MultiPlan Appoints Industry Veteran to Lead Surprise Bill Arbitration Services

Longo appointment formalizes MultiPlan’s end-to-end approach to help healthcare payors comply with No Surprises Act regulations

MultiPlan Corporation, a leading provider of data analytics and technology-enabled cost management, and payment and revenue integrity solutions to the U.S. healthcare industry, announces the appointment of Liz Longo to Vice President, Subrogation & Arbitration Solutions. In this position, Longo will lead MultiPlan’s surprise bill arbitration services, a critical component of the No Surprises Act, passed in December 2020. She joined the Company with the acquisition of Discovery Health Partners in March 2021, where she created and led the Company’s Subrogation services.

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The No Surprises Act is aimed at protecting consumers from unexpected medical bills and prohibits providers from balance billing patients for certain out-of-network charges. Other provisions include ensuring patients are only responsible for in-network cost-sharing amounts for these services, and establishing a dispute resolution process for any provider-payer disputes. In the wake of these requirements, payors and providers are faced with a variety of challenges to meet new requirements and aggressive deadlines.

“Liz’s expertise in the complexities of arbitration is invaluable as she works with our customers to comply with the regulations of the No Surprises Act,” said Dale White, MultiPlan President, Chief Operating Officer. “Deadlines for a variety of the mandates are approaching quickly and MultiPlan is prepared to lead its customers through the challenges these requirements present.”

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Previously Longo was Chief Legal Officer at Discovery Health Partners, before assuming leadership of the Subrogation service offering. She was instrumental in building and growing the Subrogation offering including product development, data integration, testing, quality assurance, sales, marketing and operations.

“MultiPlan is preparing our customers to move rapidly by using our range of existing solutions to adapt to the new rules and help ensure all parties are fairly reimbursed for administered services. Our customers can be confident that our sophisticated reimbursement, subrogation and arbitration strategies can be customized to their specific needs and have them compliant quickly,” said Longo.

Preparing for No Surprises Act and Transparency in Coverage rules

MultiPlan is well-positioned to help customers understand and comply with the new rules and regulations of the No Surprises Act and is actively working with customers to prepare them in advance of the required deadlines. Using a combination of existing and new services, MultiPlan customers can reduce the occurrence of surprise bills, and strategically negotiate reimbursements when they do occur

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