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Oracle Digital Sales Teams Leverage Technology to Enhance Customer Experience

New report from Nucleus Research highlights benefits of Oracle’s sales training and deployment of CRM tools Nucleus Research has published a research note showing Oracle has adapted to new technologies to cultivate a digital sales team that efficiently navigates the landscape of informed, tech-savvy customers. A Nucleus analyst recently spent the day with Oracle’s Digital Sales group for Customer Experience (CX) in Santa Monica, California, studying how the office, comprised mainly of millennials, capitalizes on its…

Influencer Raises £3million Series A To Drive A New Era Of Creativity Globally Through Its Influencer Marketing Technology

Influencer, the leading influencer marketing platform, today announced it has closed £3million (± $3.6million) in Series A funding, deployed by Puma Private Equity. The funding will be used by Influencer to drive new innovations within its platform and expand its global presence. Influencer’s technology was launched in 2017 by award-winning entrepreneurs, 23 year old Ben Jeffries who leads the company as CEO, and 25 year old world-renowned YouTuber and creator Caspar Lee, Influencer Chief Visionary Officer (CVO).  In…

PGA TOUR and GameOn Technology Collaborate to bring TOUR Content to Chat Platforms

PGA TOUR to provide fans with direct link to favorite players news, scores and video highlights via Facebook Messenger and other platforms The PGA TOUR and GameOn Technology, with its industry-leading engagement platform, ChatOS, announced a new multi-year content and marketing relationship. Available for Facebook Messenger users at the start of the 2019-20 PGA TOUR Season, the TOUR chat platform and newly launched TOUR Chatbot allow fans to ask questions and get information about tournaments with instant access to…

Selligent Consumer Study Reveals 69% Find It ‘Creepy’ When They Receive Ads from Voice Assistants Based on Unprompted Conversations

Global Connected Consumer Index Highlights Need for Marketers to Strike a Relevancy Balance to Deliver Personalization and Brand Value Without Alienating Consumers Global B2C marketing automation company, Selligent, published the Selligent Global Connected Consumer Index, a global study of 5,000 consumers focused on behaviors and expectations as it relates to interactions with brands. Sixty-nine percent of surveyed consumers find it “creepy” when they receive ads based on unprompted cues from voice assistants like Apple’s…

Unbabel Presents Demo of Multilingual Voice Messaging at Interspeech 2019

Unbabel Discusses the Future of Its Ultimate Demo of Human-Verified Translations for Voice Instant Messaging at the World’s Largest Conference in Speech Processing Unbabel presents its new demo of Human-Verified Translations for Voice Instant Messaging at the 20th Annual Conference of the International Speech Communication Association INTERSPEECH 2019, held in Graz, Austria, from September 15-19, 2019. Interspeech is the world‘s largest and most comprehensive conference on the science and technology of spoken language…

PGA TOUR and GameOn Technology Collaborate to Bring TOUR Content to Chat Platforms

PGA TOUR to provide fans with direct link to favorite players news, scores and video highlights via Facebook Messenger and other platforms The PGA TOUR and GameOn Technology, with its industry-leading engagement platform, ChatOS, announced a new multi-year content and marketing relationship. Available for Facebook Messenger users at the start of the 2019-20 PGA TOUR Season, the TOUR chat platform and newly launched TOUR Chatbot allow fans to ask questions and get information about tournaments with instant access to…

Oracle Unveils AI-Voice for the Enterprise

Oracle Introduces Natural Voice Conversations to Digital Assistant and Enhances Deep Learning Semantic Parser to Handle Complex Linguistic Constructs Oracle announced availability of its AI-trained voice with Oracle Digital Assistant. Now, enterprise customers can use voice commands to communicate with their enterprise applications to drive desired actions and outcomes, enriching the user experience with conversational AI, simplifying interactions and improving productivity. “Enterprises are demanding an AI-powered…

Cisco Acquires UAE-Based AI Start-Up Wrappup (Voicea)

Dubai-based start-up Wrappup, which was acquired by Voicea last year has now been taken over by tech giants Cisco. The AI-powered voice-to-text note-taking company was incubated at the IN5 innovation center which has incubated over 160 companies in Dubai. Wrappup (Voicea) represented the UAE at the annual Global Student Entrepreneur Awards (GSEA) 2018. GSEA encourages students to own and operate a business while attending college. Wrappup which was run by Ayush Chordia, Rami Salman and Rishav Jalan opted to go for the…

Beatchain Announces New Distribution Technology

Users Can Now Find Their Most Loyal Fans and Share Their Music Beatchain Ltd., a powerful data-driven platform that is revolutionizing discovery, marketing, and promotion in the music industry, will now be offering distribution through its technology. The full direct to artist platform will launch in early 2020. In the meantime, Beatchain has been working with artists across the globe on their promotion and fan building. Now, they will also help artists upload their music to the most popular streaming services. "Our…

FWD Singapore Taps Shift Technology to Improve Claims Assessment Capabilities

Pan-Asian Insurer Looking to Accelerate Claims Processing Time, Thereby Improving the Customer Experience Shift Technology, a provider of AI-native solutions for the global insurance industry, announced it is working with FWD Group, the leading pan-Asian insurer whose vision is to change the way people feel about insurance. To that end, FWD Singapore ("FWD") recently became the first health insurer in Southeast Asia to deploy FORCE, Shift's fraud detection solution that uses artificial intelligence to analyze multiple…

Reply.io Adds Chrome extension, Multichannel Sequences, Voice, Tasks Dashboard, and Becomes a Sales Engagement Platform

Reply users can orchestrate a mix of automated and manual communication touchpoints - voice, personal emails, and social touches, and create a personalized sales journey for prospects Reply, the leading sales engagement platform, announces the release of new functionalities -  a new and improved Chrome extension, multichannel sequences, cloud calls, Tasks dashboard, and becomes a multichannel sales engagement platform. With these major product updates, Reply will help Sales teams orchestrate a mix of automated and manual…

WTG Integrates With AppSmart, Relaunches With Platform That Delivers Pioneering Technology to Agent Channel

The first-of-its-kind merger combines a telecom master agent and a cloud service provider to offer channel expertise and the most diverse portfolio of business solutions AppSmart, the channel-led, one-stop shop for all B2B technology services, announced that it has completed the integration of master agent WTG (World Telecom Group) into its company and the relaunch of the combined team under the AppSmart brand. The new AppSmart offers the digital transformation expertise of top channel leaders, best-in-class…

Three-Fifths of Brits Ignore Their Smartphones’ Voice Assistants – but In-Car Offers a Growth Opportunity for Voice

New research reveals that more than three-fifths of Brits (62%) don’t use their smartphone’s pre-loaded voice assistant capabilities. But for those that do, it suggests the greatest opportunity lies in their cars. AI and data-driven agency Artefact UK surveyed 2,000 British adults to understand how people are interacting with voice assistants both in and out of the home. It revealed that of the 38% of people that do use voice assistants on their phones, nearly half (47%) use them while driving, compared to only a quarter…

VvAA Groep B.V to Transform Service Experience and Performance with Vonage’s NewVoiceMedia Solution

Vonage, a global business cloud communications leader, today announced that VvAA Groep B.V has selected its NewVoiceMedia (NVM) contact center solution to boost its members' customer experience. VvAA Groep B.V is a member organization and a leading insurance provider for healthcare professionals and institutions in the Netherlands. The group's main objective was to provide a state-of-the-art experience for its members and customers, while strengthening its performance, operational efficiencies and team productivity.…

AI-powered Conversational Analytics Platform, Scoop to Help Brands Glean Unique Insights From all Customer Conversations Across Voice,…

Scoop Has Been Incubated by Netcore Solutions, a Global Marketing Automation Provider In a recent development that highlights how rep-customer interactions can be leveraged to gain market intelligence, Scoop, a Netcore incubated startup, has developed an AI-powered conversational analytics platform designed to help Inside Sales teams to maximize sales conversion optimization. Scoop leverages machine learning to mine insights from customer conversations across voice, video, and text sources to discover sales…

ViralGains Odyssey Gives Customers a Voice in Advertising

New platform maximizes ad performance by tailoring journeys based on real-time sentiment and behavior ViralGains, the leader in intelligent ad journey orchestration, announced the launch of ViralGains Odyssey. The new software as a service (SaaS) platform allows marketers to leverage the voice of the customer to drive smarter advertising outcomes that directly impact the bottom line. ViralGains Odyssey works seamlessly across video, connected TV (CTV) and display advertising. A recent study from MAGNA and IPG Media…

Paxata Recognized in the Gartner Peer Insights ‘Voice of the Customer’: Data Preparation Tools

Paxata, the pioneer in self-service data preparation, announced that it has been recognized for its ratings by end user professionals in the 2019 Gartner Peer Insights ‘Voice of the Customer’: Data Preparation Tools, based on 17 reviews. Paxata is one of two vendors out of eight total vendors who attained the highest two ratings in “Overall Rating,” “Service and Support,” and “Evaluation and Contracting”, with scores higher than Alteryx, Microsoft, and Tableau. Paxata is also one of two vendors out of eight total that…

VvAA Groep B.V to Transform Service Experience and Performance With Vonage’s NewVoiceMedia Solution

Vonage, a global business cloud communications leader, announced that VvAA Groep B.V has selected its NewVoiceMedia (NVM) contact centre solution to boost its members’ customer experience. VvAA Groep B.V is a member organisation and a leading insurance provider for healthcare professionals and institutions in the Netherlands. The group’s main objective was to provide a state-of-the-art experience for its members and customers, while strengthening its performance, operational efficiencies and team productivity. Following a…

GL Announces Enhanced Voice Quality Testing Solutions

GL Communications Inc., a global leader in telecom test and measurement solutions, addressed the press regarding the important features supported in Voice Quality Testing and VQuad software. “GL’s Voice, Video, and Data Quality Test Solution provides flexibility for connecting to and between any network, any service, and any interface,” said Mr. Robert Bichefsky, Director of Engineering at GL Communications. “The Enhanced VQuad™ application now supports both automated (using script command) and manual OWD and RTD…

Marchex Releases Conversational AI Technology Built to Predict Customer Intent, Create Personalized Sales Experiences and Improve Sales…

New Suite of Predictive AI Models Featuring 230 AI Signals and Growing Creates Powerful Conversational Insights for Businesses That Engage with Customers over the Phone and via Text Marchex, a leading provider of call analytics that drive, measure, and convert callers into customers, released new artificial intelligence technology that can interpret the complex language of customer intent – powerful knowledge that enables businesses to anticipate the needs of consumers, deliver highly personalized experiences and increase…