salesforce specialized partner certification of Master Navigator in Salesforce Commerce Cloud. The Salesforce Partner Navigator program helps clients find the right partner for their Salesforce implementation by highlighting the products and industries each partner specializes in, as well as their level of expertise in those areas. Salesforce evaluates each of its partners based on a variety of…

Global online holiday sales predicted to grow 30 percent year-over-year in a season shaped by the COVID-19 pandemic Up to 700 million packages face potential shipping delays as orders exceed shipping capacity by five percent Holiday shopping season to start early with 10 percent of Cyber Week sales pulled into October Companies offering buy online, pickup in store will grow digital revenue by an average of 90 percent over last holiday season Salesforce, the global leader in CRM, announced new consumer insights…

Technology will help enable governments and healthcare organizations to manage vaccine operations, from patient registration and scheduling to inventory management and public health outreach The world is preparing to deliver one of the largest mass vaccination campaigns in human history, but managing the process of safely distributing effective COVID-19 vaccines to potentially billions of people will be extremely challenging. That's why Salesforce, the global leader in CRM, announced Work.com for Vaccines. Building on…

Klyck.io, a global leader in B2B sales enablement software, is proud to announce a partnership with Salesforce.com by becoming a certified member of their AppExchange. Together, Klyck.io and Salesforce.com deliver the power of sales enablement natively integrated into the Salesforce platform. Klyck.io is a sales enablement tool designed specifically for B2B. Its streamlined interface helps sales reps close more deals and build better relationships by delivering tailored marketing content, sales resources, and training…