Things Remembered, a leading retailer of personalized gifts, is using Workforce Dimensions from Kronos Incorporated to optimize workforce productivity and deliver a modern user experience that empowers its teammates to create personal and memorable experiences for customers who shop online or via the retailer’s catalog.

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News Facts

• Things Remembered is optimizing productivity using Workforce Dimensions to more efficiently and effectively meet surging demand for home delivery and in-store pickup options.
  • Analytics embedded within Workforce Dimensions and powered by AIMEE, an artificial intelligence engine built for managers and employees, arms supervisors with real-time workforce data to enable strategic decision-making by quickly identifying trends and predicting outcomes related to engagement, performance, and employee fatigue.
  • Greater visibility into attendance metrics enables supervisors to identify and address absence trends weeks or even months before they would otherwise be recognized.
  • Proactive compliance functionality helps supervisors track complex compliance requirements and mitigate potential risks, alerting them days before a potential issue surfaces so they may take preventative action.
  • Workforce Dimensions offers a simple and flexible licensing model that enables Things Remembered to substantially increase seasonal workforce capacity as needed during peak times.
• Things Remembered is transforming the role of its people managers and giving all teammates the modern employee experience they expect with Workforce Dimensions.
  • Data-driven automation empowers supervisors to schedule teammates based on demand, streamline payroll processing, and complete common workflows – such as time-off requests, timecard approvals, and shift-swaps – in real time using one-click actions. As a result, supervisors can spend more time supporting their teams and prioritizing customer orders.
  • Self-service features and one-click actions enable teammates to request time off, check time-off balances, view schedules, and compare hours week-over-week, without manager assistance, right from their smartphone or using an on-site kiosk at the retailer’s fulfillment center.
  • Teammates are automatically notified if they forget to clock in or out of a shift, giving them the opportunity to correct their timecard within the designated pay period and eliminating the liability of having supervisors edit employee timecards on their behalf.

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Supporting Quotes

• Rich Farruggia, vice president, human resources, Things Remembered
  “Over the years we’ve tailored our omni-channel strategy to optimize operations – not only to drive greater productivity, but to create positive workplace experiences that both inspire our full- and part-time teammates and motivate seasonal workers to return year after year. Our decision to onboard Things Remembered to Workforce Dimensions was made to keep pace with modern expectations around the future of work in retail and equip all employees with the industry’s most advanced suite of workforce management capabilities.”

• Amanda Nichols, senior manager, retail, hospitality, and food service practice group, Kronos
  “Things Remembered has embarked on an exciting new chapter with Kronos to empower teams with the most advanced workforce management technologies combined with support from a dedicated customer success team with detailed knowledge of the retailer’s industry and warehouse environment. This will help Things Remembered attract and retain the most engaged workforce possible throughout the year.”

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