Atento Receives Seven Recognitions at the 24th Edition of the ABEMD Awards in Brazil

Atento receives seven recognitions at the 24th edition of the ABEMD Awards in Brazil

The Company Has Received the Awards in Partnership with Its Clients Bradesco, Unilever, Santander, Unimed BH and TelefóNica

Atento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, has won 7 trophies in the 2018 edition of the ABEMD Awards, organized every year by the Brazilian Association of Direct Marketing (ABEMD).

The awards were obtained in collaboration with some of the Company’s more relevant clients. The winner cases were as follow:

AWARD

SUCCESS STORY

CATEGORY

CLIENT

Silver

Coaching as a method for transforming people and achieving results in Customer Relationship Centers

CRM Specialty – Loyalty without communication campaign

Bradesco

Silver

Uncomplicated Consignment

CRM Specialty – Loyalty without communication campaign

Santander

Silver

EPS 3.0 – Successful Partner Company

Call Center

Cetelem

Bronze

SW – Support Wizard

Call Center

Telêfonica

Silver

Delight – The consumer at the heart of the strategy

Call Center

Unilever

Bronze

Kibon Lover – More than customer care

Call Center

Unilever

Gold

Managing complaints to generate solutions

Call Center

Unimed BH

 

Regis Noronha
Regis Noronha

“These recognitions further reinforce our mission to help our customers attain success by creating the best costumer experience for their users,” said Regis Noronha, Atento’s Director of Strategy and Marketing in Brazil.

Also Read: Anodot Wins Best Use of AI for Game Development in the 2018 AI Breakthrough Awards

Atento is the largest provider of customer relationship management and business process outsourcing (CRM BPO) services in Latin America, and among the top five providers worldwide, based on revenues. Atento is also a leading provider of nearshoring CRM/BPO services to companies that carry out their activities in the United States. Since 1999, the company has developed its business model in 13 countries where it employs 150,000 people. Atento has over 400 clients to whom it offers a wide range of CRM/BPO services through multiple channels. Atento’s clients are mostly leading multinational corporations in sectors such as telecommunications, banking and financial services, health, retail and public administrations, among others.

Recommended Read: Kaon Interactive Wins Communicator Awards for Siemens and Tecan Applications

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