OmniIndex, the leading file analysis provider bringing analytics to unstructured data, is to target brands looking to measure customer sentiment in real-time. Its new SaaS-based freemium solution will enable marketing departments to analyze…
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Leading Reputation Experience Management Company Brings Together Customer Experience and Online Reputation Management Reputation.com, provider of the first -- and only -- complete Reputation Experience Management (RXM) platform,…
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New technology helps physical retailers understand customer feedback and act immediately to increase retention and drive loyalty Punchh, the leader in digital marketing solutions for physical retailers, announced the launch of Punchh Deep…
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Today’s businesses no longer compete on product, price and advertising space alone. The experience they provide to customers has become a leading differentiator, and deterrent, in purchase decisions. Poor customer experiences cost U.S.…
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New CompleteCSM integration on the Sightline Vault puts deep, real-time customer sentiment and account health insights right at CSM teams’ fingertips. CompleteCSM, Inc., a rapidly growing software company that democratizes…
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In collaboration with industry leaders, new report uncovers how businesses are navigating CX transformation and corresponding opportunities for growth Merkle, a leading technology-enabled, data-driven customer experience management (CXM)…
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Get in touch with Quantzig’s analytics experts for comprehensive insights Quantzig, a global data analytics and advisory firm that delivers actionable analytics solutions to resolve complex business problems, has announced the completion…
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The digital customer engagement company reflects on two decades of innovation, growth, and customer partnership Khoros, an award-winning leader in digital-first customer engagement software and services, celebrates its 20th…
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Leading experience management software provider selects AWS as its preferred cloud provider to support accelerated innovation, scale globally, and deliver actionable stakeholder insights faster Amazon Web Services, Inc. (AWS), an…
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Forrester added a new predictive capability to its FeedbackNow® solution to enable businesses to proactively anticipate customer experience (CX) issues before they occur. Equipped with powerful analytics, FeedbackNow allows businesses to…
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Marketers know that, for a business to thrive, they need to have happy customers that are willing to not only come back but bring others with them. While email communication is a perfect way to create a positive customer experience for…
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Combination of leading restaurant platforms will enable restaurant brands to deepen guest relationships, drive more transactions, and increase customer lifetime value Olo Inc, a leading on-demand commerce platform powering…
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Leading Audit, Risk, and Compliance Platform Provider Unveils Gathering Space for Customers to Learn and Network AuditBoard, the innovative cloud-based platform transforming how enterprises manage critical audit, risk, and…
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Key takeawaysThe last 18 months forever redefined customer engagement strategies for brands and led to unprecedented challenges internally and externally for organizations as they grappled with a complex environment. By conducting research…
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Customer experience (CX) experts from some of the most recognised and successful brands on the continent, including Multichoice, Woolworths, Shoprite, Superbalist, African Bank, DHL and Rand Merchant Bank, will share their successes,…
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The Customer Engagement Company Earns Accolades for Innovations in Cloud, AI, and Analytics Critical to Drive Digital-First Customer Experience Excellence Across the Enterprise Verint, The Customer Engagement Company™, announced…
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VHT’s customers, which include some of the world’s top brands, can now gain direct insight into the experiences of their customers by asking them what they think — right when it matters most VHT, a leading provider of customer-experience…
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Latest innovations include instant insight, path filter, an expansion of intent path, preview for mobile and more UserTesting, Inc. , a leading provider of human insight, delivered through a video-first enterprise SaaS platform, announced…
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Yellow.ai's platform offers seamless interoperability across multiple use-cases, languages, and communication channels Based on its recent analysis of the Middle Eastern and South Asian conversational AI market, Frost & Sullivan…
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New Contact Center as a Service delivers a human experience at scale with omnichannel, mobile-first interactions Plivo, the cloud communications platform that enables businesses to engage with their customers, today announced Contacto, the…
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