Juniper Research: Number of Voice Assistant Devices in Use to Overtake World Population by 2024, Reaching 8.4bn, Led by Smartphones

Voice-interactive devices in use to double by 2024 A new report from Juniper Research has found that consumers will interact with voice assistants on over 8.4 billion devices by 2024; overtaking the world’s population and growing 113% compared to the 4.2 billion devices expected to be in use by year end 2020. Despite this, monetisation of the voice assistants themselves remains a challenge. “Ingrained habits of how devices are used will restrict opportunities for voice assistants and voice commerce” Need for…

Telefónica Deutschland Selects Unisys to Deliver Secure, Next-Generation Voicemail Solutions and Services

Unisys to provide enhanced features, including visual voicemail, to improve user experience Unisys Corporation announced that Telefónica, one of the world's largest telephone operators and mobile network providers, has expanded its successful partnership with Unisys in Europe to provide secure, next generation voicemail services to millions of Telefónica Deutschland customers in Germany. Unisys communications solutions support more than 200 million mobile subscribers around the world. Under the terms of a mid-term…

[24]7.ai Named a Leader in Ovum Decision Matrix for Intelligent Virtual Assistants

Analyst Report Recognizes 7.ai for Leadership in Unified Voice and Digital Solutions, Bot-Agent Collaboration, Deep Intent Prediction and Vertical Expertise 7.ai, a global leader in intent-driven customer engagement solutions, announced that analyst firm Ovum has recognized the company as a leader in the report "Ovum Decision Matrix: Selecting an Intelligent Virtual Assistant Solution, 2020–21." Ovum evaluated the 7 AIVA conversational AI platform against solutions from 10 other providers, and determined that 7.ai had one…

DRUID Teams Up with Vonage to Enable AI Powered Virtual Assistants on WhatsApp

DRUID, a company specialized in developing intelligent virtual assistants (chatbots) for enterprise companies, has announced a strategic technology partnership with Vonage, a global business cloud communications leader that provides API solutions for messaging, chat, social media, video and voice apps. Through this partnership, DRUID's AI powered virtual assistants will be able to chat and respond through WhatsApp. The partnership between DRUID and Vonage was made possible due to the increasing demand for intelligent…

Voice Retail Is a Red Herring – Unless It’s for Groceries and Shampoo

Everyone in the retail marketing sector seems to be talking about Voice search and Voice assistants, and yes, it has seen remarkable growth in the past few years. But a note of caution: the tech is still an emerging concept. It’s exciting and has enormous potential, but right now, are we really going to use this technology to buy our new iPhone, writing desk or wardrobe? There’s no question that we will – one day. What I’m less convinced about is whether there’s any first-mover advantage in adopting Voice right here,…

Cerence Introduces My Car, My Voice – New Voice Clone Solution to Personalize the In-Car Voice Assistant

AI-powered capability lets people create a custom voice – their own, a loved one or a friend – for their mobility assistant Cerence Inc., AI for a world in motion, introduced My Car, My Voice, a revolutionary product that lets people create custom voices for their in-car assistants. Cerence’s voice clone technology is a game-changing innovation for the world of in-car voice assistants, which typically come with a set of pre-determined voice options. Now, with this new Cerence innovation, people can quickly and easily…

Are You Confident About Distinguishing Between a Computer-Generated Voice and Human Voice?

Despite the growing presence of deepfake voice fraud, Americans believe that they can to detect a CG-voice pretending to be a human voice.; Research by ID R&D published as biometric firm prepares to demo voice anti-spoofing solutions at CES  Despite the growing presence and impact of deepfake voice fraud, more than one-third of Americans were confident that they would be able to detect a computer-generated voice pretending to be a human voice (36%), according to new survey results released today by ID R&D. Just 30%…

On Alexa’s 5th Birthday, What Does Voice Need to Do If It Wants to Grow Up

What does Marmite sound like? Should its voice be as divisive as its taste? Do brands borrow a celebrity voice, and does the Voice change depending on the age, region, or even occupation of the people it’s speaking to? These questions probably don’t feature as part of your breakfast routine, but it’s more pertinent than you may think. This month marks five years since Amazon’s Alexa was born; it also marks the rapid rise of Voice-enabled brand interactions. Alexa has made Voice ubiquitous for consumers, and therefore,…

Nebo Launches Cross-Platform Voice CMS Framework For Brands And Marketers

Atlanta-Based Agency Introduces Highly Customizable Voice CMS Solution to Easily Manage Voice Apps and Skills Nebo, a human-centered agency built for the digital age has announced the launch of NeboVoice CMS to offer voice services to marketers. This standalone solution for voice apps and skills follows the announcement of the beta Voice CMS functionality that was added to NeboCMS earlier this year. The NeboVoice CMS gives brands the ability to more easily capitalize on future opportunities in a rapidly growing space.…

Instreamatic Partners with Salem Media Group to Introduce Voice Dialogue Ads Across America’s Leading Multimedia Company

Advertisers across Salem Media Group’s vast networks can now leverage immersive, fully-measurable voice dialogue ad experiences Instreamatic, the voice dialogue marketing platform that allows media companies and advertisers to measure, manage, and monetize audio content by utilizing new interactive voice AI technology, and Salem Media Group, the multimedia company with media properties including radio and digital media, announced a partnership that makes Instreamatic’s voice dialogue technology immediately available to…

CMOs Asked for Voice Call Integration with CRM. Salesforce Delivers It with a Touch of AI.

Martech Leader Salesforce Announced Service Cloud Voice to Sync Voice Calls and Digital Channels into CRM Data Salesforce's latest product launch would put any Customer Success agent on a high. Salesforce customers can now leverage Salesforce CRM to harness voice call data and analytics for their marketing and sales campaigns. The new Cloud platform is laced with new-age capabilities, including AI recommendations, speech-to-text transcription, omni-channel Customer Intelligence connected to the Salesforce CRM.…

Pindrop Voice Intelligence Report Finds 90 Voice Fraud Attacks Occur Every Minute

Annual Report Spotlights Latest Security Threats and Trends, including Deepfakes and the Rise of Synthetic Voices Pindrop, the pioneer in voice security and authentication, released its annual Voice Intelligence Report uncovering skyrocketing fraud rates, with 90 voice channel attacks occurring every minute in the U.S. Additional key findings include: Voice fraud continues to serve as a major threat, with rates climbing more than 350 percent from 2014 to 2018 The 2018 fraud rate is 1 in 685, remaining at the top…

State of Voice Search 2019

This article is coauthored by Matt Lang. It is early days for Voice search and the discipline is still far from defined. However, this initial era of Voice assistants has provided us a framework for how to think about voice-first search and how to help content become an answer for users. Although the process and sources may evolve, the thinking and best practices are likely to remain. With this context in mind, let’s explore how search operates via Voice assistants today: Conversationally Optimized Web Content (aka Voice…

Emotibot Technologies Raised $45 Million in a Series B+ Round, Launched AI Contact Center with Full-Duplex Voice Conversational AI

Pioneer the Emotional AI Innovation with Total Solutions Emotibot announced the completion of the $45 million series B+ financing on its four-year establishment. This round was co-led by an important strategic partner and V FUND and Lingfeng Capital, followed by Keywise Capital, Zhong An Asset Management, Trend Investment, Puhua Capital, and VIA Capital. Before founding Emotibot, Kenny Chien, who believes in emotional intelligence prevails artificial intelligence, has the ambition to develop a sociable…

Amazon and Leading Technology Companies Announce the Voice Interoperability Initiative

Amazon and leading technology companies announced the Voice Interoperability Initiative, a new program to ensure voice-enabled products provide customers with choice and flexibility through multiple, interoperable voice services. The initiative is built around a shared belief that voice services should work seamlessly alongside one another on a single device, and that voice-enabled products should be designed to support multiple simultaneous wake words. More than 30 companies are supporting the effort, including global…

Oracle Unveils AI-Voice for the Enterprise

Oracle Introduces Natural Voice Conversations to Digital Assistant and Enhances Deep Learning Semantic Parser to Handle Complex Linguistic Constructs Oracle announced availability of its AI-trained voice with Oracle Digital Assistant. Now, enterprise customers can use voice commands to communicate with their enterprise applications to drive desired actions and outcomes, enriching the user experience with conversational AI, simplifying interactions and improving productivity. “Enterprises are demanding an AI-powered…

85% of People Are Familiar With Amazon’s Echo, Indicating Amazon’s Dominance in the Rapidly Growing Digital Voice Assistant…

People use digital assistants to help with basic tasks and questions, but some don't use the devices frequently, indicating lost opportunities for improved efficiency. While some people raise concerns about recent privacy scandals, they are still willing to invest in digital assistants like Amazon Echo Nearly half of people (48%) currently own a digital assistant, and the most popular brand is Amazon's Echo, according to a new survey by Clutch, a B2B ratings and reviews platform. Eighty-five percent of people (85%) are…

Adobe XD Makes Machine-to-Machine Interaction a Reality; Announces Voice Integration with Amazon Alexa

Enterprise Experience builder, Adobe XD has officially announced testing Voice experience with Amazon Alexa. Adobe XD users can use these new Voice-enabled tools to export and preview voice prototypes on any Alexa-enabled device. These can be used with the Echo Dot or Echo Show to further build on XD’s existing voice prototyping capabilities introduced at MAX 2018. Earlier this month, Adobe XD recently announced support for commenting on shared prototypes from mobile devices: The convergence of Customer…

Adobe Survey Says That Voice and Screen Combined Are the Future

In May 2019, Adobe fielded a 10-min online survey to a representative sample of 1,000 adult voice tech users in the US. The results is released on 22 July 2019, timed with Voice Summit. Topline Findings Survey Said: Voice Needs Designers 94% of users feel voice technology is easy to use. And their typical activities cover a wide range of tasks including driving directions, phone calls, texts, checking the weather and playing music...                  ...but users say they would not typically use voice technology…

DirectMail.io’s Voice Device Integration Sets the Pace for Marketing Innovation by Being the First to Combine Google Home and Amazon…

Currently, only 9% of marketers are able to engage with customers across multiple channels on a consistent basis. DirectMail.io's Omnichannel Marketing Platform is positioned to quickly increase this statistic Companies struggle to engage with their customers consistently and in meaningful ways across a variety of marketing channels. That's about to change with DirectMail.io's Omnichannel Marketing Platform. "Our agency is always looking for a competitive edge.  Directmail.io allows us to provide a real Omnichannel…