Workwise, a Leading ERP and CRM Software Application Developer, Announced the Release of Oncontact CRM 10.6.

WorkWise, a leading ERP and CRM software application developer, announced the release of OnContact CRM 10.6. The latest release builds upon its predecessor, OnContact CRM 10.5, with the inclusion of numerous customer service enhancements designed to help manage and resolve customer inquiries and issues, deliver accurate solutions, maximize productivity and share product information and instructions among departments and employees. CRM 10.6 also includes both application and workflow designers as well as a Knowledge Library.

Designed with the customer in mind, OnContact CRM takes its “customer inspired” pledge to the next level with new customer service functionality offered in 10.6. Users can better manage customer inquiries and resolve issues efficiently, with CRM 10.6’s ability to track questions through cases, as well as manage product alterations and enhancements. CRM 10.6’s improved dashboard also includes a new “Tags” feature, which allows businesses to categorize their contacts, companies and opportunities for increased organization and stronger opportunity tracking.

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OnContact’s Knowledge Library provides a repository to store and share an array of company content that includes; images, literature, FAQs and solutions, for both business and customer usage. The self-help solution is accessible across organization departments and published content is made available to customers within OnContact’s customer portal.

“WorkWise is thrilled to announce the release of OnContact CRM 10.6, which enhances the customer experience with dynamic customer service functions that can be shared across departments, encouraging communication and collaboration,” says WorkWise President and CEO, Wayne Wedell. “The new features in CRM 10.6 provide information customer service teams need to deliver accurate solutions, resolve issues quicker and maximize the type of service that customers require today.”

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Additional CRM 10.6 features include:

• Comprehensive searching built on the CRM global search framework.
• Knowledge article assignment, editing and publishing available in the customer portal.
• Workflow improvements include a drag and drop Workflow designer.
• The application designer tool includes tab and command bar designers.

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