BairesDev, a leading technology solutions company, was recently named the winner of Silver and Bronze Stevie Awards in the categories of Customer Service Department of the Year and Achievement in Customer Satisfaction in the 19th Annual…
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UiPath executive Thomas Hansen joins board and Scott Sinatra as new CRO Stellar sales team recruited across the US Move follows recent $15m acquisition Dixa, the Nordic customer service innovator that has transformed the EMEA customer…
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Coveo announces new deep learning capabilities to deliver more relevant customer service experiences Coveo, a leader in AI-powered relevance platforms that transform search, recommendations, and personalization within digital experiences,…
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The command center empowers customer service agents to deliver great experiences that lead to higher customer satisfaction and retention Qualtrics, the world's No. 1 Experience Management (XM) provider and creator of the XM category, today…
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Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced Bing Lee selected Dialpad to power its customer service operations. Bing Lee chose Dialpad Contact Center™ to support business continuity through the…
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The leading technology solutions company earns 2 accolades in a new edition of The Business Intelligence Group awards BairesDev, a leading technology solutions company based in San Francisco, has been declared a winner in the 2021…
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AdCellerant today announced it has been named a winner in the 2021 Excellence in Customer Service Award presented by Business Intelligence Group. AdCellerant's award-winning Account Management team achieved 95% growth July - Dec 2019 …
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Findings also show that more than 50% of Millennials and Gen Zers would rather get their teeth cleaned over dealing with customer service, and nearly 70% of people of all ages have abandoned a brand after a negative customer service…
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Annual Customer Expectations Report Details Where Brands are Succeeding – and Failing – in Driving Revenue and Consumer Loyalty Gladly, the customer service platform that helps brands deliver a more personalized customer experience,…
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Coveo, a leader in relevance platforms that transform search, recommendations, and personalization, today announced its inaugural Relevance Report, which showed that satisfactory customer experience hinges on the ability to provide one…
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Research illustrates how brands are using Simplr to meet rising customer service expectations Results from a new Forrester Consulting Market Opportunity Snapshot commissioned by Simplr® illustrate rising consumer expectations, with 81%…
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The diversity of its solutions, customer focus, and deep customization help it fill the white spaces in the market and expand in diverse industries Based on its recent analysis of the European Contact Center-as-a-Service (CCaaS) market,…
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 The report by Gartner evaluates companies based on their completeness of vision and ability to execute Atento, one of the five largest global providers of customer relationship management and business process outsourcing services…
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WorkSecure Suite™ provides a secure and reliable WFH solution Companies embracing the new remote work model for their customer service agents can rely on Transparent BPO’s comprehensive WorkSecure Suite™ to drive uncompromised…
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AI Platform Enhances Agent Performance and Enables Next-Gen Service Experience  SupportLogic, the world’s first continuous service experience (SX) platform, announced the launch of Agent SX with its February product release. SupportLogic…
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Global CX Provider Positioned Highest on Ability to Execute Alorica Inc., a global customer experience (CX) provider, announced that it has been named a Leader in the February 2021 Gartner Magic Quadrant for Customer Service BPO. Alorica…
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HGS Recognized for Completeness of Vision and Ability to Execute Hinduja Global Solutions (HGS), a leading and innovative provider of solutions in business process management (BPM) and digital user experience solutions, announced that HGS…
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AI Platform Enhances Agent Performance and Enables Next-Gen Service Experience SupportLogic, the world's first continuous service experience (SX) platform, announced the launch of Agent SX with its February product release. SupportLogic…
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Modus is excited to announce that Land O’Lakes was presented with a Silver Stevie Award in the Sales Enablement Program of the Year category in the 15th annual Stevie Awards for Sales & Customer Service. The Stevie Awards for Sales…
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Cloud Communications Provider Recognized for Best Customer Satisfaction Strategy, Best Customer Feedback Strategy and Best Front-Line Customer Service Team of the Year for Technology Industries Broadvoice, an award-winning provider of…
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