New Capabilities Foster Deeper Collaboration Between Agile and Traditional IT Ops Teams by Detecting and Responding to Alerts Faster and Automating Incident Management Workflows

BigPanda, Inc., the leader in Event Correlation and Automation powered by AIOps, today announced a suite of new and updated integrations and self-service APIs designed to accelerate AIOps adoption across fragmented teams and tools. Specifically, native integrations with Jira and AppDynamics deliver a new framework for collaboration and communication, while a trio of self-service APIs enables organizations to scale AIOps deployments with ease.

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According to Gartner, “By 2023, 80% of ITSM teams that have not adopted an agile approach will be made redundant by DevOps practices and approaches. As organizations increase their reliance on DevOps toolchains such as continuous integration/continuous delivery (CI/CD), solutions demand automated integration with incident management processes.^1c BigPanda’s new capabilities address this challenge by making it easier to foster deeper collaboration between agile and traditional ops teams by detecting and responding to alerts faster across the IT landscape by automating incident management workflows.

“Automating repeated tasks and workflows is key to accelerating incident response and allowing IT Ops to keep up with the pace of change and innovation that DevOps and SRE teams need to thrive,” said Elik Eizenberg, co-founder and CTO at BigPanda. “Our latest innovations give our customers the ability to embrace the rapid innovation of products and services while adhering to the same level of quality, reliability and serviceability that their end customers have come to expect.”

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New Integrations to Unify DevOps and IT Ops Teams and Tools
BigPanda’s new native and improved integrations include:

Jira Cloud: An all-new Jira integration allows teams to automatically create Jira Issues based on correlated BigPanda incidents and keep them in sync bi-directionally. This allows both traditional IT Ops and NOC teams, as well as agile DevOps and SRE teams, to collaborate and remain synced while still following their existing workflows and processes.

Similarly, an upcoming Jira Changes integration automatically notifies BigPanda of new or updated changes in the Jira Change Management module. This makes it easier for BigPanda to ingest these changes and match them against associated BigPanda incidents as part of BigPanda’s Root Cause Changes capability.

AppDynamics: AppDynamics alerts and their payload data play an important role for IT Ops, NOC, DevOps and SRE teams in detecting, investigating and responding to incidents. This new and enhanced AppDynamics integration provides out-of-the-box capabilities to ingest AppDynamics Health Rule and Error events, normalizing them into BigPanda alerts with minimal end-user configuration. This improves visibility across the organization with shared situational awareness for all operations teams.

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