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Africa’s Fertile Mobile Landscape Gives Rise To Vast Data Fields To Grow Customer Insights And Offer Innovative Services

New CMO Council Research Finds Regional Telcos in Strong Position to Leverage Mobile Consumer Data to Harvest New Revenue Streams from Valued Services Known as a land rich in minerals, the African continent has a new source of economic growth and wealth to mine: mobile customer data. Mobile wireless network operators (MNOs) have a big opportunity to unearth device user insights and deliver innovative data services that can advance socio-economic value, democratic participation, and entrepreneurial vitality among a vast…

Latest Vision Critical Sparq Customer Insights Platform Helps Brands Excel in Customer Trust

Vision Critical, a cloud-based CXM SaaS company that specializes in gathering and applying the hardest-to-reach customer experience data and insights, today released its Sparq® Winter ‘20 platform update. The latest release of Sparq makes it easier for brands to have meaningful, transparent interactions with their customers. Available to all customers today, Sparq’s newest release includes integral features that give customers more control over their data. New Sensitive Data controls, the Power User Role and the Sensitive…

Consline AG: All-in-one Solution for Customer Insights Management – All Channels from Apps via Warranty Data to Social Media in One…

Consline AG extends its Customer Insights Management System (CIMS) to all customer feedback channels: Customer experiences from social media, apps, complaint/warranty cases, market research studies and other sources are presented within one system in a condensed and comparable way. Thus, all content is ready for user-friendly qualitative and quantitative insights analyses. Marketing Technology News: Clean Up Dirty Data with Oracle Customer Data Management for B2C Service! Within the CIMS, all formats (text, images,…

Casey’s General Stores Looks to Uncover Customer Insights and Expand Loyalty with Smg’s Customer Experience Management Solution

Service Management Group (SMG), a global customer experience management, employee experience and brand research partner to more than 500 brands, has announced a new customer experience management (CEM) partnership with Casey’s General Stores. The nation’s fourth largest convenience store chain chose SMG for its category expertise and industry-leading professional services. Casey's is a Fortune 500 company that operates 2,100 convenience stores in 16 states across the Midwest. Seeking to measure the in-store experience and…

Colt Technology Services Upgrades to Add New Features to Further Deepen Customer Insights Within NICE Satmetrix

Upgrade Provides Added Precision and Clarity Through Features Such as Automated Text Analytics and Custom Metrics NICE announced Colt Technology Services, a world-class global provider of high bandwidth, on-demand and agile connectivity solutions, has renewed and upgraded their relationship with NICE Satmetrix. Seeking additional depth of insight, Colt furthered its partnership with NICE Satmetrix to align with their need for new cutting-edge features like automated text analytics and custom metrics. Colt Technology…

Sally Beauty Launches Customer Experience Management Program to Uncover Customer Insights and Drive Engagement Across Touchpoints

Service Management Group (SMG), a global customer experience management, employee experience and brand research partner to more than 500 brands, has announced a new partnership with global beauty products retailer Sally Beauty. The iconic specialty retailer chose SMG for the actionable insights delivered through its technology platform and industry-leading professional services. Sally Beauty is the world's largest distributor and retailer of salon-quality hair color, hair care, nails, salon and beauty supplies. With more…

Topbox Conversation Analytics Enable Faster Discovery of Actionable Customer Insights

New Universal Search and AI Features Quickly Pinpoint the Root Causes of Customer Friction Points Across All Customer Conversations to Improve the Customer Experience Topbox, makers of enterprise Conversation Analytics software, announced new and enhanced functionalities that make actionable insights easier and faster to find in a data set that includes all conversations with and about a company. For CX and marketing professionals that want to understand and improve the customer experience, Topbox is an agnostic aggregator…

Fuel Cycle FCX Delivers Better Customer Insights for Unified Market Research

Fuel Cycle FCX Delivers the Combination of Behavioral Data with Stated Preference Data (Like Survey Data) Enabling Insights Professionals with Context-Driven Marketing Research Last week, at the Martech Conference 2018, leading marketing insights platform, Fuel Cycle launched Fuel Cycle Exchange (FCX). To better understand why Fuel Cycle launched a new product for market research suite, and how marketers could benefit from Fuel Cycle FCX, we spoke to Rick Kelly. Rick is the VP Product Marketing at Fuel Cycle. Why did…

Cloud Optik Leverages Big Data and Business Intelligence for Deeper Customer Insights

Cloud Optik Launches SmartProfile to Help Service Providers Use Data to Enhance Customer Experiences and Create More Meaningful Messages to Customers and Prospects Cloud Optik, a cloud insights platform for service providers, announced their latest integration focusing on Broadsoft BROADWORKS and Netsapiens SNAPsolutions platforms. The company’s SmartProfile tool analyzes provider’s existing data for better understanding of current customers, service analytics, and opportunities to provide deeper services to the existing…

Alation Named a 2020 Gartner Peer Insights Customers’ Choice for Metadata Management Solutions

Distinction is based on feedback and ratings from end-user professionals with experience purchasing, implementing, and using Alation Alation Inc, the leader in enterprise data catalogs, announced it has been named a 2020 Gartner Peer Insights Customers’ Choice for Metadata Management Solutions. The Gartner Peer Insights Customers’ Choice distinction is based on feedback and ratings from end-user professionals and is given to up to seven vendors that meet the criteria. For this distinction, vendors needed a minimum of…

Druva Named a 2020 Gartner Peer Insights Customers’ Choice for Backup and Recovery Solutions

Customers recognize Druva for industry-leading reliability, ease-of-use, and rapid deployment capabilities Druva, Inc., the leader in Cloud Data Protection and Management, today announced it has been recognized as a 2020 Gartner Peer Insights Customers’ Choice for Backup and Recovery Solutions with an average product rating of 4.6/5.0. Druva offers a completely SaaS-based platform - these reviews make it clear to us that businesses are experiencing first-hand the reliability, rapid deployment and ease-of-use of the…

PandaDoc Is Recognized as a February 2020 Gartner Peer Insights Customers’ Choice for Configure, Price and Quote Application SuitesIs…

PandaDoc, the leading document automation software for small and medium-sized businesses, is excited to share that it has been named a Gartner Peer Insights Customers’ Choice for Configure, Price and Quote (CPQ) Application Suites* for February 2020. Gartner defines CPQ as suites that enable sales organizations to automate and optimize the creation of quotes and orders for complex, configurable products or services. The Gartner Peer Insights Customers’ Choice distinction is based on feedback and ratings from end-user…

eMaint is Recognized as a 2020 Gartner Peer Insights Customers’ Choice for Enterprise Asset Management Software

The Gartner Peer Insights Customers' Choice Distinction Is Based on Feedback and Ratings from End-User Professionals Who Have Experience Purchasing, Implementing and/or Using the Product or Service Fluke Reliability is excited to share that eMaint, part of the Fluke Reliability family of maintenance and reliability tools, software, and services, has been named a 2020 Gartner Peer Insights Customers’ Choice for Enterprise Asset Management (EAM) Software. eMaint is Recognized as a 2020 Gartner Peer Insights Customers’…

Veeam Recognized as a 2020 Gartner Peer Insights Customers’ Choice for Data Center Backup and Recovery

Veeam has received the highest number of customer reviews in the Data Center Backup and Recovery Solutions market, highlighting the simplicity, flexibility and reliability of Veeam solutions Veeam Software, the leader in Backup solutions that deliver Cloud Data Management, announced the company has been named a 2020 Gartner Peer Insights Customers’ Choice for Data Center Backup and Recovery. Gartner defines the data center backup and recovery software market as being focused on providing backup capabilities for upper-end…

Commvault Recognized as a 2020 Gartner Peer Insights Customers’ Choice for Data Center Backup and Recovery Solutions

The Gartner Peer Insights Customers' Choice distinction is based on feedback and ratings from end-user professionals who have experience purchasing, implementing, or using the product or service  Commvault, a recognized global enterprise software leader in the management of data across cloud and on-premises environments, is excited to share that, for the third time in a row, Commvault was named a Gartner Peer Insights Customers' Choice for Data Center Backup and Recovery Solutions. Gartner defines the data center backup…

Laserfiche Recognized as a 2020 Gartner Peer Insights Customers’ Choice for Content Services Platforms

Laserfiche — a leading global provider of intelligent content management and business process automation — has been named a 2020 Gartner Peer Insights Customers' Choice for Content Services Platforms. Gartner defines content services platforms (CSPs) as integrated platforms that provide content-focused services, repositories, APIs, solutions and business processing tools to support digital business and transformation. "We believe that being recognized as a 2020 Customers' Choice underscores our commitment to developing…

Huawei Recognized as a January 2020 Gartner Peer Insights Customers’ Choice for Wired and Wireless LAN Access Infrastructure

Huawei, a leading global provider of information and communications technology (ICT) infrastructure and smart devices, is excited to share that they were named a January2020 Gartner Peer Insights Customers' Choice for Wired and Wireless LAN Access Infrastructure. Huawei is the only non-North American vendor named, and has a high 4.7/5 stars as of February 5, 2020 based on 196 ratings. Huawei Recognized as a January 2020 Gartner Peer Insights Customers' Choice for Wired and Wireless LAN Access Infrastructure Gartner…

UJET Releases New Research with Insights on the New Tools, Technologies, and Channels Shaping Customer Support

New report further establishes the need for building seamless customer experiences across all channels and touchpoints UJET Inc., a leading provider of customer support communications and solutions, released its new report, Optimizing Channels for Customer Support, focusing on the new tools, technologies, and channels customers are moving towards as they look for a more seamless support experience. The report is based on a survey conducted with data analytics firm YouGov, which queried 500 respondents across…

HubSpot Recognized as a 2020 Gartner Peer Insights Customers’ Choice for CRM Lead Management

The Gartner Peer Insights Customers' Choice distinction is based on feedback and ratings from end-user professionals who have experience purchasing, implementing, and/or using the product or service HubSpot, a leading growth platform, announced that it has been named a 2020 Gartner Peer Insights Customers' Choice for CRM Lead Management. Gartner defines CRM lead management applications by their ability to facilitate a business's inbound and outbound customer acquisition, online and offline. This is the third time that…

4C Recognized as a Gartner Peer Insights Customers’ Choice for Ad Tech

Leading Cross-Channel Marketing Technology Platform Recognized Through Client Feedback 4C, a global data science and marketing technology company, today announced that it was named a 2020 Gartner Peer Insights Customers’ Choice for Ad Tech. Gartner defines ad tech as “the technology for managing advertisements across channels, including search, display, video, mobile and social, with functions for targeting, campaign design, bid-management, analysis, optimization and automation of digital advertising.” The company believes…