CRMIT Solutions boosts Customer 360 and data integration to meet rising Agentic AI demand, leveraging the Salesforce–Informatica acquisition for Agentforce 360.
CRMIT Solutions, a leading enterprise AI provider and digital transformation specialist, announced a strategic expansion of its digital integration capabilities to capitalize on the growing Agentic AI wave.
Salesforce’s $8 billion acquisition of Informatica integrates Intelligent Data Management Cloud (IDMC), into the platform, delivering synergies like real-time data unification, governance, and metadata for Agentforce agents; empowering partners like CRMIT Solutions to fuel autonomous AI with trusted pipelines. This addresses data silos, cutting integration costs and boosting AI accuracy for sales, service, and operations in Agentforce 360.
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CRMIT’s Customer360 framework doubles down on MuleSoft, Salesforce Data Cloud, and Informatica to unify fragmented data, fueling agents with context-rich intelligence for autonomous decision-making.”
— Venkata Subramanian
CRMIT’s Customer360++ framework (a proprietary AI and decision science framework) seamlessly integrates systems for unified experiences. The flagship Agent Success Value Plan (ASVP) offers programs using agentic AI-led techniques to streamline processes, cut bottlenecks, and secure data (ideal for post-deployment Agentforce success). Complementing this, AimplifAI (ready-to-use agent actions & templates) accelerates AI proofs-of-value with ready integrators, next-best-action models, and real-world use cases.
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Targeting healthcare, finance, manufacturing, and more, CRMIT builds resilient data fabrics connecting CRM, ERP, and external sources to enable multi-agent workflows.
“CRMIT’s Customer360 framework doubles down Mulesoft + Salesforce Data Cloud + Informatica to unify fragmented data, fueling agents with context-rich intelligence for autonomous decisions,” said C.V.Venkata Subramanian, COO of CRMIT Solutions. “Paired with ASVP and AImplifAI, it guarantees ROI through trusted context, governance, and personalized experiences” added Venkata.
