HGS Recognized for Completeness of Vision and Ability to Execute Hinduja Global Solutions (HGS), a leading and innovative provider of solutions in business process management (BPM) and digital user experience solutions, announced that HGS…
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AI Platform Enhances Agent Performance and Enables Next-Gen Service Experience SupportLogic, the world's first continuous service experience (SX) platform, announced the launch of Agent SX with its February product release. SupportLogic…
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Modus is excited to announce that Land O’Lakes was presented with a Silver Stevie Award in the Sales Enablement Program of the Year category in the 15th annual Stevie Awards for Sales & Customer Service. The Stevie Awards for Sales…
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Cloud Communications Provider Recognized for Best Customer Satisfaction Strategy, Best Customer Feedback Strategy and Best Front-Line Customer Service Team of the Year for Technology Industries Broadvoice, an award-winning provider of…
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Gartner Unveils Top Predictions for Customer Service and Support Leaders in 2021 and Beyond By 2025, 80% of customer service organizations will have abandoned native mobile apps in favor of messaging for a better customer experience,…
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Company's total fundraising surpasses $100 million as market goes mainstream Glia, a leading provider of Digital Customer Service, announced that it has raised $78 million in Series C funding, bringing Glia's total fundraising to $107…
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Cresta, the real-time intelligence platform for customer conversations, announced the launch of Cresta for Customer Service, designed to enable customer care teams to deliver more personalized customer experiences. Cresta’s real-time AI…
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Uniphore, an early leader in Conversational Service Automation (CSA), announced results from its latest COVID-era survey that underscores how challenges facing customer service centers are resulting in increased consumer frustration and…
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Guide details benefits, best practices, and pitfalls of customer service automation Astute, Inc. (“Astute”), a leading customer engagement and Voice of the Customer (“VoC”) platform, released its Definitive Guide to Customer Service…
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Inbenta, a global leader in Symbolic AI-based Customer Interactions applications, is excited to announce the launch of their new podcast designated for the customer service industry. Marketing Technology News: FedEx to Acquire ShopRunner…
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Hiver on Tuesday announced the launch of a slew of productivity features, including new Automations, Workload Distribution, and an all-new Mobile App. Hiver is the only helpdesk in the market that operates out of Gmail and boasts of such…
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The global pandemic is continuing to reshape the retail sector, fueling $189B in anticipated online holiday sales and forcing brands to wage a virtual battle for customer loyalty. Retailers that enter 2021 with a tailwind will be those that…
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TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, celebrates the success of serving the AIM Media companies. AIM MEDIA companies include AIM Media…
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Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by global appliances manufacturer, Fisher & Paykel, to drive customer service communications for customers in…
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CallMiner, the leading provider of speech and customer interaction analytics, announced that African Bank has selected the CallMiner Eureka platform to better extract and operationalize insights from voice-based customer interactions.…
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More than two-thirds of U.S. consumers expect to do their holiday shopping online this year, while 60% also anticipate hitting brick-and-mortar stores, reflecting a preference to use multiple retail channels, according to an SAP SE …
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New research from Hiver highlights how consumers perceive customer support in 2020, and the cost of sub-par customer support As the COVID-19 pandemic continues, more than 80% of consumers in the US expect customer support to get more…
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Teleperformance recognized globally as "outsourcing titan" Teleperformance, a leading global group in digitally integrated business services, announced it has been recognized as a global leader in the latest Forrester report on global…
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Voice-Based Conversational AI Champions CX Challenges; Enables Greater Customer and Employee Satisfaction Through Automation, Improving Accuracy, Efficiency Cognigy, a global leader in Conversational AI, announced the release of Cognigy…
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Customers can now simplify and enhance customer experience with Mindsay’s Customer Service automation solution Mindsay announced the launch of its Customer Service Chatbot on Salesforce AppExchange, empowering companies to automate and…
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