Leanplum Reveals Emojis in Marketing Messages Lead to 254% More Engagement

New Study Analyzes Emoji Usage and Engagement in Push Notifications and Emails over the Last Year

Leanplum, the leader in mobile engagement, announced a new Mobile Marketing Trends report, Unlocking Engagement & Growth With Emojis, that confirms the effectiveness of emoji usage in push notifications and emails. The data verifies that emojis are significantly more likely to influence mobile engagement and aid retention.

“We used Leanplum to test the effectiveness of emojis in push notification campaigns,” said Joanna Hill, Head of Digital at Miss Selfridge. “In one of our tests, we saw an 81 percent lift in open rates and a 363 percent lift in revenue from the message with emojis.”

The report, a follow-up to the popular study released last year, confirms that emoji popularity and engagement continues to rise. For this year’s report, Leanplum analyzed 300 million emails and push notifications between June 1, 2017 to June 1, 2018, including worldwide data. Some of the findings:

• Emoji usage continues to rise. The average number of emojis used per message and the percentage of messages including at least one emoji both doubled in the past year.
• Emails with emojis are opened 66 percent more than emails without emojis.
• Push notifications with emojis are opened an astounding 254 percent more than push notifications without emojis. That’s 3x higher compared to last year’s report.
• Apps that use emojis experience 26 percent fewer uninstalls. In addition to in-the-moment engagement, emojis contribute to long-lasting user retention.

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“As Leanplum’s latest study reveals, emojis continue to be an impactful marketing tool for driving mobile growth — emoji usage in mobile messages doubled this year, and user engagement tripled as a response to these delightful campaigns,” said Joyce Solano, SVP of Global Marketing at Leanplum. “Emojis convey emotion and personality from brands, which help marketers deliver in-the-moment engagement and build long-lasting user retention.”

Leanplum’s mobile engagement platform captures more than 24 billion mobile data points daily and delivers over 50 million messages every hour, providing the real-time insights and capabilities to help marketers deliver in-the-moment engagement and build meaningful customer relationships. This gives Leanplum a vast source of data intelligence on push notifications and their effectiveness on mobile marketing campaigns.

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