ValueLabs Launches Cognitive Ops as a New Service Line

ValueLabs LLP, a global technology services provider, has announced the launch of a new service line, ‘Cognitive Operations’.

ValueLabs is changing the fundamental way in which business processes are carried out within organizations by applying The Digital Flywheel™ framework. This has resulted in significant improvements in quality and speed, resulting in cost savings of about 30-55% for some of their clients. They have helped automate the extraction of data entities from legal contracts, optimize onboarding processes through automated data extraction from KYC documents, ML based categorization and closure of IT helpdesk tickets, automated loan processing through AI, etc.

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‘Cognitive Operations’ caters to a wide range of business functions like Finance (automation and analytics in accounts payables, receivables, business finance and accounting), Legal (contract abstraction, discovery services, and NLP powered legal bots), IT Helpdesk, Customers Support, HR, Procurement, etc.

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Ranga Phani, SVP Digital Consulting and Strategy, said: “These are exciting times for us and our clients. The capabilities we have built in the Machine Learning space, when applied to real business use cases, are producing stunning results. We were able to automate about 40% of the work in our own internal Business Finance function last year! The investment we have made over the years in building accelerators and IP in all the areas of The Digital Flywheel™ is paying off. Our IP around converting unstructured data into structured insights is going to be a key differentiator in our ability to serve our customers better and faster. Our IP, talent pool and process maturity will be baked in as a part of this Service line.”

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