New AI-Driven SaaS Integrates Reputation Management, Intelligent Automation and Localized Caller ID to Put Trust Back into Customer Service Calls
AVOXI, a global leader in cloud voice software for contact centers, released Trusted Outbound Voice, an integrated solution that reduces outbound call barriers between companies and customers to increase connection rates and decrease spam calls. Trusted Outbound Voice intelligently controls exactly how calls are displayed to customers, enabling enterprises to manage number reputation and utilize familiar, local caller IDs that significantly boost customer engagement.
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“With more than 80% of consumers receiving weekly fraud calls, skepticism of unknown callers is at an all-time high,” said Barbara Dondiego, CEO of AVOXI.
“With more than 80% of consumers receiving weekly fraud calls, skepticism of unknown callers is at an all-time high,” said Barbara Dondiego, CEO of AVOXI. “Enterprises can no longer rely on fragmented tools to reach customers globally. AVOXI has engineered Trusted Outbound Voice to give organizations a single software solution that ensures compliant calls are recognized, trusted, and delivered without the risk of improper spam labeling.”
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Software Intelligence Drives Global Outbound Voice Success
AVOXI provides a centralized software layer to orchestrate the four critical pillars of a successful outbound voice strategy:
- TrueLocal Integration: Building on AVOXI’s global cloud network to provide two-way local voice and authentic local caller ID, now available in a market-leading 110+ countries.
- Intelligent Caller ID (launched mid-2025): A sophisticated AI-driven selection engine that analyzes communication history, local preferences, and real-time performance metrics to select the optimal caller ID for every dial.
- Reputation Management (now available): A new monitoring tool that scans global databases to detect if phone numbers have been flagged as “Spam” and provides in-platform analytics to ensure outbound calling best practices.
- Branded Caller ID (coming soon): Branded Caller ID completes the outbound trust cycle by enabling companies to display their verified brand identity directly on a recipient’s Caller ID.
Enterprise-Grade Voice Software for Global Contact Centers
The AVOXI platform is specifically optimized for large-scale enterprises operating around the world. By offering a unified voice software layer that works alongside existing tools like Genesys and Amazon Connect, AVOXI helps organizations move beyond the limitations of traditional telephony to achieve better voice outcomes.
