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[24] Named A Leader in Conversational AI for Customer Service 2019 by Independent Research Firm

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[24]7 AIVA listed as differentiated in Omnichannel, agent augmentation, human and AI blending, vertical specialization, vision, and roadmap

[24], a global leader in intent-driven customer engagement solutions, announced that it has been recognized as a leader in The Forrester New Wave™: Conversational AI for Customer Service, Q2 2019. [24] received a differentiated rating in six out of ten criteria, including vision, human and AI blending, and vertical specialization.

This industry report evaluated the [24]7 AIVA conversational AI platform against 10 criteria, finding that “[24]’s vertical features stand out from the pack. Deep libraries of domain-specific intents and quick- start bots for verticals show [24] is strong in an area where most vendors fall behind.”

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The report continued, “[24] is moving toward a toolkit approach, allowing brands to get something simple up and running on their own. But for complex use cases, [24] can provide the army of resources required.”

“Companies are strategically investing in conversational AI capabilities to interact with customers in a natural and effortless way,” said Lisa Matherly, vice president of Marketing for [24] “To be named a leader in the ‘The Forrester New Wave™: Conversational AI for Customer Service is, in our opinion, a strong testament to our vision, and our investment in blending the best of Human Intelligence and AI to deliver a superior customer experience.”

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