The Award-Winning Platform Does the Work to Make the Hard Things Easier for Sales, Marketing and Service Professionals SugarCRM, provider of the award-winning AI-driven CRM platform, announced it has won a Gold Stevie→ Award in…
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Rev, an AI-powered martech solution for B2B sales and marketing teams, has been named the Gold Stevie® Award Winner in the Sales Enablement Solution category in the 16th annual Stevie Awards for Sales & Customer Service. The Stevie…
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U-Assist In-call delivers industry’s first real-time agent guidance with integrated RPA Uniphore, the leader in Conversational Automation, announced the addition of new solutions to its flagship Conversational AI & Automation platform…
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Outdated technologies are causing customer frustration, inaccuracies, and slow response times, say contact center workers More than half of customer service agents say they botch how they record customer requests during service calls --…
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Wodonga TAFE achieves greater scalability and flexibility for remote working with NICE’s market-leading CXone cloud platform NICE announced that Wodonga TAFE (Technical and Further Education), a leading vocational education and…
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Visionstate Corp. (TSXV: VIS) (“Visionstate” or the “Company”) is pleased to announce the soft launch of its new ViCCi 2.0 customer service kiosk powered by state-of-the-art conversational chatbot artificial intelligence (AI). The Company…
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FastSpring, the leading commerce platform for over 3,500 growth-stage SaaS and software companies, is increasing its investment to become a world-class leader in customer service and customer success. "As we continue to see record…
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Company Identifies 50 Leaders Transforming Contact Centers Replicant, a leading conversational AI platform, announces its first annual list of the top 50 leaders who are innovating and transforming the contact center space. Each bold…
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Y Meadows, a technology company dedicated to helping customer service teams improve the quality of their interactions through the use of artificial intelligence, announced that its NLP-Powered Customer Service Automation solution has been…
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Michael Hutchinson Appointed Chief Customer Officer to Lead New Organization Teradata, the connected multi-cloud data platform for enterprise analytics company, today announced that it has created a new Global…
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Web Design, Social Media Marketing, and Customer Service top the list for most in-demand skills on the Upwork platform Upwork , the world’s work marketplace, announced the 10 most in-demand skills for technology, marketing, and customer…
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US-Based and Netherlands-Based Customer Service Platforms Join Forces to Enable European Brands to Better Understand and Deliver what Customers Want 96% of Customers Say the Quality of a Company's Service Determines Their…
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While omnichannel customer service is a table stakes expectation amongst shoppers, the degree of service varies dramatically among both industry segments as well as individual retailers; big box, department store and specialty retailers…
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Expanding on its retail and consumer division, HiOperator successfully onboarded the leading activewear brand in just three days HiOperator, a scalable customer service-as-a-service solution, today announces its partnership with Outdoor…
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Recognized as a Leader in Two Conversational AI IDC MarketScape Vendor Assessment Reports Verint , The Customer Engagement Company™, announced that it has been named a leader in the second of two IDC reports on conversational artificial…
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Q-nomy's new application adds a virtual waiting room to its Q-Flow® customer journey management solution, enhancing the customer experience with useful, personalized functionality. Q-nomy Inc., a leading global provider of omnichannel…
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Billtrust-Commissioned Research Examines the Spectrum of AR Modernization, Offering Ways to Improve Performance Billtrust , a B2B accounts receivable (AR) automation and integrated payments leader, has released new findings from a…
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Partnership to enable organizations to take a digital-first approach to customer service Glia, a leading provider of Digital Customer Service, announced that they have formed a strategic partnership with Zensar , a leading experience…
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Organizations have emerging opportunities – and threats – to consider as consumer loyalty increasingly takes into account broader relationships to companies Fifty-seven percent of consumers report that their loyalty has deepened…
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 Playvox, the leading CRM-connected omnichannel contact center provider of workforce engagement management solutions, announced that TravelPerk, the next-generation business travel platform pioneering the future of business travel, selected…
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