OrderMyGear Has Been Named the Winner of the B2B Customer Strategy Category in the International Cloud Computing Awards Program, Which Recognizes the OMG Jumpstart, Success, and Support Teams for Their Client-Centric Service
This honor recognizes the OMG Jumpstart, Success, and Support Teams for their client-centric service. These Teams help to get clients trained on the platform and give them necessary support, but more importantly, they empower clients to effectively seek and approach new opportunities to scale their business and ensure that the end consumer has a positive shopping experience on the platform.
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Head of Operations for the Cloud Awards, James Williams, said: “OrderMyGear is a deserving winner in this year’s Cloud Awards program, not merely showing a dedication and commitment to excellence, but one fuelled by an unmatched passion for innovation.”
OMG is known in the industry for unparalleled client service and support, which stems from a partnership model allowing OMG’ers to team up with their clients. Recognizing the business nuances of clients, OMG was the first to implement channel-based support teams that specialize in the different verticals served at no additional cost to clients. OMG is also known for the client onboarding program, JumpStart, which saw over 2,200 graduates in 2019 and achieved a 98 NPS rating where the industry average is 26 for SaaS companies.
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“Solving problems for individuals and their business has permeated every part of the OMG Team,” comments Matt Kaplan, OMG SVP of Revenue. “We are honored to receive this recognition, and incredibly grateful for the work our OMG Team does to serve our wonderful partners and clients. We continue to move forward in expanding services, innovating our product, and creating industry solutions serving our clients.”
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