Information Services Group (ISG), a leading global technology research and advisory firm, has launched a research study examining service providers that help enterprises and U.S. public-sector agencies take advantage of the Workday business management platform.

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“The trends of the past few years have significantly changed how public and private organizations need to operate”

The study results on Workday services for enterprises will be published in a comprehensive ISG Provider Lens™ report, called Workday Ecosystem 2022, scheduled to be released in September. The report will cover companies offering Workday consulting, integration, implementation and managed services. At the same time, ISG will publish the U.S. Public Sector Workday Partner Ecosystem 2022 report, covering providers with experience in developing and supporting Workday solutions for public-sector entities in the U.S.

Buyers at enterprises and public agencies will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.

Organizational functions revolving around human resources have recently been transformed as enterprises adopted new ways of doing business. Human-centric business processes have become virtual, and core functions including financial management, payroll, talent acquisition and employee benefits have been digitized.

Enterprises are finding they need to consolidate all essential functions that support employees. Workday brings these together under one SaaS platform. Through strong partnership programs, it has built an ecosystem of third-party providers to help organizations implement Workday solutions and integrate them with other internal and external systems.

“The trends of the past few years have significantly changed how public and private organizations need to operate,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “Providers are helping these buyers respond effectively with Workday-based solutions.”

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For the Workday Ecosystem study, ISG has distributed surveys to more than 100 Workday service providers. Working in collaboration with ISG’s global advisors, the research team will produce three quadrants representing the Workday-related services the typical enterprise is buying, based on ISG’s experience working with its clients. The three quadrants are:

• Consulting and Strategy Services, evaluating Workday consulting and advisory service providers that help enterprise customers develop a transformation roadmap to achieve more sustainable and resilient operations.
• Implementation and Integration Services, assessing service providers that specialize in implementing Workday products, including providers’ ability to develop accelerators for efficient, high-quality implementations.
• Managed Services, covering providers specialized in managed services for maintenance and support of Workday products, including customizations that complement the Workday platform to address customer requirements.

Geographically focused reports from the study will cover the global Workday services market and examine products and services available in the U.S. and Europe. ISG analysts Ashwin Gaidhani and Varsha Sengar will serve as authors of the reports.

A list of identified providers and vendors and further details on the study are available in this digital brochure.

For the U.S. Public Sector study, ISG has distributed surveys to approximately 25 providers of Workday services to public-sector clients in the U.S. The three quadrants are:

• Consulting and Strategy Services, evaluating providers that assist public-sector clients in developing transformation roadmaps, applying expertise in public-sector organizational, operational and compliance requirements.
• Implementation and Integration Services, assessing service providers that implement Workday and related solutions and integrate them with other systems, both inside and outside public agencies.
• Managed Services, covering providers that can deliver services to maintain and support Workday and a blend of related technologies in a variety of public-sector contexts.

A report will cover relevant services available in the U.S. public sector. ISG analysts Phil Hassey and Varsha Sengar will serve as authors of the report.

A list of identified providers and vendors and further details on the U.S. public-sector study are available in this digital brochure.

Providers not listed in either brochure can contact ISG and ask to be included in the studies.

All 2022 ISG Provider Lens™ evaluations now feature new and expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to register here to receive a personalized survey URL. Participants will receive a copy of this report in return for their feedback.

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