The XM Institute provides members with access to original research and thought leadership insights, an active online and in-person community of XM professionals, and curriculum to help professionals propel their experience management programs Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced the Qualtrics XM Institute, the only community and resource destination for XM professionals, practitioners, and leaders. Led by Bruce Temkin, founder of the Temkin Group,…

Tech veteran Jesse Purewal will define and shape the experience management vision and strategy with organizations across these industries to drive business impact by leveraging the XM Platform Qualtrics, the leader in customer experience and creator of the experience management (XM) category, today announced the appointment of tech industry expert Jesse Purewal, the new Chief Industry Advisor for the Technology, Media, and Telecommunications Industries team. Jesse is responsible for shaping the XM vision with…

Medallia, Inc. , the global leader in experience management, today announced that ShotSpotter has selected Medallia as its experience management platform of choice. Marketing Technology News: Microsoft Signs a 5-Year Deal with The Coca-Cola Company To Transform Global Engagement And Experiences Medallia  is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers,…

AI real-time speech to text platform delivers powerful insights to drive contact center optimization and better understood customer experiences at enterprise scale Medallia, Inc., the global leader in experience management today announced they entered into a definitive agreement to acquire Voci Technologies, the real-time speech to text platform. “Our whole company is delighted to be joining forces with experience management leader Medallia. We are thrilled that Voci’s powerful speech to text capabilities will become…

Bain & Company, Deloitte Digital, EY, and Reputation.com win this year's Qualtrics Partner of the Year Awards, in celebration of their work to helping companies around the world navigate and respond to key business challenges Qualtrics, the leader in customer experience and creator of the experience management (XM) category, today announced that the Qualtrics Partner Network (QPN) has expanded to over 200 global member companies within its second year.  QPN partners are now integral to driving breakthrough business…

Product Experience Management (PXM) excellence practices help homeware retailer deliver on product information with speed and efficiency UK homeware ecommerce brand Cox & Cox has announced it has selected Akeneo, a global provider of Product Experience Management (PXM) solutions, to help ensure a high standard of product data accuracy and customer experience as it implements growth plans. Akeneo’s PXM platform helps companies improve customer experiences, increase sales, reduce time to market, and boost team…

Recognized for Advanced Data Transformation capabilities and Ease of Use by customers MaritzCX, now an InMoment company, is pleased to announce its solution for Employee Experience (EX) Management was named a “Leader” in The Forrester New Wave: Employee EX Management Platforms For Large Enterprises, Q1 2020 Report. Forrester analysts recognized the company’s EX solution as being a mature EX offering with strong trend analysis capabilities and the ability to make useful recommendations. The report stated, “The solution…

Qualtrics EmployeeXM named a Leader in Forrester report and receives a Differentiated rating across seven criteria Qualtrics, the creator of the experience management category, announced that it has been named a leader in Forrester's report – The Forrester New Wave: EX Management Platforms for Large Enterprises, Q1 2020. Qualtrics is the only Leader who received a Differentiated rating in seven of ten criteria. Marketing Technology News: Over 50,000 Visitors Turn to Virtual Exhibition Platform "Forrester's…

Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has announced a new customer experience management programme with McArthurGlen Designer Outlets. Europe’s leader in designer outlet shopping chose SMG for its differentiated approach and focus on driving business outcomes. Using the @SMGcustomersat customer experience management platform, @McArthurGlenGRP is capturing and analysing real-time guest feedback from a diverse customer base that spans…

Latest Release Includes Powerful New Tools including Visual Editor, Advanced Analytics, Crawler and a New Offering Targeting B2B Websites Algolia, the leading Search and Discovery solution, announced its Winter ‘20 product launch, unveiling Search Experience Management (SXM) and addressing the organizational challenge of providing delightful customer experiences while maximizing business value. New functionalities include Visual Editor, which allows business users to visually edit desired search results—requiring no…

Combination Delivers Rich Visual Insights and Sentiment to Drive Continuous Experience Improvements, Loyalty and Revenue Medallia, Inc., the global leader in experience management, announced they entered into a definitive agreement to acquire LivingLens, the video feedback platform, to humanize feedback and bring the voice of the customer and employee to life. Video feedback is a goldmine of experience information and one of the most exciting technologies to be applied to customer feedback. By capturing video signals…

New Features Include Data Quality Insights, Enhanced Asset Management, and API-based Connections Akeneo, a global leader in Product Experience Management (PXM) solutions for corporate brands and retailers, today announced the launch of Akeneo PIM 4.0 at the annual Akeneo Product Information Management (PIM) Summit, the global gathering of Akeneo customers and partners in Paris, France. Akeneo PIM 4.0 introduces new product experience features and facilitates third-party connectivity and integration. Akeneo PIM 4.0 is the…

Powered by Company’s Proprietary AI, Intellecta Analyzes 100% of Customer Interactions across Multiple Touch Points, Channels and Languages; And Offers Big Data and Content Management, Automated Quality Assurance/Compliance, and a Range of Analytics in Customer Sentiment, Intents, Trends and Behavior OnviSource announced Company’s continuous success in expanding the capabilities of its Intellecta Multichannel Analytics for intelligently automated analysis of 100% of customer interactions across varied channels. Advantages…

Service Management Group (SMG), a global customer experience, employee experience and brand research partner to more than 500 brands, has been hired by YUKAI Resort to identify customer expectations, uncover key drivers of customer satisfaction and advance the customer experience across the organization. “With experience in a range of industries and a history of success in customer experience management, SMG will help us deepen our understanding of our customers through an advanced voice of the customer program” Founded in…

Accenture has entered into an agreement to acquire maihiro, a provider of customer experience and customer relationship management consulting, optimization and ongoing enhancement services. The acquisition will help Accenture create solutions for clients that drive innovation and transformation in marketing, sales and customer service. “Today’s brands compete in the experience economy. Only those capable of delivering the most engaging and differentiated experiences will continue to win and retain customers’ loyalty”…

Announced innovations drive momentum toward helping businesses move beyond legacy data measurement, to an experience-oriented culture centered on taking action and improving experiences Qualtrics, the leader in customer experience and creator of the experience management category, today announced a collection of groundbreaking capabilities that strengthen every area of Experience Management (XM). New innovations enhance Qualtrics CustomerXM™, EmployeeXM™, ProductXM™, and BrandXM™ by placing customer alerts and recommended…

One of the leading management and technology consulting firms for the public sector will combine their world-renowned services with Qualtrics’ experience management technology to reimagine how federal agencies deliver customer and employee experiences Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced that Booz Allen Hamilton will join the Qualtrics Partner Network. Booz Allen is a global technology and management consulting firm with mature digital…

EmployeeXM for IT empowers CIOs and IT decision makers to optimize the employee experience – alongside HR – by increasing workforce productivity, improving effectiveness and efficiency of Help Desk and related services, maintaining security compliance, and integrating voice of employees in technology decisions Qualtrics, the creator of the experience management category, today announced EmployeeXM for IT, the only experience management solution for IT leaders to drive a more engaged and productive workforce. EmployeeXM…

The industry leader in DIY moving and self-storage will build a scalable and customizable customer experience program to improve customer loyalty and reduce costs Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced that U-Haul International has selected Qualtrics CustomerXM as its preferred experience management provider. U-Haul will use the Qualtrics XM Platform™ to proactively understand and anticipate customer needs, exceed customer expectations, and improve…

Advisory board will bring together healthcare leaders to create industry-focused experience management (XM) solutions that help improve patient, provider, and payer experiences Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced the launch of the XM Healthcare Advisory Board where members will collaborate on XM solutions to improve the experiences of patients, providers, and payers. The advisory board will bring together leaders from some of the nation's top…