• Likes
  • Followers

MarTech Series MarTech Series - Marketing Technology Insights

  • Home
  • News
  • Interviews
  • Insights
    • Guest Authors
    • Staff Writers
  • MarTech RADAR
    • A
      • Account Based Marketing
      • Advertising Trends
      • Affiliate Marketing
      • AI/ML
      • Analytics
      • Apps for Business
      • Audience Data
      • Audio advertising
      • Augmented Reality
    • B
      • B2B Data
      • Behavioral Marketing
      • Brand Safety
    • C
      • Content Management
      • Content Marketing
      • Content Syndication
      • Customer Acquisition
      • Customer Data Platforms
      • Customer Experience Management
      • Customer Identity Management
    • D
      • DaaS
      • Data Hygiene
      • Data Management Platforms
      • Data Visualization
      • Digital Asset Management
    • E
      • E-Commerce and Mobile Commerce
      • Email Marketing
      • Entertainment
      • Events Promotion
    • G
      • Guest Authors
    • I
      • Identity Management
      • In App Marketing
      • Influencer Marketing
      • Intelligent Assistants
      • Interactive Content
      • Interviews
    • M
      • Marketing Attribution
      • Marketing Automation
      • Marketing Clouds
      • Marketing Intelligence
      • Martech Budgets
      • MarTech Expert Series
      • MarTech Videos
      • MartechSeries
      • Messaging
      • Mobile
      • Mobile Advertising
      • Mobile Marketing
    • N
      • Native & Programmatic Advertising
    • P
      • People-Based Marketing
      • Predictive & AI
      • Predictive Marketing
      • Privacy and Regulations
      • Programmatic Email
    • R
      • Recommended
    • S
      • Sales & Marketing
      • Sales Analytics
      • Sales Enablement
      • Sales Intelligence
      • Social Commerce
      • Social Media Advertising
      • Social Media Marketing
      • Social Media Monitoring
      • Social Media Platforms
      • Speech Recognition
      • Staff Writers
    • T
      • Technology
      • TV Advertising
    • U
      • Unified Communications
    • V
      • Video
      • Video Advertising
      • Video Interview
      • Video Marketing
      • Video Platforms
      • Voice Search
    • W
      • Website Analytics
      • Whitepapers
  • Resources
  • Services
    • Editorial
    • Lead Generation
    • Events
MarTech Series
  • Home
  • Sales & Marketing
  • B2B Commerce
  • Customer Service
  • Zappix Partners with Lifesize To Provide Visual IVR Solutions

Zappix Partners with Lifesize To Provide Visual IVR Solutions

Customer ServiceAI/MLCRM
By Globe Newswire On Mar 10, 2021
Zappix Partners with Lifesize To Provide Visual IVR Solutions
Share

Zappix, the leading Visual IVR and Customer Self-Service Solutions provider, has partnered with Lifesize, a leader and global provider of cloud contact center and video meeting solutions, to bring modern automation and innovation to contact centers.

Zappix, the leading Visual IVR and Customer Self-Service Solutions provider, has partnered and integrated with Lifesize, a leader and global provider of cloud contact center and video meeting solutions, to bring automation, artificial intelligence, and self-service to enterprise customer service communications.

Marketing Technology News: Alation Launches New Company Initiatives To Further Support Women In Data And Technology

“With the immense expectations for customer experience being placed on today’s contact centers, automated self-service and Visual IVR solutions can make a world of difference in the experience for both customers and agents,” said Ashish Seth, general manager of contact center solutions at Lifesize. “Lifesize CxEngage customers have been impressed with Zappix’s ability to give customers a viable self-service option, free up agent capacity and help increase first call resolution.”

Using a Visual Interactive Voice Response (IVR) system optimized for mobile users, traditional phone and voice calls into Lifesize CxEngage-powered contact centers are transformed into digital self-service interactions, lowering average handle time (AHT), raising first call resolution rates, and leaving agents available to address more complex customer requests.

Marketing Technology News: How to Start Creating the Change Advertising Needs

“The Zappix partnership with Lifesize provides end customers with on-demand customer service and a modern customer experience that has become mission-critical for businesses today,” said Yossi Abraham, Zappix president. “We are glad to be a part of Lifesize’s impressive commitment to offering the most effective enterprise communication solutions by delivering cutting-edge omnichannel interactions with self-service capabilities for end users.”

Through this partnership, Zappix will help Lifesize clients implement new digital solutions for modern customer service and contact center interactions. The new Zappix and Lifesize integration brings automation and AI to the customer service journey. Businesses leveraging the combined expertise of Lifesize and Zappix benefit from:

  • An efficient self-service customer service channel, reducing the number of repetitive, routine calls reaching live agents
  • Improved customer experience (CX) through easy to use, visually appealing self-service solutions with faster resolutions
  • Reduced average handle time
  • Reduced in-queue waiting time for customers and more bandwidth for agents to focus on complex calls, leading to better customer satisfaction
  • Faster, enhanced agent interactions utilizing Zappix on-demand customer self-service smart forms
  • Quick launch and implementation, thanks to pre-integrated CRM and self-service tools

Marketing Technology News: Agency Revolution Releases New Capabilities And Content To Drive Revenue Growth

cloud contact centerCustomer Self-Service SolutionsLifesizemartechNewsPartnersVisual IVR SolutionsZappix
Share
Globe Newswire

GlobeNewswire is one of the world's largest newswire distribution networks, specializing in the delivery of corporate press releases financial disclosures and multimedia content to the media, investment community, individual investors and the general public.

Prev Post

CorelDRAW Graphics Suite 2021 Powers Collaboration And Productivity In Graphic Design

Next Post

Clubhouse Media Group Expands into Booming Orlando Market With Major New Creator Hub

You might also like More from author
AI/ML

Remark Holdings, Inc. Partners With AAEON To Simplify the Delivery Of AI-Driven Video…

CRM

Qobrix Introduces an Advanced Ecosystem of Portals for Real Estate Professionals

Social Media Platforms

Synup Announces Launch of New Social Media Management Platform: Synup Social

AI/ML

Persado Reveals Top- and Least-Performing Words for Engaging Consumers

Prev Next

Popular Posts

Whispir Announces a Partnership With a Leading Flexible and…

Jan 18, 2023

Authenticx Announces $20M in Series B Funding to Enhance the…

Jan 17, 2023

Inteligems, a Leader in Conversation Intelligence Technology…

Jan 26, 2023

78% of Small Businesses Say TikTok Ads Drive Profits…

Jan 5, 2023

Whalar Launches First-Of-Its-Kind Full-Funnel Measurement…

Jan 9, 2023

Blackbaud CEO Mike Gianoni Named to Charleston Business…

Jan 11, 2023

Acoustic Appoints Mark Cattini CEO

Jan 19, 2023

springbig Partners With COMBASE’s KORONA POS to Launch…

Jan 25, 2023

Intetics Became a Member of ISA, the International Society…

Dec 30, 2022
Follow us
About Us

MarTech Series covers marketing technology news, editorial insights and digital marketing trends from around the globe. Updates on modern marketing tech adoption, martech interviews, tech articles and events.

Interested in our Customized Editorial Services?

Quick Links
  • News
  • Interviews
  • Insights
  • MarTech RADAR
  • Resources
  • Events
  • Contact Us
Visit Our Other Sites

AiThority
TechHR Series
Global Fintech Series
SalesTechStar
iTechnology Series
Follow us
Brought to you by iTech Series
For News and Announcements write to: news@martechseries.com
For Sales, write to: contact@martechseries.com

Copyright © 2023 MarTech Series. All Rights Reserved. Privacy Policy

buy modafinil online where to buy modafinil
  • Home
  • News
  • Interviews
  • Insights
    • Guest Authors
    • Staff Writers
  • MarTech RADAR
    • A
      • Account Based Marketing
      • Advertising Trends
      • Affiliate Marketing
      • AI/ML
      • Analytics
      • Apps for Business
      • Audience Data
      • Audio advertising
      • Augmented Reality
    • B
      • B2B Data
      • Behavioral Marketing
      • Brand Safety
    • C
      • Content Management
      • Content Marketing
      • Content Syndication
      • Customer Acquisition
      • Customer Data Platforms
      • Customer Experience Management
      • Customer Identity Management
    • D
      • DaaS
      • Data Hygiene
      • Data Management Platforms
      • Data Visualization
      • Digital Asset Management
    • E
      • E-Commerce and Mobile Commerce
      • Email Marketing
      • Entertainment
      • Events Promotion
    • G
      • Guest Authors
    • I
      • Identity Management
      • In App Marketing
      • Influencer Marketing
      • Intelligent Assistants
      • Interactive Content
      • Interviews
    • M
      • Marketing Attribution
      • Marketing Automation
      • Marketing Clouds
      • Marketing Intelligence
      • Martech Budgets
      • MarTech Expert Series
      • MarTech Videos
      • MartechSeries
      • Messaging
      • Mobile
      • Mobile Advertising
      • Mobile Marketing
    • N
      • Native & Programmatic Advertising
    • P
      • People-Based Marketing
      • Predictive & AI
      • Predictive Marketing
      • Privacy and Regulations
      • Programmatic Email
    • R
      • Recommended
    • S
      • Sales & Marketing
      • Sales Analytics
      • Sales Enablement
      • Sales Intelligence
      • Social Commerce
      • Social Media Advertising
      • Social Media Marketing
      • Social Media Monitoring
      • Social Media Platforms
      • Speech Recognition
      • Staff Writers
    • T
      • Technology
      • TV Advertising
    • U
      • Unified Communications
    • V
      • Video
      • Video Advertising
      • Video Interview
      • Video Marketing
      • Video Platforms
      • Voice Search
    • W
      • Website Analytics
      • Whitepapers
  • Resources
  • Services
    • Editorial
    • Lead Generation
    • Events