It is usually the prerogative for the marketing team to drive inbound leads and get a larger percentage of the available online traffic to interact effectively with a brand. Inbound leads are leads that show interest in a brand’s products…
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Dimensions provides true picture of customer calls and staff performance for business owners from SME to Enterprise Audian, a software company redefining the telecom industry, announced the availability of Dimensions, the next generation…
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Invoca, an AI-powered call tracking and analytics company, announced that it has been recognized as the Best Call Analytics Platform in the 2019 Marketing Technology Awards. In the awards organized by ClickZ and Search Engine Watch,…
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Digital marketing agency SalesX and its partner CallRail, the world's most popular call tracking and analytics provider were named finalist for the Digiday Technology Awards in Best Marketing Analytics/Attribution Platform Category. "We…
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The Acquisition Enables DialogTech Customers to View Their Call Analytics Data alongside Their Martech and Adtech Performance Data within the DialogTech Platform in Swydo-Powered Reports and Dashboards DialogTech, the world leader in…
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Marchex, a mobile advertising analytics company, today announced the results of a product test, independently verified, of its recently launched Marchex Speech Analytics solution. Enterprise Technology Analyst Frank Ohlhorst put Marchex…
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The Australian-born company deploys an AI-powered meeting companion tool to deliver insights around DEI, psychological safety, soft skills and leadership. Call Journey, a leading global provider of omnichannel Conversation Analytics as a…
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Award recognizes CallMiner for its use of AI to analyze customer conversations at scale, driving improved customer experience and business transformation CallMiner, the leading provider of conversation intelligence to drive business…
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The Australian-born company deploys the latest in advanced text management and analytics technology, augmenting its market-leading conversation analytics ecosystem Call Journey, a leading global provider of…
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Impact Brief Chronicles the Company’s Technology Advancements from its Early Days as Source Code for Microsoft Power BI to the Forefront of Analytics and Business Intelligence Pyramid Analytics is the focus of a new Impact Brief by 451…
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Integration of the Lore IO team brings important skills for cloud-native analytic compute optimization and in-database processing, helping Alteryx customers tame big data to extract enterprise value Alteryx, Inc., the Analytics Automation…
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Microsoft Azure Speech to Text customers can easily procure and deploy CallMiner as an out-of-the-box solution using Azure credits for faster time to value CallMiner, a leading provider of conversation analytics to drive…
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Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has expanded its partnership with conversation analytics leader CallMiner. The integration helps brands improve…
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panagenda, a global leader for analysis, monitoring and optimization of collaboration IT landscapes, today announced its acquisition of Perfrax panagenda, a global leader for analysis, monitoring and optimization of collaboration IT…
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The Australian-born company deploys the latest update to its Australian Language model ASR to drive a more personalized journey to Australian customers Call Journey further cements its position as the leading Conversation Analytics…
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CallMiner, the leading provider of speech and customer interaction analytics, announced the release of the CallMiner Continuum Maturity Model, a first-of-its-kind framework that helps organizations assess their use of engagement analytics…
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New customers, funding and top customer satisfaction set the stage for another decade of growth, innovation and market leadership CallMiner, the leading provider of artificial intelligence (AI)-fueled speech and customer interaction…
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Zipwhip's Texting-for-Business Software and Telmetrics’ Call Analytics Offering Come Together to Enable Text Analytics at Scale Zipwhip, the leading provider of texting for business, and Telmetrics Inc., enterprise-level call and text…
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Eleperformance Groups ‘Praxidia Knowledge Services’ Partners with CallMiner to Launch TP Interact – a Comprehensive Interaction Analytics Solution Praxidia Knowledge Services, a specialised subsidiary of the Teleperformance Group,…
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CallMiner, the leading provider of award-winning speech and customer engagement analytics platform, Eureka, announced the launch of Eureka Visualize for graphical data discovery and presentation at Enterprise Connect 2019 happening March…
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