‘Sabio Console’ will provide customers with the tools to design, build, deploy & scale complex & automated customer interactions across multiple channels

• Sabio Console launched to simplify the management of customer interactions
• Integrates customer contact channels with leading conversational AI capability
• Console launched and demoed to delegates at Sabio’s ‘Disrupt’ UK event

Sabio Group, the digital customer experience (CX) transformation specialist, is launching a new AI-powered platform aimed at simplifying the management of customer interactions across multiple channels.

Launched today at ‘Disrupt’ – the UK version of Sabio’s flagship annual event – ‘Sabio Console’ integrates customer contact channels such as voice, webchat, SMS and WhatsApp into industry leading conversational AI platforms like Google CCAI, ES & CX.

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‘Sabio Console’ will provide customers with the tools required to design, build, deploy and scale complex and automated customer interactions across multiple channels.
The new platform was launched and demoed to delegates at ‘Disrupt’, Sabio’s flagship event which is taking place today at ‘The Brewery’ in London.

Tom Mullen, Sabio’s Chief Product Officer, said: “Sabio Console is an exciting new offering that brings together Sabio’s experience in building AI-powered CX solutions into a single platform.

“The platform has been designed for organisations handling millions of customer queries and who have a large operating cost in their contact centre or customer service function. Those businesses will be aiming to scale more efficiently, whilst maintaining outstanding levels of customer service.

“That’s where Sabio Console flourishes and has been designed with flexibility and scale in mind. It provides an intuitive user interface so customers can get started quickly, along with a comprehensive API for customisation and building more complex use-cases as customers scale-up.”

Through Sabio Console, organisations can design, build, deploy and scale complex, automated customer interactions across multiple channels from within a single platform. It does this across three principal areas;

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