Conversational AI firm DRUID has formed a new partnership with Milton Keynes-based technology consultancy, Velocity IT to help existing and prospective clients get the most out of their artificial intelligence technology.

Conversational AI is the set of technologies that allows machines to use messaging and speech to offer one-on-one human-like interactions and is used in automated messaging and speech-enabled applications.

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A growing number of organizations are looking to streamline their customer services departments, and they are deploying conversational AI in the process. The market for this strategy is growing in popularity, with revenue expected to reach $18 billion by 2021.

Velocity believes that conversational AI success hinges on a combination of technical prowess and business optimization expertise. They offer extensive capabilities in both these areas, allowing for strategic alignment of automation approaches that fit with enterprise goals.

As a process automation consultancy, they focus on client business needs first. They then select the most suitable technologies and deliver these in an agile, collaborative way that accelerates time to value.

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This newly formed partnership between Velocity and specialist AI tech firm DRUID will help Velocity to provide better business automation services through a platform that boasts an easy integration capability with supported backend systems. DRUID extends across 45 languages with over 500 pre-programmed conversational skills.

Velocity’s CEO Arno van Rooyen said, “By partnering with DRUID, Clients will benefit from best in breed technology supported by experience and know-how to enable and deliver on their long-term investment in conversation-based AI”.

“Velocity represents an enormous potential for expansion in all segments of the conversational AI market. Our virtual assistants will be involved in industries like finance, operations, human resources, sales & marketing, and information technology through their experience and portfolio of various consumers”, stated Simona Hurjui, Alliances and Channels Partner Enablement Lead, DRUID.

Because clients’ needs change over time, DRUID and Velocity will be working together to develop AI solutions that can quickly adapt and respond. They also want to create more opportunities to provide long-term value for their clients.

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