Taverner takes over from Margaret Wagner to support clients deliver and accelerate customer experience transformation Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company and part of dentsu, has appointed Sam Taverner to the role of chief growth officer EMEA for Merkle, and dentsu’s customer experience management Service Line. In this role, Taverner will be responsible for providing strategic leadership to new and existing clients, helping them navigate Merkle’s CXM offering across…

Veteran Tech Industry Marketing Executive Daina Middleton Takes Over as CEO Britelite Immersive, a creative technology company that builds immersive and interactive experiences for brands and marketers, has acquired content management platform Fabl to create a first-of-its kind Experience Management Platform, effective immediately. As a result of the acquisition, Britelite’s proprietary software, Litehouse, will combine online, virtual and physical experience oversight into a single platform, launching an entirely new…

Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has announced a new customer experience management programme with McColl’s Retail Group. The leading convenience chain is working with SMG to collect, manage and analyse customer feedback across its large estate. McColl’s Retail Group operates a network of convenience stores and newsagents that provides essential groceries and services to more than 1,400 neighbourhoods across the United Kingdom.…

Medallia, Inc., the global leader in experience management, announced that Schülke & Mayr has selected Medallia as its experience management platform of choice. Marketing Technology News: LiveXLive Announces Podcast/Vodcast Joint Venture With Audio Up Media “Schülke & Mayr’s business delivers important hygiene products to the healthcare and dental provider industry where business-to-business customer experience is front and center in the current environment. Companies across all industries critical in today’s…

Attendify, the leading platform provider of virtual and hybrid event applications and event data management tools, announced its new MeetNow feature. MeetNow empowers virtual event attendees to instantly interact one-on-one with sponsors and exhibitors, via its built-in, live video conferencing capabilities. MeetNow was created to further provide tangible value and increased ROI for sponsors and exhibitors, which has become a more prevalent challenge for virtual events. Recommended: ON24 Launches RevNEXT Marketplace…

Medallia, Inc., the global leader in experience management, announced that Bluevine Capital has selected Medallia as its experience management platform of choice. Marketing Technology News: FedEx to Acquire ShopRunner to Expand E-Commerce Capabilities “It is very exciting to see an innovative, small-business-focused fintech leveraging Medallia's technology to deliver exceptional experience to their thousands of digitally-focused business owners,” said Elizabeth Carducci, chief revenue officer for Medallia. Marketing…

Quadient and Duck Creek Technologies Collaborate to Accelerate Customer Experience Management Capabilities for Insurers Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced that it has partnered with Duck Creek Technologies Inc., a global provider of SaaS-delivered enterprise software to the property and casualty insurance industry. The collaboration will boost the digital transformation initiatives of insurance organizations by integrating…

Industry-leading Score Enhances Visibility Into Digital Reputation, Customer Experience and Core Business Metrics - Provides Prescriptive Recommendations to Improve It Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, unveiled Reputation Score X, a next-generation reputation measurement tool that showcases not only how a brand’s digital reputation currently measures up against its competitors, but also how it got there and the immediate steps it can take to improve.…

Confirmit achieves a top rating for supporting CX teams with insights across the customer journey Confirmit has been named a Leader in the Omdia Market Radar Report on AI-enabled Experience Management Platforms. The market radar report provides a comparative analysis of nine leading enterprise experience management platforms (EXMs), their evolution from enterprise feedback management systems into EXMs through advanced AI, and how to use them to improve the customer experience. Marketing Technology News: Intuiface-Sightcorp…

Questback, the enterprise experience management technology company, announced the availability of its solution on the Oracle Cloud. Questback is a powerful, yet easy-to-use solution that allows organizations to run decentralized feedback initiatives over the course of the employee, customer, and product journey. It is used by over 1,700 top brands in 27 countries, in 133 languages. As part of Questback's strategic move to the public cloud and focus on expanding its reach, Questback has been listed on the Oracle Cloud…

dentsu UK & Ireland has announced the appointment of Anne Stagg as the CEO of its Customer Experience Management Line of Business (CXM), and the first UK CEO of Merkle. Anne will lead a business of 940 people at Merkle while also overseeing delivery across dentsu’s CXM Line of Business which incorporates data and analytics, CRM, commerce, media, digital experience services and B2B. She will ensure that dentsu’s data and digital transformation capabilities are combined to create the market’s leading customer experience…

Qualtrics, the leader in customer experience and creator of the experience management category, announced that Talbots, an American specialty retailer and marketer, has selected Qualtrics CoreXM. Marketing Technology News: Market Insight Out Announces Expansion of Board "In today's economy, leaders have to reinvent the experiences they are delivering. Companies that identify and immediately address consumer needs by filling in experience gaps will lead the way in their industries," said Scott Fynn, Senior Director of…

WhatsApp is a family app that brings people close to each other. For years, Facebook has been working on its messaging apps platforms that will become ubiquitous to every user’s daily communication. In the last few months, we have seen Facebook trying hard no its DevOps to create the best messaging and social media integration for Messenger, Instagram and WhatsApp. In the first break of sorts, WhatsApp Business has managed to achieve a feat that puts it in the league of pioneers in omnichannel messaging, a triumph no other…

Introducing capabilities and enhancements to the Qualtrics XM Platform that facilitate taking action with enhanced analytics, data management and governance, and automatic trends and metrics tracker Five purpose-built Qualtrics CustomerXM products empower every team along the customer journey drive greater customer engagement, increase conversion and retention, and improve brand loyalty and perception Qualtrics, the leader in customer experience and creator of the experience management category, announced several…

Content Pilot LLC launches a revised version of its experience management platform, called “CP Deals and Cases KM.” The updated system expands its precedent-setting experience management system into the areas of knowledge management and matter pricing – offering a 360-degree view of every matter; lawyer; and client, practice, and industry team. Legal marketing and technology agency Content Pilot LLC announces the release of CP Deals and Cases KM. This new Knowledge Management edition expands its precedent-setting…

Concentrix, a leading global Customer Experience Solutions Company, announced Concentrix Experience Platform (XP), the CX industry's newest platform for next-generation customer experience management. The global shift to digital and remote work has accelerated the need to reduce contacts in a scalable and resilient fashion making it easier to digitally empower customers and agents alike. Marketing Technology News: Deliveroo and Onfido Expand Partnership to Provide Streamlined Digital Identity Verification Concentrix…

Adds real-time consumer intelligence signals and competitive benchmarks to Medallia platform to drive deep customer understanding and action Medallia, Inc., the global leader in experience management announced it has acquired Sense360, the next generation consumer insights platform. Sense360 provides always-on, consumer and competitive intelligence from buyer and non-buyer segments and answers pressing questions such as what is driving traffic, what are the growth opportunities in a specific market and which competitors are…

Salsify announces the launch of its Commerce Experience Management (CommerceXM) platform, empowering brand manufacturers to win on the digital shelf by delivering the commerce experiences consumers demand anywhere they choose to shop online. The expanded CommerceXM platform combines Salsify's existing Product Experience Management solution (Integrated PIM, DAM & Experience Builder) with core commerce capabilities designed to enable sales both across retailer/distributor channels as well as marketplaces, social…

Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has announced a new customer experience management program with European Wax Center. The personal care brand franchise is partnering with SMG to advance the guest experience, uncover insights and drive loyalty across its growing network. Founded in 2004 by the Coba brothers out of their father’s salon, European Wax Center (EWC) has grown to include more than 750 centers across the United States.…

Medallia, Inc., the global leader in experience management, announced it has entered into a definitive agreement to acquire Stella Connect, the real-time feedback, coaching, and quality management platform for customer service teams. Stella Connect plays a significant role in optimizing efficiencies and increasing employee engagement as contact centers shift to effective virtual working environments. Brands that range from disruptive startups to billion-dollar public companies, including ESPN, Lemonade, Lululemon,…