Even the most cutting edge company can be doomed by a disorganized operations and management system. Since the onset of the pandemic, the expectations and operations of today’s workforce have changed, forcing businesses to start thinking more realistically about post-pandemic operations. As we work toward what’s next, one thing we know to be true is that it’s critical that workplace management become more modernized and streamlined in the process.
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Here are four workforce management hacks that will lead you to a more modernized and streamlined workplace.
Clearly define team member roles and responsibilities.w
Do your employees truly know what is expected of them? Do they understand what they are working toward and how to get there? It may sound simple, but many companies do not offer clear direction and expectations to their employees, which in turn sets both the employee and the business up for failure in the long run.
Clearly defined roles and responsibilities should be a large part of HR practices during talent recruitment, hiring processes, and onboarding of new employees. It should also be weaved into every employee’s growth within the company. With every promotion, there is a new opportunity to redefine success in their role. A business will thrive if employees can properly execute the company’s vision and deliver consistent and strong performance along the way. From company values and vision to the role and responsibilities of each employee at every level, it’s important to be clear from the onset to ensure a team member can contribute to a well-managed workforce. Save documented job descriptions in an easy-to-access place, preferably in a secure platform or file drive, to hold all parties accountable along the way.
Adopt tools that contribute to employee and business success.
It’s unfortunately common for businesses to function on multiple platforms and tools as a way to organize operations. A key to modernizing and centralizing workplace operations starts with consolidating software and investing in a more effective, all-in-one solution. With a more centralized and accessible tool, businesses and employees alike can streamline processes, better communicate policies and expectations, track necessary employee and business data, and more. As an added bonus to having a more comprehensive workplace management tool the business enjoys cost savings, time savings and resource savings.
A one-stop tool can also simplify training and employee review processes, saving countless hours of manual labor and minimizing unnecessary paper trails (and use of resources). By also reducing the number of logins and access points, teams can onboard quickly and efficiently, avoid getting bogged down by complex procedures and create a more collaborative workplace across departments. Much of this organization and implementation starts with dedicated operations teams who seek and manage many of these platforms.
Encourage and support open, two-way team communication.
If there is one thing companies cannot lose sight of, its effective and efficient workplace communication. In fact, 80% of the American workforce feels stressed as a result of ineffective company communication and this pain point is a common reason why people quit their jobs. A strong communications strategy is critical to business success and every employee holds some level of responsibility in making two-way communication a reality.
One simple way to support two-way communication between employees at all levels is to provide an easy-to-use communication platform that will eliminate the confusion and operational errors that stem from juggling too many communication touchpoints. With one tool used as the primary communication platform, employees know where to go for the latest updates, to communicate with peers and leaders, and more. In addition to communicating policies and business updates, having centralized, two-way team communication creates a straightforward way to assign tasks and follow up on progress. It is here with this tactic that we welcome in a productive and engaged workforce, keeping the focus on those that your business serves.
Build a more engaged workforce.
Employee engagement shouldn’t only be a point of focus for HR teams, as managers and other leaders must also invest and maintain an engaged workforce. However, by successfully implementing the above three strategies and consistently evaluating employee engagement businesses can effectively create a more engaged workforce. 71% of executives say that employee engagement is critical in their company’s success and companies with a highly engaged workforce are 21% more profitable.
As a result of creating opportunities for employees to productively and effectively engage with their leaders and peers, businesses create a stronger culture. In collaboration with each other – engagement and culture – employees are more likely to invest in their tenure at the company and deliver high remarks in performance and leadership. Businesses that prioritize workforce engagement see significantly better profitability, productivity, absenteeism, customer loyalty and engagement, and other outcomes.
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When workplace management and operations are modernized, centralized and streamlined, a business as a whole is set up to thrive and scale. While there are certainly many facets to a well-managed workplace, it starts with a more organized approach to operations, strong and open internal communication, clearly defined roles and expectations, and an engaged workforce. If a company cannot streamline their success, they cannot scale, and all leadership roles within a business play an integral role in this effort.