Freshworks Inc., the customer engagement software company, and KMS Lighthouse, a cutting-edge knowledge management solutions provider announced an offering to integrate expanded support for existing Freshworks customers. Together, these integrated solutions boost agent response efficiency by providing them access to a powerful, centralized knowledge base that in turn enhances customer satisfaction.

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KMS Lighthouse integrates with three of Freshworks’ main products so that sales, tech teams, and call center agents can further streamline responses to their customers. With the integrations, team members can easily find and access the most relevant information from Freshworks products including the Freshdesk ticketing system, Freshservice IT help desk, and the Freshsales CRM system. These integrations save agent and customer time by providing the exact answer when it is needed.

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Sagi Eliyahu, CEO of KMS Lighthouse, says: “We’re extremely happy with our Freshworks partnership. Together, we are building winning solutions for our customers and partners which leverage the best of both worlds by delivering our knowledge management platform and our internationally sought-after technologies to the Freshworks ecosystem — helping large organizations save time and money while increasing both agent and customer satisfaction.”

The integration is a great choice for businesses who use KMS Lighthouse and want Freshworks’ customer engagement software to equip their teams with the latest sales, service and support information. With the combined power of Freshworks and KMS Lighthouse our joint customers get the latest insight to improve the customer experience.

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