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Xenon arc Unveils Groundbreaking Voice of Customer Study Results

Call to action for materials producers to address often-overlooked customer segment Xenon arc, a leading data-driven marketing and sales organization, announced the release of their 2020 Voice of Customer study, an in-depth investigation of small-to-mid-sized business customers (SMBs) in the Materials Industry – focusing on their experience, requirements and preferences. The study dives deep into defining the customer journey, from the development of a need all the way through to post-purchase support and reordering.…

TMC Names Broadvoice a 2020 Communications Solutions Products of the Year Award Winner

Broadvoice b-hive UCaaS Platform Recognized for Exceptional Innovation Broadvoice®, an award-winning provider of hosted voice, unified communications (UC) and SIP trunking services for businesses, announced that TMC, a global, integrated media company, has named the Broadvoice b-hive unified communications as a service (UCaaS) platform as a winner of the 2020 Communications Solutions Products of the Year Award. Broadvoice b-hive brings together powerful cloud PBX, UC and collaboration features with cloud call center in…

Thryv, Inc. Brings Voice-Activated Searches to Its Yellow Pages App on Mobile Devices

Thryv, Inc., the provider of Thryv® software and parent company of The Real Yellow Pages, announced a collaboration with Amazon to enable customers to connect with the Yellow Pages app on their mobile device, simply by asking Alexa. To get started, customers who make requests via the Alexa app, Alexa built-in phones or Alexa mobile accessories such as Echo Buds can say, “Alexa, open Yellow Pages.” They can also say, “Alexa, ask Yellow Pages to look for the nearest gas station,” or even ask Alexa to use Yellow Pages to…

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI and ML announcements from Adobe (Customer Experience), VoiceBase (Sales Intelligence), LiveChat (Customer Service), Sendoso (ABM), and UiPath (Automation). Adobe, IBM And Red Hat Announce Strategic Partnership To Advance CX Transformation Adobe and Red Hat announced a strategic partnership to help accelerate digital transformation and strengthen real-time data security for enterprises, with a focus on…

Turning Voice Data into Sales Insights: Everything you Want to Know about the VoiceBase and ThoughtSpot Partnership

VoiceBase, the leading AI-Powered Voice Analytics company, announced a strategic partnership with ThoughtSpot, the leading Search & AI-Driven Analytics platform, to revolutionize how enterprises gain faster insights from their voice data through innovative search capabilities. A Huge Market for AI for Video, Audio, Vibration, Text, Emotion and Other Content Analytics Voice Analytics has been empowering frontline workers in contact centers and organizations for years, but 86% of businesses report that they need better…

VoxDirect from Voxox Launches New “Free Forever” Text and Voice Marketing

Voxox, an innovator in cloud communication solutions for businesses, announced the launch of their VoxDirect "Free Forever" plan as a direct response to helping small businesses come back stronger, and faster from the recent national crisis. VoxDirect from Voxox is a communications hub that unifies powerful phone and mass texting capabilities for small businesses in a single service. To further their support, VoxDirect is offering a complete online learning center for small business owners to maximize the use of text message…

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI and ML announcements from Hyland (Content Management), BEN (Influencer Marketing), Unbxd (E-commerce), Fanatical Labs (CRM), and Philips (Voice Recognition). Fairfax Software Reaches Partnership with Hyland Fairfax Software and Hyland have partnered to provide the industry with the best in content management, payment processing, and process automation solutions. Fairfax Software is now an authorized Hyland…

Astute, Inc. Adds New Voice of Customer Capabilities to CX Solutions

Two leaders in AI-powered customer experience management software join forces to empower global brands' customer engagement Astute, Inc., a leader in customer engagement software, announced its acquisition of iperceptions, a company that specializes in collecting and analyzing Voice of Customer (VoC) data to help elevate the customer experience. The iperceptions platform and team of VoC experts have been helping global brands to understand the intentions, needs, and emotions of their customers since its founding in 1999.…

Voxprotocol Launches Among The Stars, a Space Themed Voice App for Amazon Alexa

Voxprotocol, the global leader in voice app entertainment, announced the launch of its Alexa exclusive voice app "Among The Stars," focusing on the history and exciting future of spaceflight. Among The Stars is a sonically immersive edutainment voice app that focuses on the much-needed modernization of historical space travel audio, which is currently scattered across different websites and in many different formats. Marketing Technology News: Globo Named Anchor Partner Of Plug And Play’s Media & Advertising…

Evolve IP Releases RECAP – AI Driven Speech Analytics And Voice Recording Platform

Extends Speech Analytics Business Intelligence Beyond Contact Centers and Into Every Business Department Evolve IP®, the world’s leading provider of Work Anywhere™ solutions, announced that it has released Evolve RECAP for Microsoft Teams, the Evolve Contact Suite, and Cisco unified communications. RECAP is a voice recording, transcription, and speech analytics platform with AI-driven natural language processing. RECAP helps businesses communicate better, and operate more securely, by enabling voice recording for every…

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI and ML announcements from Invoca (Analytics), KERV Interactive (Video), Verint Systems (Customer Experience Management), SpotX (Video Advertising) and Comscore (Video). Invoca and Decibel Partner to Improve Digital Experiences Invoca, the leader in AI-powered call tracking and conversational analytics, today announced an integration with Decibel, the leader in digital experience analytics. For the first time,…

Verint and Cloud9 Team Up to Remove Complexity from Voice Compliance

Verint Systems Inc, The Customer Engagement Company, and Cloud9 Technologies , a leader in cloud-based communications, have joined forces to provide the financial services market with a fully compliant, cloud-enabled communications solution to support traders both on the trading floor and remotely, providing necessary flexibility as the industry continues to move to cloud-based platforms and work-from-home environments during and beyond the COVID-19 pandemic. This offering leverages Cloud9’s C9 Trader voice communication and…

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI and ML announcements from Thycotic (Identity Management), Advice Local (Intelligent Assistants), Zoom (Unified Communications), Verizon (Customer Experience) and OMNIQ (E-commerce). Thycotic Expands Identity Provider Integrations with SCIM Connector 2.0 Thycotic, provider of privileged access management (PAM) solutions to more than 10,000 organizations, including 25 of the Fortune 100, announced the general…

MarTech RADAR 2019: Top 250 B2B Technology Companies You Should Follow

Our MarTech Radar 2019 Brings You The Top 250 B2B Technology Companies That We Believe Would Continue to Excite Us the Most With Their Cutting– Edge Insights, Events, Content, and Product Updates. According to a survey, 71% Martech leaders agree that their company lacks sufficient in-house martech talent; 61% of the IT leaders acknowledge lack of enough MarTech training and learning resources for Marketing professionals in dealing with traditional and advanced Martech stacks. Last year, we published the MarTech…

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI and ML announcements from AnyClip (Video),  Hive9 (B2B commerce), 3CLogic (Customer experience), Bazaarvoice (e-commerce), and Guru (Customer Experience). AnyClip Launches Luminous Watch Event Video Solution As virtual events, conferences and trade shows gain popularity among event hosts and audiences alike, video data and technology company AnyClip is launching Luminous Watch for Events, a specialized…

Bazaarvoice Acquires Curalate to Accelerate Social Content Across Its Network

Bazaarvoice adds Curalate’s leading visual commerce solutions to its global network of Retailers, Brands, and Consumers Bazaarvoice, Inc., the leading provider of product reviews and user-generated content (UGC) solutions, has announced the acquisition of Curalate, creating a powerful offering to lead the growing visual commerce trend, where consumers increasingly buy based on user-generated visual content. Curalate provides shoppable social, UGC, and influencer marketing solutions to more than 1,000 brands and…

maaiiconnect: How to Transform Customer Experience With Technology

Happy customers drive sales. Recent research finds that customers are willing to pay more for a better customer experience (CX). As customers are no longer only comparing products and prices, CX is the key differentiator that businesses are competing on. But investing in the right software to improve CX isn't easy when people take into account customer interactions across various channels and touchpoints. 96% of people think businesses need to improve communication. Many brands are failing or falling behind due to poor touch…

Introducing Salesforce Anywhere: Technology Enabling the All-Digital, Work-From-Anywhere World

Now every organization can sell, service, market and collaborate from anywhere TRAILHEADX -- While companies, governments and organizations are slowly returning to their offices, the COVID-19 pandemic has changed the future of work forever. In fact, nearly 70 percent of people believe the pandemic will permanently change the nature of work and more than 50 percent say that flexible work locations are very important to them. An all-digital, work-from-anywhere world is becoming the new normal. That's why Salesforce, the…

HARMAN Expands Relationship with Alexa Voice Service

As an Amazon Alexa Consulting and Professional Services (CPS) provider, HARMAN will support customers and partners to determine Voice-as-a-Business HARMAN, a wholly-owned subsidiary of Samsung Electronics Co. Ltd., focused on connected technologies for automotive, consumer and enterprise markets, announced the expansion of its relationship with Amazon to include the Alexa Voice Service (AVS). Now an Alexa Consulting & Professional Services (CPS) provider, HARMAN will provide services on AVS integration to its…