User reviews praising Yext’s “innovative, ever-evolving, forward-thinking approach to search” propelled the company to the grid’s No. 2 rank — a two-spot jump from its No. 4 rank last quarter.

Yext, Inc., the AI Search Company, today announced its designation as the No. 2 Enterprise Search Software on the Fall 2021 Grid® Report* by G2.com, Inc., a leading software review platform. This marks a two-spot jump from the company’s No. 4 rank from last quarter.

Following a quarter marked by continued innovation — including a new support search integration with Salesforce, an AI-powered Doctor Finder solution, and a powerful algorithm update titled “Phoenix” — Yext continues to make significant progress towards the top of G2’s grid, maintaining its “leader” distinction across Enterprise, Mid-Market, and Momentum segments for the Enterprise Search Software category, as well as its category badges:

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• “Best Support” on the Mid-Market Support index
• “Easiest To Use” on the Mid-Market Usability index
• “Best Meets Requirements” on the Mid-Market Usability index
• “Best Relationship” on the Mid-Market Relationship index

User reviews of Yext’s AI search platform, on which G2 reports are based, praise the search company for its “innovative, ever-evolving, forward-thinking approach,” “effortless onboarding,” “exceptional customer support,” and more.

“We’re grateful to every customer who took the time to publicly share their experiences with Yext on G2,” said Marc Ferrentino, Chief Strategy Officer at Yext. “With their input throughout the years, we’ve been able to grow our AI search platform into the powerhouse it is today.”

Yext, the AI Search Company, offers a modern, AI-powered Answers Platform that understands natural language so that when people ask questions about a business online they get direct answers – not links.

Brands like Verizon, Vanguard, Subway and Marriott — as well as organizations like the U.S. State Department and World Health Organization — trust Yext to radically improve their business with answers-led AI search.

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