Leading Conversational AI company recognized in first-ever roundup of companies that proved management excellence
Inc. announced its first annual Best-Led Companies list, naming LivePerson, Inc., a global leader in Conversational AI, one of its Best-Led Companies. The data-driven list recognizes 250 “remarkable companies run by remarkable leadership teams” selected from a total of 10,000 evaluated firms.
Companies were analyzed via an algorithm that identified the best companies according to their leadership teams’ accomplishments in four areas: performance and value creation, market penetration and customer engagement, talent, and leadership team.
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All 250 companies named to the list have a successful track record with leadership teams that spur solid performance, create value, penetrate markets, engage with customers, and more.
“Being named one of Inc.’s Best-Led Companies is a testament to the hard work and dedication of LivePerson’s outstanding, quickly growing team of experts,” said Rob LoCascio, founder and CEO of LivePerson. “I’m so proud to work with them every day as we bring the power of trusted Conversational AI to brands around the globe.”
LivePerson partners with the world’s most innovative brands — including retailers, health care companies, mobile operators, travel and hospitality companies, financial institutions, decentralized finance companies, and more — to create personalized, convenient conversations for sales, marketing, and customer care.
The company’s innovations lead with AI to solve the challenges brands face, from bringing safer customer experiences to industries like DeFi and crypto to helping brands deal with unpredictable volume surges and run rapid COVID testing programs. Brands using its Conversational Cloud platform have seen results including up to 20% increases in average order value and customer satisfaction scores, up to 10x online sales conversions versus traditional websites, and 50% lower labor costs and agent attrition.
To compile the list, Inc. evaluated private and public U.S.-based companies with 2020 revenue of $50 million to $2 billion or a valuation of $50 million to $10 billion using a proprietary 12-point measure of management excellence generated with input from partners at PitchBook and Shango Labs.
“This inaugural list of companies represents the remarkable midsized companies, both public and private, often founder-led, that are at the vanguard of reinventing American business,” said Scott Omelianuk, editor-in-chief of Inc. magazine. “With their leadership, all business will benefit from an exciting, competitive future full of possibilities.”
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