Strategic Leader from SDL and Teradata Brings Solid History of Successful Management and Growth

Alfresco Software, a leading enterprise open source provider of process automation, content management, and information governance software, announced that Heather Guntrum has joined the company as Customer Success Officer. Guntrum will own the post-sale experience for all customers, enabling their competitive advantage and success using Alfresco solutions. She will join Alfresco’s executive team and report directly to CEO Bernadette Nixon.

.@Alfresco today announces new Customer Success Officer, Heather Guntrum

“Heather has been a pioneer in customer experience and success,” said Nixon. “With her at the helm of Alfresco’s customer success team, I’m confident we’ll fast-track our ability to build on the exceptional growth we’ve experienced by continuing to look for new ways to better serve our customers.”

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Over her career, Guntrum has held positions that complement Alfresco’s corporate goals, including strategy and execution for customer experience management, channel program growth, global technical support, and post-sale services delivery. Since 2008, she has been driving customer success globally across a complex portfolio of enterprise software solutions.

“Alfresco is a world-class innovator under the direction of visionary leadership who strive to deliver an unrivaled experience to customers and partners,” said Guntrum. “I am excited about contributing to the next stage of Alfresco’s evolution with this team. We have tremendous opportunities ahead to deliver advanced process, content and governance solutions to our customers, and my goal is to become their most trusted advisor, with insights and services that enable them to transform their businesses.”

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Prior to joining Alfresco, Guntrum served as both vice president of customer success and vice president of global partnerships at SDL, where she created new customer success practices and expanded operations into emerging APAC markets. Earlier in her career as vice president of customer experience at Teradata and vice president of customer services at Aprimo, where she evolved processes, teams and premium services offerings to improve the customer journey and overall customer value. Guntrum also served as a key strategic leader in various acquisitions and mergers.

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