autotext.me announces its new, robust service reminder feature, which promotes repeat business and ensures that clients receive relevant, helpful reminders. autotext.me announces its new, robust service reminder feature, which promotes…
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Brings Home Third Customer Success Award in Less Than a Year Mode Analytics, the most comprehensive platform for collaborative Business Intelligence and Interactive Data Science, today announced that it has won a 2021 Best…
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CX platform Dixa reveals that 92% of consumers are unlikely to re-purchase from brands with poor customer service practices The large majority of consumers (61%) have changed their expectations of customer service since the…
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Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, is proud to announce that it won three Gold awards at the European Contact Centre & Customer Service Awards (ECCCSAs) 2021 during an…
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Genesys DX recognized for broad range of functionality, low-code/no-code capabilities and strong reporting and analytics tools. Genesys, a global cloud leader in customer experience orchestration, has been positioned in the Major Players…
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Zendesk's ability to help companies across the spectrum scale according to their business needs endows it with a huge advantage in turbulent market conditions Based on its recent analysis of the Latin American customer experience market,…
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80% of customers say they have had poor customer experience and 43% said customer service support must be improved Nearly all consumers say they were dissatisfied with their experiences as customers in 2021, according to…
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Delivering Transformative Experiences, Fuze Receives Support Staff Excellence (SSE) Center Outstanding Achievement Award and is Recertified as a SSE Center Company Fuze, the leading cloud-based communications provider for the…
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Edify Huddle CX removes language barriers and lag times from agent-customer conversations; eliminates need for staffing multilingual agents Edify Labs , the customer experience software company that makes business communications feel…
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PagerDuty customers benefit from real-time service status to customer service agents on critical, customer-impacting incidents PagerDuty, Inc, a global leader in digital operations management, today announced it has updated PagerDuty for…
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Fintechs team up, allowing FIs to deliver efficient customer experiences Engageware (formerly TimeTrade SilverCloud), an industry-leading provider of customer engagement solutions, and Glia, a leading provider of Digital Customer…
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Fintechs expand relationship, empowering banks and credit unions to reimagine customer service for a digital world Glia, a leading provider of Digital Customer Service, and Q2 Holdings, Inc. , a leading provider of digital transformation…
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Visionstate Corp. is pleased to announce it has entered into an agreement with Artificial Intelligence company Fluido.ai to deploy AI enabled customer service applications for the retail sector. The first deployment of the new technology…
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Genesys study reveals disconnect in what experiences consumers want -- and what businesses deliver Genesys®, a global cloud leader in customer experience orchestration, announced the "State of Customer Experience" report, which examines…
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$7 billion bank modernizes customer service with Glia to support digital transformation Glia, a leading provider of Digital Customer Service, announced that Liberty Bank has selected its Digital Customer Service platform. By leveraging…
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Latest Emplifi Voice of Customer innovative features brings Decision AI and updated survey frameworks that offer valuable insights on campaign performance, product trends, and more Emplifi, the leading unified customer experience platform,…
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Company highlighted delivery of mission critical customer service that makes a difference in the lives of millions every day Conduent Incorporated, as part of Customer Service Week, recognized the contributions of its nearly 60,000…
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Research indicates nearly 80% of consumers would converse with a machine to avoid long hold times Poor customer service is pervasive. A recent survey from Replicant, a provider of AI-enabled automated customer contact centers, found that…
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Compliance Solutions’ “My Account” initiative helps streamline, simplify complex customer issues Wolters Kluwer Compliance Solutions has been honored for its customer service initiative, “My Account,” earning a Gold-level distinction by…
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Headquartered in Austin with agents across North America, the unparalleled customer service provided by mindStart's onshore and nearshore team helps companies build loyal customers. mindStart, a privately held company focused on providing…
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