Zappix, the leading Visual IVR and Customer Self-Service Solutions provider, has partnered with Lifesize, a leader and global provider of cloud contact center and video meeting solutions, to bring modern automation and innovation to contact centers.
Zappix, the leading Visual IVR and Customer Self-Service Solutions provider, has partnered and integrated with Lifesize, a leader and global provider of cloud contact center and video meeting solutions, to bring automation, artificial intelligence, and self-service to enterprise customer service communications.
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“With the immense expectations for customer experience being placed on today’s contact centers, automated self-service and Visual IVR solutions can make a world of difference in the experience for both customers and agents,” said Ashish Seth, general manager of contact center solutions at Lifesize. “Lifesize CxEngage customers have been impressed with Zappix’s ability to give customers a viable self-service option, free up agent capacity and help increase first call resolution.”
Using a Visual Interactive Voice Response (IVR) system optimized for mobile users, traditional phone and voice calls into Lifesize CxEngage-powered contact centers are transformed into digital self-service interactions, lowering average handle time (AHT), raising first call resolution rates, and leaving agents available to address more complex customer requests.
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“The Zappix partnership with Lifesize provides end customers with on-demand customer service and a modern customer experience that has become mission-critical for businesses today,” said Yossi Abraham, Zappix president. “We are glad to be a part of Lifesize’s impressive commitment to offering the most effective enterprise communication solutions by delivering cutting-edge omnichannel interactions with self-service capabilities for end users.”
Through this partnership, Zappix will help Lifesize clients implement new digital solutions for modern customer service and contact center interactions. The new Zappix and Lifesize integration brings automation and AI to the customer service journey. Businesses leveraging the combined expertise of Lifesize and Zappix benefit from:
- An efficient self-service customer service channel, reducing the number of repetitive, routine calls reaching live agents
- Improved customer experience (CX) through easy to use, visually appealing self-service solutions with faster resolutions
- Reduced average handle time
- Reduced in-queue waiting time for customers and more bandwidth for agents to focus on complex calls, leading to better customer satisfaction
- Faster, enhanced agent interactions utilizing Zappix on-demand customer self-service smart forms
- Quick launch and implementation, thanks to pre-integrated CRM and self-service tools