Syniverse and Hitachi Collaborate to Improve Enterprises’ Mobile Communications Experience

By Business Wire On Apr 12, 2021

Syniverse, the world’s most connected company, announced they are working together with Hitachi America, Ltd. to empower its digital solution with Syniverse CPaaS Concierge. Syniverse and Hitachi are collaborating to offer a real-time messaging and passenger journey optimization solution to the Capital Area Transit System (CATS), the regional transit authority for the Baton Rouge, La. metropolitan area.

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“CATS is pleased to partner with Syniverse and Hitachi to provide innovative and exciting options for our customers. We have been focused on improving the customer experience and know that technology is one of the best ways to achieve that.”

CATS provides fixed-route service on 22 routes offering essential transportation throughout the cities of Baton Rouge and Baker. CATS is an economic driver for the area, connecting customers to their places of employment, healthcare needs, shopping, and recreation.

The combination of Syniverse’s omnichannel mobile communications capabilities and Hitachi’s solutions are ideally suited for the needs of organizations seeking to provide an optimized, mobile-first customer experience in markets with high volumes of direct-to-customer communications.

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The Syniverse communications solution enables digital transformation for the enterprise using high-value, mobile engagement. By adding the Syniverse and Hitachi capabilities, CATS will be able to engage with end-users with enhanced and communication channels for route status, system-load balancing, direct-customer conversations, incentives for local goods and services, as well as mobile ticketing.