Customers to have access to local, trained support professionals
SentryOne announced a new partnership with Theta, an experienced information technology consultancy and development business. As an Authorized Reseller & Service Partner, Theta will expand the SentryOne presence to potential new Asia-Pacific customers seeking database performance monitoring and DataOps solutions and deliver added support and maintenance services for SentryOne customers throughout the region.
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“Partnerships are a key part of our plan to bring our powerful database performance monitoring and DataOps solutions to new markets,” said Mike Lambert, SentryOne President of Field Operations. “Theta will help us grow our customer base in APAC and make it easier for those customers to receive faster support from professionals trained on SentryOne solutions.”
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In addition to serving as a reseller partner, Theta will provide the following services to SentryOne APAC customers:
- Added Technicians – With more technicians available, SentryOne customers will experience shorter wait times and get to a resolution faster.
- Increased Support Hours – With a dedicated APAC customer service team, SentryOne customers within this region will not have to wait for support staff in other time zones to help solve problems. Support hours will be Monday-Friday 8am-6pm New Zealand standard time. Outside of these times, an on-call service for urgent tickets is available 24 hours.
- Ticket Management – Theta support staff will have the ability to handle and fulfill any SentryOne service requests from start to finish, which includes incident detection and recording, classification and prioritization, investigation, escalation, diagnosis and resolution.
“We look forward to delivering SentryOne solutions to the APAC region. Our partnership will ensure that customers will receive fast, local service and are fully equipped for maximising their operational efficiencies,” said Rob Lee, Theta CEO.
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