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Sensory Unveils Cross-Platform Wake Word AI That Supports Multiple Voice Assistants While Maintaining Ideal Performance

Sensory Updates TrulyHandsfree with Capabilities That Align With the Voice Interoperability Initiative Led by Amazon Sensory, a leader in embedded voice, vision and biometrics AI announces new capabilities for TrulyHandsfree™, the company's widely-deployed wake word engine, that enables support for multiple wake words from any combination of leading brands, custom branded wake words, small vocabulary command sets or even user defined wake words where the end user can create their own phrase. This technology supports…

Are You Confident About Distinguishing Between a Computer-Generated Voice and Human Voice?

Despite the growing presence of deepfake voice fraud, Americans believe that they can to detect a CG-voice pretending to be a human voice.; Research by ID R&D published as biometric firm prepares to demo voice anti-spoofing solutions at CES  Despite the growing presence and impact of deepfake voice fraud, more than one-third of Americans were confident that they would be able to detect a computer-generated voice pretending to be a human voice (36%), according to new survey results released today by ID R&D. Just 30%…

Arria Natural Language Generation Technology Expands BBC’s Coverage of UK Elections

BBC News website extends its use of artificial intelligence in semi-automated journalism, leveraging Arria NLG to help publish localized election news and results for each of the United Kingdom's 690 constituencies minutes after votes are declared Arria NLG reported that the BBC News website, through its Semi-Automatic Local Content (Salco) project, extended its use of Arria's Natural Language Generation (NLG) platform to automate the production of news coverage of the recent elections in the United Kingdom (UK).…

The Phantom of the Opera Elevates its Audience Experience with the First Voice Skill for Broadway

Broadway's Longest-Running Musical, the Phantom of the Opera, Partners with Broadw.Ai to Create a Seamless, Unique Guest Experience, in Collaboration with Telecharge and Amazon Broadw.ai, the leading AI platform solution for Broadway shows, announced today that The Phantom of the Opera, the longest-running musical in Broadway history, has launched a new skill for Amazon Alexa, providing fans a new, voice-forward way to engage with the Broadway production. For the first time, through an integration with Amazon Pay and…

Voximplant Raises $10 Million to Fund Global Expansion for its Cloud-based Voice and Video Communications Platform that Services More than…

Baring Vostok Capital Partners and RTP Ventures Back European Communications Platform-as-a-Service Leader as it Brings AI-powered Capabilities to North America Voximplant, the leader in cloud communications platforms for the European market, announced it has raised $10 million in a Series B round of funding to support its international expansion. Voximplant has profitably grown to more than 100 employees, supporting 20,000 customers in six countries based on a small seed round. The new investment led by Baring Vostok…

UConn Stamford and Synchrony Establish Digital Technology Center to Accelerate Innovation in Digital and Mobile

Public-Private Partnership Equips Students with Experiential Learning, Helps Grow Local Talent Pipeline Synchrony and the University of Connecticut (UConn) expanded their four-year partnership to help advance technology education and digital expertise for next generation leaders. The organizations celebrated the opening of the Digital Technology Center (DTC) at the UConn Stamford campus and also announced the first $1 million gift to UConn's Connecticut Commitment, an initiative that provides free tuition to…

On Alexa’s 5th Birthday, What Does Voice Need to Do If It Wants to Grow Up

What does Marmite sound like? Should its voice be as divisive as its taste? Do brands borrow a celebrity voice, and does the Voice change depending on the age, region, or even occupation of the people it’s speaking to? These questions probably don’t feature as part of your breakfast routine, but it’s more pertinent than you may think. This month marks five years since Amazon’s Alexa was born; it also marks the rapid rise of Voice-enabled brand interactions. Alexa has made Voice ubiquitous for consumers, and therefore,…

Autotrader Names Best New Automotive Technology for 2020

With the accelerating pace of automotive technology, new-car shoppers entering the market may be surprised by the innovations that have developed in recent years. To help shoppers navigate all of the features and gadgets available on 2020 model-year vehicles, the experts at Autotrader recently named the Best New Automotive Technology for 2020. Marketing Technology News: Users Reveal Top Five SMM Vendors of 2019 for User Satisfaction Through SoftwareReviews "Technology in cars keeps evolving and becoming more…

Bootstrapped SaaS startup JustCall Ranks 54th Fastest Growing Company on Deloitte’s APAC Technology Fast 500

JustCall attributes its 1367% revenue growth to laser focus on customer support, powerful automation features, and native integrations with other business tools. JustCall, a popular cloud phone system software for businesses, announced that it ranked 54th on the Deloitte APAC Technology Fast 500™ 2019. A ranking of the 500 fastest growing technology, media, telecommunications, life sciences, and energy tech companies in the Asia Pacific now in its 18th year. JustCall has grown 1367% over the past three years because of the…

Qualtrics Announces Game Changing Technology that Helps Organizations Develop a Culture of Experience Management––Automated Customer Alerts…

Announced innovations drive momentum toward helping businesses move beyond legacy data measurement, to an experience-oriented culture centered on taking action and improving experiences Qualtrics, the leader in customer experience and creator of the experience management category, today announced a collection of groundbreaking capabilities that strengthen every area of Experience Management (XM). New innovations enhance Qualtrics CustomerXM™, EmployeeXM™, ProductXM™, and BrandXM™ by placing customer alerts and recommended…

MoEngage is the Highest Overall Rated Vendor in the 2019 Gartner “Voice of the Customer” Report for Mobile Marketing Platforms

MoEngage Also the Top-Rated Vendor for Service, Support, Evaluation, and Contracting. 90% of Reviewers Say They Are Willing to Recommend MoEngage to Others MoEngage, an intelligent customer engagement platform, announced that it has received the highest overall ratings in the 2019 Gartner Voice of the Customer for Mobile Marketing Platforms Report. On a scale of 1 to 5, the company has received the highest overall rating of 4.6, among all the vendors featured in the report. The company has also received the highest…

Nebo Launches Cross-Platform Voice CMS Framework For Brands And Marketers

Atlanta-Based Agency Introduces Highly Customizable Voice CMS Solution to Easily Manage Voice Apps and Skills Nebo, a human-centered agency built for the digital age has announced the launch of NeboVoice CMS to offer voice services to marketers. This standalone solution for voice apps and skills follows the announcement of the beta Voice CMS functionality that was added to NeboCMS earlier this year. The NeboVoice CMS gives brands the ability to more easily capitalize on future opportunities in a rapidly growing space.…

VoiceFoundry Announces Collaborative Partnership with SynchroNet

A holistic approach to customer and agent interactions, leveraging AWS services VoiceFoundry, a provider of enterprise cloud-based contact center solutions with a unique focus on customer engagement and SynchroNet, a pioneer in delivering virtual desktop solutions, announced a collaborative partnership to drive a new level of customer and agent engagement. The partnership aligns two specialty Advanced Consulting Partners in the Amazon Web Services (AWS) Partner Network (APN) that have a singular focus of delivering…

CompTIA and ACTE Partner to Close Workforce Gaps in the Technology Industry

Leading Industry Associations Will Collaborate on Programs and Strategies to Accelerate the Delivery of Highly Skilled Talent to the Tech Workforce The Computing Technology Industry Association (CompTIA) and the Association for Career & Technical Education® (ACTE) announced that they will work together on new programs and strategies designed to ready more people for careers in technology occupations. The partnership brings together two organizations that are leaders in their industries. ACTE is the nation's largest…

Instreamatic Partners with Salem Media Group to Introduce Voice Dialogue Ads Across America’s Leading Multimedia Company

Advertisers across Salem Media Group’s vast networks can now leverage immersive, fully-measurable voice dialogue ad experiences Instreamatic, the voice dialogue marketing platform that allows media companies and advertisers to measure, manage, and monetize audio content by utilizing new interactive voice AI technology, and Salem Media Group, the multimedia company with media properties including radio and digital media, announced a partnership that makes Instreamatic’s voice dialogue technology immediately available to…

Older Generations More Likely to Use Voice Search, Suggesting a Solution to Generational Digital Divide

Sixty-Four Percent (64%) of Voice Search Users Ages 55+ Use Voice Search to Look for Information, Products, and Services Online, Compared to 47% of Voice Search Users Ages 18-34, Suggesting That Voice Can Make Technology More Accessible to Older Populations Voice search can benefit older users who may struggle to type or use a mouse, indicating how the technology can help bridge the digital divide, suggests a new survey report from The Manifest, a business news and how-to website. More than half (64%) of voice…

Broadvoice Names Nick Madsen as Regional Sales Manager

Broadvoice, an award-winning provider of hosted voice, unified communications (UC) and SIP Trunking services for businesses, has expanded its channel management team with the addition of Nick Madsen as regional sales manager. Nick brings over a decade of experience in leading sales and operations. Prior to joining Broadvoice, he was director of sales at StarLeaf, where he oversaw Central US and West Coast teams. Marketing Technology News: Frost & Sullivan Names Lytx “2019 Video Safety Solutions Company of the Year”…

RCBC Bankard, Inspiro and Verint Lead the Way in Customer Experience with Innovative Voice Biometrics

Verint Systems Inc., The Customer Engagement Company, in partnership with Inspiro Relia, Inc. (Inspiro), have optimised the quality of RCBC Bankard’s call centre operations with the implementation of Verint’s innovative voice biometrics solution*, part of its Identity Authentication and Fraud Detection (IAFD) offering. The combination gives the organization high-level expertise and automated technology to help reduce costs and improve the overall customer experience. RCBC Bankard Services Corporation, the credit card arm…

Incorporating Human Touchpoints Alongside Technology to Improve Customer Service

There’s no doubt technology has streamlined how businesses interact with customers, leading to reduced labor costs and increased efficiency across the board. Unfortunately, implementing technology can be a double-edged sword. Rely on it too much, and a business risks losing any semblance of a personal touch with its customer base, resulting in minimal brand loyalty and high attrition rates. This, in turn, puts more pressure on Sales and Marketing to attract higher numbers of new customers and convert more leads. What’s a…

IBM Launches Open Technology to Speed Response to Cyber Threats Across Clouds

Industry-First Capability to Hunt Threats Across Security Tools and Clouds Without Moving Data IBM announced Cloud Pak for Security, featuring industry-first innovations to connect with any security tool, cloud or on-premise system, without moving data from its original source. Available today, the platform includes open-source technology for hunting threats, automation capabilities to help speed response to cyberattacks, and the ability to run in any environment. Cloud Pak for Security is the first platform to…