Laserfiche — the leading SaaS provider of intelligent content management and business process automation — has been named a Customers’ Choice in the 2022 Gartner Peer Insights ‘Voice of the Customer’: Content Services Platforms report. According to Gartner, “Gartner Peer Insights is a free peer review and ratings platform designed for enterprise software and services decision makers. Reviews go through a strict validation and moderation process in an effort to ensure they are authentic.”

“Customers are at the heart of everything that we do at Laserfiche and their passion for finding innovative ways to use our products is inspiring,” said Laserfiche Senior Vice President of Corporate Strategy and CIO Thomas Phelps IV. “We’re honored to have been recognized by our customers on Gartner Peer Insights for our product capabilities, sales and support experience, and deployment experience —helping us to achieve the Customers’ Choice designation for three years in a row.”

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Gartner defines content services platforms (CSPs) as integrated platforms that provide content-focused services, repositories, APIs, solutions and business processing tools to support digital business and transformation. Laserfiche continues to evolve its offerings beyond traditional enterprise content management (ECM) capabilities, building on Laserfiche’s strengths in content-centric business process automation, electronic forms, dashboard analytics, records management and audit trail. This includes the Laserfiche API, Microsoft Teams integration, Laserfiche Vault, Workflow Bots, Smart Invoice Capture and Direct Share.

This year, the company introduced the Laserfiche Solution Marketplace, expanding on a collection of more than 100 solution templates with downloadable tools for rapid deployment of automated solutions. The marketplace enables customers to accelerate innovation and enterprise transformation through industry-specific solutions, core business processes such as new employee onboarding, as well as templates that help users automate processes related to COVID-19.

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In the ‘Voice of the Customer’: Content Services Platforms report, Laserfiche received the highest average overall ratings (4.5 out of 5), as of 31st Jan 2022 based on 86 reviews, of the vendors included. Laserfiche is also a Customers’ Choice in the Midsize Enterprise and North America categories, and a Strong Performer in the Asia/Pacific category.

“MPI embraces the innovation tools that enable us to provide the best possible experience for our participants and our employees,” said Joel Manfredo, CIO at Motion Picture Industry Pension & Health Plans (MPI). “Laserfiche is a visionary partner whose robust platform and customer-centric approach align with our strategic technology plans while inspiring innovative initiatives for advancing our digital transformation.”

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