Browsing Tag

Zappix

Zappix and Fonative Team Up to Deliver Secure Next-Gen Self-Service Technology to Contact Centers

Self-service automation and secure, compliant capabilities have become mission-critical for modern call centers Zappix, the leading Visual IVR and self-service customer service provider, and Fonative, the compliant communications company, have teamed up to provide more new services that contact centers need today. As contact centers face the challenges of COVID-19, as well as increasing security requirements from legislation and regulations, Zappix and Fonative capabilities have quickly become a top priority for modern…

Zappix Partners with Customer Touch Point to Improve Customer Experiences

Customer Touch Point (CTP) has improved customer experiences globally by combining honest, respectful expertise, a get-things-done mentality, and powerful technology partnerships. Zappix customer self-service experiences and digital patient engagement solutions represent yet another powerful partnership to enhance the frictionless user experiences Customer Touch Point has delivered for years. With fast, intuitive, and digital automation, Zappix solutions deliver the CX consumers want through the channel they prefer.…

Zappix Partners with HGS Digital to Deliver Intelligent Virtual Assistant and Payment Bots

Fast, intuitive, and effective Zappix customer self-service experiences further enhance the frictionless customer experiences HGS Digital delivers with its suite of products and services. With a deep understanding of people and technology as well as business processes including collections and proactive customer care, HGS Digital empowers its customers with intuitive, automated solutions that leverage Zappix capabilities. “We are thrilled to be partnering with Zappix to enhance the consumer journey via their mobile…

Zappix Launches Visual IVR Self-Service Solution For B2B Vendor in North America

The large business supplier has implemented Zappix Visual IVR customer self-service for its North American operation Zappix, the leading Visual IVR and Customer Self-Service provider, has launched its flagship Visual IVR solution for a B2B vendor operating across North America. The Zappix solution was chosen as a key piece of the B2B vendor’s digital transformation strategy. Zappix Visual IVR delivers automated responses to prospects and customers on-demand when they contact the B2B enterprise for various use cases…

Retailers See Phenomenal Returns With Zappix Visual IVR During Peak Holiday Season

Retailers and eCommerce companies leveraged the leader in Digital Self-Service Solutions to transform the customer journey during the busy holiday season with Visual IVR Zappix Visual IVR customer self-service solutions contained over seventy-five thousand retail and eCommerce calls and saved retailers over a hundred thousand dollars during 2019 holiday peak season through its industry-leading digital customer service automation and visual communication. Zappix Visual IVR and On-Demand App solutions have​ helped its…

Zappix Expands Visual IVR Services as Part of 2020 Release

The Leader in Visual IVR and On-Demand Customer Service Solutions Has Revolutionized CX Again With Expanded Capabilities and Integrations for 2020 Zappix, the leader in Visual IVR and On-Demand Customer Service Solutions, has revolutionized CX again with an expanded suite of capabilities and integrations for its flagship customer experience platform. Improvements to its proprietary automation system, major updates to the already powerful Zappix Studio platform, and other updates continue bringing more benefits to and…

Zappix Partners with Bright Pattern to Transform Contact Center Capabilities

Zappix Has Partnered With Bright Pattern to Deliver Powerful On-Demand Customer Service and Omnichannel Contact Center Capabilities Zappix, the leader in On-Demand Customer Service Solutions, has partnered with Bright Pattern, a leading provider of omnichannel cloud contact center software for midsize and enterprise companies, to deliver improved customer experience (CX) solution for contact centers. Modern customer service is defined by fast responses, effective experiences, and dynamic digital channels. Bright Pattern…