Afiniti, the world-leading provider of artificial intelligence technology for pairing agents and customers, and Genesys®, a global leader in customer experience orchestration, announced a strategic partnership. This partnership will provide…
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Companies expand their partnership to deliver integrated platform offerings that meet the needs of progressive consumer behaviors and distributed workforces Genesys®, a global cloud leader in customer experience orchestration, and Google…
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Embedded in the Genesys Cloud CX™ platform, eGain Knowledge Hub for Genesys™ delivers proactive knowledge and AI conversational guidance to empower contact center agents eGain Corporation, a leading cloud platform provider for customer…
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Genesys, a global cloud leader in customer experience orchestration, announced that it has entered into agreements to acquire Pointillist and Exceed.ai to enhance its ability to deliver the power of empathy in every customer experience as…
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Avaamo combines with Genesys to give customers an amazing Zero Call Waiting™ experience for inbound calls and scales to 1000s of simultaneous outbound calls. Avaamo, an industry leader in Conversational AI, announced that its…
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Genesys honors organizations across the world for their innovation and dedication to reimagining the customer experience Genesys, a global cloud leader in customer experience orchestration, announced the winners of its 16th annual…
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New integration and investment expands access to customer service for the global visually impaired community Genesys®, a global cloud leader in customer experience orchestration, has announced it is the first and only customer experience…
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With new Genesys Cloud CX features, companies can easily integrate AI and automation across digital and voice channels Genesys, a global cloud leader in customer experience orchestration, has announced new capabilities within the Genesys…
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Genesys, a global cloud leader in customer experience orchestration, announced Genesys DX, the company's new standalone digital customer engagement offering. Genesys DX leverages the company's CX expertise and Genesys AI, predictive…
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Cloud customer experience leader receives highest ranking in the Frost Radar™: North American Enterprise Cloud Contact Center Market 2021 Report Genesys®, a global cloud leader in customer experience orchestration, has been named as the…
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Qualtrics , the world's No. 1 Experience Management (XM) provider and creator of the XM category, and Genesys, a global leader in cloud customer experience and contact center solutions, today announced a new partnership to help companies…
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Inaugural Sustainability Report Outlines Company's Path to Achieving Carbon Neutrality, Improving Employee Representation and Positively Impacting One Million Lives Genesys®, a global leader in cloud customer experience and contact center…
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Customer experience pioneer to enable companies to deliver high-touch customer engagement at scale with Messenger API for Instagram With more than a billion users, Instagram has become an essential consumer channel for businesses and now…
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Bold360 joins Genesys in delivering the next frontier of digital customer experience Genesys®, a global leader in cloud customer experience and contact center solutions, has completed its acquisition of Bold360 from LogMeIn, advancing its…
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Genesys, a global leader in cloud customer experience and contact center solutions, announced the appointment of Arthur P. Johnson, Jr. to its operating committee – the company's governance and oversight body with responsibilities much like…
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Cloud customer experience provider recognized as a Visionary in worldwide report Genesys®, a global leader in cloud customer experience and contact center solutions, has been positioned by Gartner, Inc. as a Visionary in the 2021 Workforce…
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The combination is set to advance its Experience as a Service vision and deliver the next frontier of digital customer experience Genesys®, a global leader in cloud customer experience and contact center solutions, announced its intent to…
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1 in 6 people confess to having called customer service just to talk to someone; study finds increased interactions with customer service tied to higher feelings of connection Study Highlights: - 2 in 5 consumers feel less connected now…
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As contact centers are relying on digital, remote-first operations, Verizon Business announced the addition of Genesys Cloud, as part of the company’s global customer experience and contact center offerings. The solution, a cloud-based…
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Battles to lead audit committee; company adds new chief accounting officer Sharon Virag Genesys, a global leader in cloud customer experience and contact center solutions, announced Kelly Battles has joined its operating committee – the…
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