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Espressive Raises $30 Million Series B to Cement Leadership in AI for Enterprise Service Management as Demand for Intelligent Automation…

New Funding Round Led by Insight Partners to Fuel Product Innovation and Accelerate Company Growth Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM), announced $30 million in Series B funding led by global venture capital and private equity firm Insight Partners with participation from Series A investors, General Catalyst, and Wing Venture Capital. Jeff Horing, co-Founder and Managing Director at Insight Partners will also be joining the Espressive Board of Directors. Espressive…

IntentData.io Announces Availability of Intent Data Which Remains Effective and Accurate During Work From Home

Company’s Data is Sourced From Publicly Observed Action and Doesn’t Require IP Address Resolution IntentData.io, Inc. announces Contact Level Intent Data which is uniquely suited to the sudden remote work environment. As we all adapt to the unknown, and after first caring for the safety of family, neighbors, and employees, companies are adapting and getting back to work. Marketing and sales have changed. New tools are required, including intent data. Most third-party intent data solutions rely on IP address resolution or…

MessageBird Enters $350 Billion Customer Service Market With Launch of Inbox.ai

Zero-Friction Customer Engagement Platform to do away with waiting on hold forever MessageBird, the cloud communications platform company, has announced it is on a mission to do away with waiting on hold forever by officially entering the $350 Billion Customer Service market with the launch of Inbox.ai. Recently named by both Gartner and IDC analysts as a leader in the rapidly growing cloud communications space, with Inbox.ai MessageBird is now taking on an even larger market with the unveiling of the first customer…

Marketing without Data

With new legislation on the horizon, what does a future with restricted data mean for marketers? Unless you have been under a rock, or not reading your industry press, you will no doubt be aware of California’s attempt to protect its flock with stricter data privacy laws under The CCPA slated for 2020. Others have quickly followed suit with more than fifteen state proposals and a plethora of federal ones that could result in a further complicated patchwork of compliance controls. On top of legislation, consumer…

Talkdesk Announces Guide to Transform Customer Experience With Knowledge Base Innovation

Talkdesk 20-in-20 program continues with product #5 of 20, a new and innovative approach to knowledge base solutions Talkdesk, Inc., the cloud contact center for innovative enterprises, announced Talkdesk Guide, an intelligent knowledge base that transforms the way businesses organize and provide information to their agents and customers. Powered by artificial intelligence (AI) from Talkdesk iQ, Guide seamlessly integrates information from disparate systems into one cohesive customer experience (CX) solution. Through…

KMS Lighthouse Listed on KMWorld’s 100 Companies That Matter in Knowledge Management in 2020

Enterprise employees and call centers agents get the right answers in seconds via KMS Lighthouse's solution including powerful natural language search and AI KMWorld has named KMS Lighthouse on its annually published list, "KMWorld 100 Knowledge Management Companies That Matter in 2020," showcasing companies that meet changing knowledge management requirements. "Knowledge management software and services providers are embracing a fresh wave of technological innovation to address heightened expectations — among both…

ServiceNow Named a Leader in Governance, Risk and Compliance by Independent Research Firm

ServiceNow scored highest in the strategy category and end-user experience criterion, recognized for driving user adoption and engagement and helping customer build GRC strategies ServiceNow the leading digital workflow company making work, work better for people has been named a leader in The Forrester Wave™: Governance, Risk, And Compliance Platforms, Q1 2020. According to the report, ServiceNow “takes an active role in helping customers build a GRC strategy...” Marketing Technology News: Domain, Oroton, Vend, Yellow…

dotCMS Expands Headless Commerce Capabilities with New API-Driven Integrations

As consumers embrace more channels and devices, from single-page applications to augmented reality apps to in-store digital signage, dotCMS is helping brands expand their shopping experience beyond the traditional website and mobile application dotCMS, the leading open-source Java CMS, has extended its headless CMS capabilities with headless commerce-focused features. As consumers embrace more channels and devices, from single page applications to augmented reality apps to in-store digital signage, commerce brands are…

MarTech Interview with Sarah Assous, CMO at Zoovu

"The rise of Voice search will change the way consumers search and find products, how ad campaigns are run and delivered, which will impact wider Marketing initiatives." Tell us about the major milestones in your career as a Marketing professional? I went from being a Product Marketing manager at a Marketing Cloud company to a CMO in under two years - something I would have never expected. Actually, to be the CMO of a rapidly evolving business like Zoovu is a milestone in itself, the past few months have been a…

Why Investing in the Search Experience Is the Only Way to Compete With the E-Commerce Giants

Amazon’s latest earnings announcement shouldn’t have come as a surprise. But it was. A week or so ago, when it announced its fiscal fourth quarter, the results were so good, it caught Wall Street off guard. This was because everything is up more than expected - Prime Membership, AWS revenue, and product sales, largely linked to a strong holiday period. If there was ever any doubt, Amazon has once again cemented its status as the most influential player in the e-commerce space. What can other retailers and brands learn from…

DocuSign to Make Next Bold Move in AI With Seal Software Acquisition

Pending acquisition of contract analytics pioneer to bring full power of AI to the Agreement Cloud Reflecting the increasingly important role that artificial intelligence (AI) will play in the digital transformation of the agreement process, DocuSign announced its intent to acquire one of the leading contract analytics and AI technology providers, Seal Software, for $188 million in cash. The news builds on the existing relationship between the two companies. DocuSign already resells Seal's flagship analytics and…

LegalTech: DocuSign’s Seal Software Acquisition Will Boost AI’s Role in Contract Automation

DocuSign is paying $188 million in cash to take next 'bold steps' in digitally transforming the current Contract Automation realm. The world's leading Agreement Cloud maker is acquiring Seal Software. Seal Software is a pioneer in Contract Analytics and Discovery. Seal Software had announced an AI-Based Contract Negotiation Product – Seal Now™ in October 2019. DocuSign customers would benefit from the new combined forces of AI and Cloud in Contract Automation. Seal-DocuSign: Tapping into the AI Market for Contract…

Dun & Bradstreet Launches Proprietary Buyer Intent, Increases ROI for B2B Marketing Teams

Early adopters realize 37% increase in email open rates and 20% increase in return on ad spend Dun & Bradstreet, a leading global provider of business decisioning data and analytics, announced the availability of D&B Buyer Intent, which enables B2B marketing and sales teams to unmask early-stage buying signals from companies who are in market to buy. This early detection of digital signals enables sales and marketing teams to increase the timeliness, relevancy, and impact of their go-to-market strategy. Marketing…

Mobile CRM: Definitions and Industry Trends

A Mobile CRM is defined as a version of your CRM solution which can be accessed from a mobile device, smartphone, and tablet. Using CRM, you can access updated information about your customers and potential customers in real-time. All thanks to a mobile CRM app that helps your Sales-force work smarter and faster. With a mobile CRM application, you can update, synchronize and share information with all the departments in the company. With mobile CRM, you can access your business data on the go. In simple words, a mobile…

Syniverse and RealNetworks Collaboration Brings Kontxt-Based Machine Learning Analytics to Block Spam and Phishing Text Messages

The First End-to-End Messaging Visibility Platform Allows Mobile Operators and Internet Service Providers to Identify, Analyze and Prioritize Messages Syniverse and RealNetworks have announced they have incorporated sophisticated machine learning (ML) features into their integrated offering that gives carriers visibility and control over mobile messaging traffic. By integrating RealNetworks’ Kontxt™ application-to-person (A2P) message categorization capabilities into Syniverse Messaging Clarity, mobile network operators…

10% of Internet Subcultures Drive More Than 70% of Narratives Online, New Research Finds

Yonder introduces AI-powered Yonder Narrative to help brands navigate these influential subcultures, or “factions,” and the shifting mechanics of today’s internet The internet doesn’t work like it used to. There are now special interest groups and internet subcultures who coordinate online to spread their ideologies into the mainstream, leaving enterprise brands, government bodies and consumers confused as to whether or not an online story is real. To address this information gap, artificial intelligence software company…

TechBytes with Manish Gupta, Senior Applied Scientist at Alexa.com

Dr. Gupta, how are you working with technologies like AI, Machine Learning and Natural Language Processing at Alexa.com, an Amazon subsidiary that provides marketers with SEO and Competitive Intelligence tools? We use Machine Learning to surface common audiences between different websites. This allows customers to analyze what their peer set is doing and what kind of content interests their audience. We are also developing tools using patented AI and NLP technologies to help marketers get a better idea of what content…

Zoomd Signs Latin American Agreements Expected to Generate Additional $5 Million USD in Annual Sales

Zoomd Technologies Ltd. and its wholly-owned subsidiary Zoomd Ltd. (collectively, "Zoomd" or the "Company"), the online advertising management platform, is pleased to announce its expansion into Latin America ("LATAM"). Zoomd is in the process of onboarding Brazilian Banco Orginal, Magazine Luiza and other companies based out of LATAM, and management is expecting that these new LATAM agreements will generate approximately $5usd million in annual revenue during the term of the engagement. Marketing Technology News: Punchh…

GumGum Kicks Off 2020 with New Board Appointment Following Record 2019 Earnings and $22 Million Funding Round

Veteran CMO Lisa Licht brings deep marketing expertise to the AI firm as it prepares to launch disruptive contextual advertising, brand safety and video solutions GumGum, Inc., an artificial intelligence company specializing in solutions for advertising and media, announced that leading global marketing executive Lisa Licht has joined its Board of Advisors. Licht’s addition comes as the company ramps up to launch several new technologies in 2020 and on the heels of two key growth milestones––record $155M global revenue in…

Docugami Announces $10 Million Seed Funding Round Led by SignalFire

Additional investment from NextWorld Capital, document technology luminaries, and notable angel investors Docugami, the Seattle-area document engineering startup that transforms how businesses create and manage documents for greater productivity, compliance, and insight using breakthrough artificial intelligence, announced it has secured a $10 million seed funding round led by Silicon Valley venture fund SignalFire, with participation by NextWorld Capital and others. Docugami also announced that Bob Muglia, former CEO of…