Wildix, a global provider of AI-powered business communications, announced it has been recognized as a Niche Player in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS).

“As the only European and only channel-only vendor included in this year’s report, we see this recognition as proof that our focus is in the right place,” said Emiliano Tomasoni, Chief Marketing Officer, Wildix.

This is the fifth consecutive year Wildix has been included in the report, where it remains the only European vendor recognized. In the 2025 edition, Wildix advanced further on the Completeness of Vision axis within the Niche Players quadrant, moving ahead of its 2024 position.

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Wildix’s model stands apart by serving midsize enterprises, sales-oriented organizations and frontline-heavy industries. With a solid base in Europe and growing momentum in North America, the company is steadily reinforcing its global presence.

“As the only European vendor in this year’s report with a partner-exclusive model, we see this recognition as proof that our focus is in the right place,” said Emiliano Tomasoni, Chief Marketing Officer, Wildix. “Business communications should not just connect people; they should drive measurable results. That’s why we’ve built solutions for the sales-driven and frontline teams that keep economies moving. When a clinic answers every patient call, or a store associate serves a customer faster, the return is immediate. This is the impact we measure ourselves against, and the vision we’ll keep advancing.”

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Over the past year, Wildix has advanced its roadmap with enhancements that extend collaboration, customer engagement and contact-center-lite capabilities. These include:

• Multilingual AI agents
• Branded calling in the U.K., U.S. and Germany
• Adoption of Wilma AI, embedding agentic automation across the UCaaS stack
• Enhancements to its omnichannel contact-center-lite product, broadening customer-facing support
• Expansion of the global sales engineering team and launch of the Sales Academy, a dedicated UC sales enablement program accelerating partner onboarding and skills development

Early deployments highlight the measurable outcomes Wildix innovations can deliver. In a recent rollout of Wilma AI across 65 U.K. clinics, the platform enabled teams to:

• Handle more than 50,000 calls with none missed
• Generate over £9 million in new patient value
• Free 2,000 staff hours to return to frontline care

Wildix’s portfolio spans x-bees for collaboration and customer engagement, x-hoppers for frontline retail and Wilma AI for agentic automation across all solutions. Together, these offerings extend UCaaS beyond the office to every part of the workforce. The same platform connects Wildix teams across regions and roles, reinforcing the strong culture and high employee retention highlighted in the report as drivers of its continued global expansion.

The recognition also comes as Wildix prepares for its upcoming Global Partner Days, which will bring together partners worldwide to align on growth strategies, share insights and showcase the company’s latest innovations.