Solvvy, an intelligent customer support automation platform, has introduced Solvvy for E-Commerce, a solution designed to reduce customer effort by quickly resolving the most common customer issues at every step of the digital shopping experience. Solvvy for E-Commerce allows shoppers to quickly resolve their issues during the pre and post-purchase experience without contacting customer support, freeing up agent time for tickets that require a human touch.

Help Customers Help Themselves with Smart Self-Service Options

Antonio King, Director of Experience at Shinesty, a popular e-commerce brand for party attire, said, “Solvvy allows us to give our customers their time back. They don’t have to go searching for answers, and they don’t have to reach out to us unless they need to. Now we bring the answers to them.” For Shinesty, the Solvvy solution builds upon its efforts to provide a differentiated customer experience by providing immediate resolutions to customers.

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Solvvy for E-Commerce allows brands to always be available around the clock, even during peak seasons when support ticket volumes spike for the retail industry. Brands can also guide shoppers to the right support channel — from chat to phone — whenever the issue requires it.

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