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TTEC and LivePerson Form Strategic Partnership to Fuel AI-Powered Digital Transformation for Enterprises

TTEC Holdings, Inc., a leading digital customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world's most iconic and disruptive brands, and LivePerson, Inc., a global leader in conversational commerce solutions, announced a strategic partnership to redefine the customer experience with digital engagement, messaging, and AI-driven automation. The TTEC-LivePerson partnership brings together two customer experience pioneers to help…

STAR Financial Bank Powers Digital Transformation with Comcast Business

Innovative Indiana Banking Institution Leverages Comcast’s Flexible and Scalable Network Solutions to Enhance the Customer Experience Comcast Business announced that STAR Financial Bank, one of Indiana’s largest community banks, has deployed its high-speed connectivity and cybersecurity solutions to help accelerate innovation and enhance the digital experience for its customers. “Built on the largest IP network, our broadband and cybersecurity solutions help financial institutions and provide platforms for the adoption…

Fujitsu and Personetics Announce Partnership to Accelerate Japan’s Financial Digital Transformation

Personetics' AI Technologies to Play a Key Role in Delivering New Personalized Banking Services Through a New Cloud Service for Fujitsu's Finplex Financial Services Brand Fujitsu Limited, Japan's leading information and communication technology (ICT) company, and Personetics, the global  provider of AI-powered personalization and customer advocacy solutions used by the world's top banks, announced a new partnership that leverages Personetics' cognitive AI recommendation engine for Fujitsu's new personalized banking cloud…

In the Digital Transformation Era, Every Technology Company Will Soon Become a Cybersecurity Company: CLOUDSEC 2019

At the Event, Trend Micro Announced the Launch of Its Local Managed XDR Datacenter Service in India CLOUDSEC India 2019, hosted by Trend Micro Incorporated, attracted more than 750 business and technology leaders this year, making it the cybersecurity event of the year. With tectonic shifts in the technology landscape, “Hybrid Cloud Security and Evolution” and “Cross Generation Detection and Response” are seen as the key drivers that will define the future of cybersecurity; they are also the themes for this year. Experts…

Orion Governance and Deloitte Tohmatsu Risk Services Announce New Strategic Reseller Agreement to Accelerate Enterprise Digital…

Orion Governance, a disruptor in the Information Governance space and the provider of the enterprise information intelligence graph (EIIG), and Deloitte Tohmatsu Risk Services (DTRS) signed a new strategic reseller agreement to accelerate organizations' information governance. In collaboration with DTRS, Orion Governance will address critical challenges in helping Japanese organizations get the most from their data, leverage Machine Learning and Artificial Intelligence to reduce the costs, as well as to comply with…

The Killer App in Digital Transformation is “People”

Everyone is on a quest for digital leadership. But the reality is 75% of executives say they’re still waiting to reap tangible benefits from disruptive technologies. That’s why companies are investing vast amounts of money into new tools and technologies. Yet well over half of all IT projects still fail. One of the reasons is that organizations tend to only focus on implementing a technology to solve a problem or move them forward. But new software, mobile apps, or cloud platforms alone can’t solve the challenges…

KPMG’s Connected Enterprise Digital Transformation Approach Maximizes Customer Centricity

KPMG Offers a Connected Cross-Cloud Environment to Help Align Operations in Alliance with Salesforce KPMG announced developments to its digital transformation approach helping clients become - Connected. Powered. Trusted. - by aligning all operations across the enterprise and enabling an integrated customer journey. To further enhance KPMG's industry-driven and customer-centric approach, it will leverage Salesforce, a global leader in CRM. Organizations are challenged to align operations across the entirety of their…

CIO Leadership: Driving Towards the Future: Digital Transformation and Business Transformation to Take Center Stage at the Upcoming HMG…

Leading technology executives speaking at the 2019 Stamford CIO Executive Leadership Summit include Harriet Edelman, Vice Chairman, Emigrant Bank; Matthew Lagana, CISO, MBIA; Tom McCurley, CIO, The Chefs’ Warehouse; Shamla Naidoo, Managing Partner, IBM Global Security Services; David Pogue, technology columnist, TV correspondent and author; Frank Price, VP and CISO, CVS Health; and Colette Rubio, SVP, Enterprise Technology, WWE Digital disruption and technological innovation are forging a brand-new future for business, and…

Vlocity Launches Online Customer Collaboration Portal to Advance Digital Transformation Initiatives

Vlocity’s Customer Success Community Enables Omnichannel Collaboration Among Over 100,000 Industry Cloud Architects, Solution Designers and Developers Vlocity Inc., a leading provider of industry-specific cloud software, announced that its Vlocity Success Community, a robust omnichannel resource for customers and partners, has been upgraded to provide Vlocity users with a more robust portal to share knowledge, exchange ideas, and discuss best practices in Industry Cloud deployments. Vlocity customers and partners also now…

The Hackett Group: Digital Transformation Can Enable Typical Procurement Organizations to Reduce Cost by 45% As They Deliver Greater Value,…

Through full deployment of digital tools, typical procurement organizations can reduce operational costs by up to 45%, achieving efficiency levels below those of today’s world-class procurement organizations while at the same time enabling them to improve effectiveness and customer experience, according to new research from The Hackett Group, Inc. “In response to the pressures of rising demand, disruptive tech, and intensified competition, procurement is turning to digital transformation. And as our research shows, the…

Infosys Collaborates With Microsoft to Enable Digital Transformation for JG Summit Holdings, Inc, Philippines

Microsoft Azure to set a strong foundation for a nimble and robust digital infrastructure Infosys, a global leader in next-generation digital services and consulting, in collaboration with Microsoft, announced a long-term strategic partnership with JG Summit Holdings, Inc, one of the largest and most diversified conglomerates, headquartered in Manila, Philippines. As technology services partner, Infosys will help formulate and execute the digital transformation strategy for JG Summit, based on Microsoft Azure, an open,…

Dawn Adds Digital Transformation Agency, DEFINITION 6, Expanding Expertise Within the Portfolio

D6 Will Collaborate With Best-in-Class Agencies Within the Modern Marketing Portfolio, Providing Digital Technology, Consulting and Implementation Dawn, the portfolio of independent agencies with centralized data science, advanced analytics, measurement and media at its core, announced that DEFINITION 6, the Atlanta and New York City based Digital Transformation and Content Agency, has joined the Dawn portfolio. "Today's marketers are seeking best-in-class partners to optimize business performance- leveraging digital…

Accenture Positioned as a Leader in Latest IDC MarketScape Report for Worldwide Digital Transformation Service Providers for Utilities

Accenture has been positioned as a leader in the latest IDC MarketScape: Worldwide Digital Transformation Service Providers for Utilities 2019 Vendor Assessment. Accenture positioned as a Utilities Leader in digital transformation worldwide in latest IDC MarketScape report @Accenture_Util Accenture was recognized for key strengths, including its ability to successfully envision, position and execute strategic projects and real transformational initiatives; reliably and capably mobilize the right resources at a global level…

Jio and Microsoft Announce Alliance to Accelerate Digital Transformation in India

Reliance Jio Infocomm Limited (Jio), a subsidiary of Reliance Industries Limited, and Microsoft Corp. are embarking on a unique, comprehensive, long-term strategic relationship aimed at accelerating the digital transformation of the Indian economy and society. This 10-year commitment combines the world-class capabilities of both companies to offer a detailed set of solutions comprising connectivity, computing, storage solutions, and other technology services and applications essential for Indian businesses and will span the…

Fusionex Ties up With Google Cloud to Help SMEs on Their Digital Transformation Journey

Fusionex, a multi-award-winning, leading software solutions provider specializing in Big Data Analytics (BDA), Artificial Intelligence (AI), and Industrial Revolution (IR) 4.0 technologies announced that it is building its product and services offerings on Google Cloud Platform technologies to help small medium enterprises (SMEs) across Asia-Pacific in their digital transformation journey. “This collaboration will see joint investments from both companies, empowering SMEs to take up BDA, AI, and IR4.0 initiatives” Fusionex…

Digital Transformation in Contact Centers: Five Steps to Success

According to Forrester’s Digital Rewrites the Rules of Business Vision Report: “Digital innovation is the untapped hero of customer service. A service call is an indicator of an unmet expectation. So why does it get so little airplay?” When done right, implementing new and digital technologies can reshape business processes, customer experiences, and create enduring competitive advantages. One area primed to reap the rewards of Digital Transformation is the contact center. A digitally-transformed contact center delivers…

Armory Raises $28 Million in Series B Funding to Drive Enterprise Digital Transformation with Spinnaker, the De Facto Standard for Software…

New Funding to Power “Software-First” Innovation via Accelerated Software Delivery; Insight Partners’ Lonne Jaffe Joins Armory Board of Directors Armory, the enterprise software company commercializing Spinnaker, the leading open source continuous delivery platform from Netflix and Google, today announced that it has raised a $28 million Series B financing round led by Insight Partners. The round also included follow-on investments from all existing investors, including Crosslink Capital, Bain Capital Ventures, Mango…

Box Powers NEC Corporation’s Digital Transformation with Cloud Content Management

Box Inc., a leader in cloud content management, announced that NEC Corporation (NEC) has chosen Box as its content management platform to support its “Work-Style Reform,” which is central to NEC’s digital business initiative. @Box Powers NEC Corporation’s Digital Transformation with Cloud Content Management NEC is a global company with operations in nearly 170 countries. NEC has deployed Box to over 100,000 employees within the worldwide NEC Group. Aiming to achieve continuous growth, NEC founded its “Mid-term…

Norled Sets Sail for Digital Transformation with Infor

Norwegian Boat Operator Starts with Self-Service HR Across 80 Boats Infor, a global leader in business cloud software specialized by industry, announced that Norled AS, one of Norway's largest ferry and express boat operators, has invested in Infor CloudSuite Human Capital Management (HCM) to support its digital transformation. The dedicated HR suite is expected to help reduce costs; instill greater agility in responding to staff changes, expedite HR processes and improve compliance. Norled will roll out the Infor…

MuleSoft Recognizes Leading Partners for Accelerating Digital Transformation at MuleSoft CONNECT 2019

Thriving ecosystem of partners enable customers to create application networks and deliver business outcomes MuleSoft, provider of the leading platform for building application networks, announced the winners of the MuleSoft Partner Awards. The annual awards recognize top partners for delivering business outcomes to customers at scale. The winners were announced at MuleSoft CONNECT San Francisco, one of six global conferences for digital business where CIOs, IT leaders and developers come together to realize the opportunity…