LinkSquares Appoints SaaS Leader Steve McKenzie to Chief Customer Officer

New executive leadership addition reinforces company’s continued dedication and commitment to serving its customers

LinkSquares, the leading AI-powered legal technology partner of choice, has appointed Steve McKenzie as chief customer officer. Steve has global responsibility over the company’s customer experience, leading customer success and account management, and helping to develop and strengthen functional areas across the business that meet and exceed customer needs and expectations throughout every stage of their LinkSquares journey.

“Steve is a visionary executive who will play a pivotal role in furthering our customer success excellence, and delivering exceptional value to our customers,” said Vishal Sunak, CEO and co-founder of LinkSquares. “Steve is an energizing and empathetic leader, with a deep understanding of our business, the pain points we’re solving for legal teams, and the caliber of support we uphold for our 1,000+ customer base. Steve will not only guide our growth, but ensure it’s done in complete partnership with our customers.”

The appointment of Steve McKenzie bolsters the LinkSquares leadership team with another esteemed SaaS leader, who has a proven track record of driving businesses and scaling companies through putting customer loyalty and retention at the forefront. Steve brings over 20 years of B2B software revenue leadership experience — and will approach his role from a uniquely well-rounded perspective shaped by his diverse background overseeing go-to-market business functions across industries and continents. Most recently, Steve was the global head of services, support, and customer success at Mimecast, where he and his team supported more than 40,000 customers worldwide.

“LinkSquares’ ongoing consideration of its customers’ changing needs, and its commitment to delivering purpose-built technology and customized support experiences that help legal teams stay ahead of these emerging needs, underscores how much this company truly cares about its customers”

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“LinkSquares’ ongoing consideration of its customers’ changing needs, and its commitment to delivering purpose-built technology and customized support experiences that help legal teams stay ahead of these emerging needs, underscores how much this company truly cares about its customers,” said Steve McKenzie, CCO of LinkSquares. “I look forward to working with the entire team to help optimize every customer touchpoint as we continue to scale, and take the customer success function to the next level.”

Steve’s appointment was unveiled at Elevate, LinkSquares’ second annual customer forum. The event brought together hundreds of in-house legal leaders, C-Suite executives, and industry experts to strengthen connections, explore innovations in the legal AI landscape, discuss market trends, uncover legal operations best-practices, and exchange leadership and collaboration approaches.

From start to finish, Elevate magnified the excitement around The LinkSquares Cloud and Prioritize, its new project management solution, which was made generally available earlier in September. Attendees experienced firsthand the power and versatility of the LinkSquares Cloud — and the roadmap ahead — through 1:1 meetings, demos, and sessions crafted to help customers unlock more value from the platform’s solutions, enhancements, and integrations. The event also brought leaders together to discuss what’s possible in the legal industry today and in the future, and created the opportunity to connect and unearth new ideas and practices to uplevel legal teams’ processes and impact, and demonstrate legal’s value across a business.

The two-day event featured content, including but not limited to:

• “Instilling a Culture of Integrity: Fireside Chat with Rob Chesnut and Tim Parilla,” which discussed how embedding integrity within an organization is complex but critical to a company’s overall performance. Chesnut, former general counsel and chief ethics officer at Airbnb, and author of “Intentional Integrity: How Smart Companies Can Lead an Ethical Revolution,” and Tim Parilla, chief legal officer at LinkSquares, shared insights and practical next steps for building an integrity program into the fabric of an organization and its daily practices.
• “Amplifying DEIB inside your Organization and Beyond,” which fostered a discussion between Omar Sweiss, founder and CEO of JusticeBid, and Marie Widmer, founder and CEO of Amplifi Ops and co-founder of Legal Ops Uncensored, about how to promote diversity, equity, inclusion, and belonging (DEIB) across the legal community. They discussed how, with the right strategies and resources, you can create measurable change that cultivates stronger relationships and a thriving workforce.
• Breakout and professional development sessions that explored a wide range of topics — from being a cross-functional business partner, to standing up and evolving the legal operations function, to shaping expectations, strategies, and leadership approaches that support your team’s well-being.

Sunak said, “Bringing our customers together at Elevate is an unparalleled opportunity for the team to strengthen relationships and engage with our customers, and we’re honored to have this kind of time with them. It’s a two-day masterclass of insights and learnings, with all of us working to help move the legal industry forward, together.”

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