TechSee Named a Gartner “Cool Vendor” for 2018

Techsee’s Technology Focuses on the Combination of Deep Learning Image Recognition and Augmented Reality

Techsee, the leader in intelligent visual support has been selected as a “Cool Vendor” in Gartner’s May 2018 Cool Vendors in CRM Customer Support and Service Report.

Techsee’s technology focuses on the combination of deep learning image recognition and augmented reality. This helps the enterprise deliver a fundamentally new way of providing technical support for customers within their neighborhood. Techsee effectively has prospered in creating a comprehensive solution which enables companies to maximize time and resources, while enhancing customer experience alongside.

“We are excited to be recognized by Gartner. We believe it is for our efforts in transforming the way consumers receive technical support – making it a high quality, effective and pleasant customer experience, while at the same time significantly reducing service cost and labor intensity for our clients,” says Eitan Cohen, TechSee CEO.

Also Read: The Tailwinds for Augmented Reality Advertising Are Too Strong for CMOs to Ignore: Boston Consulting Group

Techsee has a scalable cognitive platform which becomes sharper with every progressing customer support interaction. The platform which induces crowdsourcing expertise has built the world’s largest archive of visual technical issues. The result is an AI-based platform, which provides smart decision support tools over time. These tools can be utilized by agents and visual self-service solutions for customers. It is powered by a “virtual technician” for insights related to operational guidance, troubleshooting or onboarding.

Customer Support Domain

Techsee has absolutely revolutionized the customer support domain by providing the first intelligent visual support solution, which is powered by AI and AR. The company empowers support teams all across the globe so as to deliver an enhanced customer experience and also to minimize expenditure. In industries, Techsee is led by veterans in call centers and customer care who have years of experience having dealt with computer vision, machine learning, big data and mobile technologies.

Techsee’s platform is also widely utilized by leading contact centers of consumer electronics companies such as Orange, Vodafone, Samsung, Liberty Global, and Altice—proven by the increase in ROIs and KPIs.

Recommended Read: 32 Percent Of Consumers Use Augmented Reality According to a Study by ARtillry Intelligence and Thrive Analytics